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4.7 out of 5

"very safe place to stay/ a little bit pricey/ wish to have more selections of local fruits and Filipino foods during breakfast . " More

By a verified traveller on Sun 08 Mar 2020

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Hotel Description

5-star luxury hotel near Glorietta Mall

Central Makati getaway

Within a 10-minute walk of this San Lorenzo hotel, you'll find Ayala Center and Glorietta Mall. Greenbelt Shopping Mall and SM Makati are also within half a mile (1 km).

Luxury amenities

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the 12 conference rooms, business center, and airport shuttle. Enjoy the 24-hour fitness center and perks like free valet parking and free WiFi.

Free Internet, LED TVs

The 696 individually furnished guestrooms offer free WiFi and free wired Internet, as well as minibars. LED TVs come with cable channels, and other amenities include refrigerators and room service.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
C$183* Per night/room 28 Nov. - 29 Nov.

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon Executive, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Makati Shangri-la Hotel, Manila ratings based on 6 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Makati Shangri-la Hotel, Manila

Everyone (3) Couples (2) Family (2)
5 out of 5
very safe place to stay/ a little bit pricey/ wish to have more selections of local fruits and Filipino foods during breakfast .

Posted by on 8 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Makati Shangri-La, Manila

Thank you for writing us a review. We're glad to know that you had a delightful stay with us and we look forward to serving you better on your next visit. Rest assured that we will share you feedback with our culinary team as we continuously strive to improve on our offerings. Until then, we hope to see you again soon. Best, Makati Shangri-La, Manila

5 out of 5

Posted by on 5 Dec. 2019

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Comment from Hotel Management

6 Dec. 2019 by Makati Shangri-La, Manila

Thank you for taking the time to rate us. We hope that you had a great stay and we hope to have you with us again in the future. Best, Makati Shangri-La, Manila

4 out of 5

Posted by on 14 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Sincerely, Greg Findlay, General Manager

Thank you for your rating. We hope to see you here again soon at Makati Shangri-La, Manila.

4 out of 5
live music all day. incredible professional staff. great choice of restaurants. nice clientele.

Posted by on 8 Mar. 2019

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Comment from Hotel Management

16 Apr. 2019 by Sincerely, Greg Findlay, General Manager

Thank you for giving a great rating and review of your stay at Makati Shangri-La, Manila. I am glad that you had a wonderful time, enjoying the food and live music throughout the day. It is always our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila.

5 out of 5
Quality service, room, amenities, dining and outstanding staff.

Posted by on 18 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by Greg Findlay/General Manager

Dear valued guest, Thank you for your detailed review during your stay at Makati Shangri-La, Manila. I am glad that our hotel facilities, services, food and central location suited you and your family well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Greg Findlay

5 out of 5

Excellent service

I very much enjoyed my stay here, will definitely be back, the only 2 negative comments, 1. 50,000 peso’s(1000.00 US dollars) deposit on the room was a surprise. 2. One of the female staff members at the breakfast lounge hit on my girlfriend.

Posted by , from Sterling Heights, Mi on 17 Dec. 2017

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Comment from Hotel Management

20 Dec. 2017 by Alain Borgers, Area Manager / General Manager

Dear Keith, Thank you for your excellent review during your stay at Makati Shangri-La, Manila. I am glad that you enjoyed your stay with us. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Alain Borgers, Area Manager / General Manager

About the Makati Shangri-la Hotel, Manila

Location Ayala Street and Makati Avenue, Makati, Manila 1200

Property Features

Makati Shangri-la Hotel, Manila offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business center and limo/town car service are available. Event space at this hotel measures 15780 square feet (1466 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a sauna are also featured at the luxury Makati Shangri-la Hotel, Manila. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Makati hotel.

  • 696 guestrooms or units
  • 26 levels
  • 5 dining venues
  • 15780 sq ft of conference space
  • 1466 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Ninoy Aquino Intl. Airport (MNL) (13 km / 8.1 mi)
  • Train station: Manila Pasay Road Station (2.3 km / 1.4 mi)
  • Metro station: Ayala Station (0.9 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Makati Shangri-la Hotel, Manila offers 696 accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished. 32-inch LED televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Circles Event Cafe - Overlooking the garden, this buffet restaurant specializes in Asian cuisine.

Inagiku - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Sage Tapas Bar - This restaurant specializes in Spanish cuisine.

Sage - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Spa Services

  • Body treatments
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 8:00 AM
  • Minimum check-in age is: 21
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival.

Guests are required to complete a health declaration (rapid antigen screening for COVID-19, issued on the same day of check-in) upon arrival.

Due to COVID-19, it is property policy that guests sharing a room must belong to the same household. Guests must present ID for validation of address during check-in.

Guests may be subject to health screenings for COVID-19 at the property.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 6:00 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Makati Shangri-la Hotel, Manila

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Service animals not allowed
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PHP 3450 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Manila Makati
  • Makati Manila Hotel
  • Makati Shangri-la Hotel Manila
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  • Makati Shangri-La Manila Metro Manila
  • Shangri La Makati
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  • Shangrila Makati
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You should know

  • Makati Shangri-la Hotel, Manila offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.