For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Overall this property is lovely and the staff is very friendly. Our room was huge and the ocean view was gorgeous. The bed was huge...o.k. not techn
...
"
More
Your stay at this Cerritos property places you within 3 miles (5 km) of Cerritos Beach and Mazatlan International Center. Mazagua Aquatic Park and Witches Beach are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 5 restaurants. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare.
Free WiFi, kitchenettes
The 378 guestrooms feature well-equipped kitchenettes with refrigerators, stovetops, and microwaves, as well as free WiFi. Pillowtop beds, 24-hour room service, and LED TVs are also available.
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive ratings based on 57 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive
Everyone (7)
5 out of 5
Property grounds and rooms are beautiful, food is good, even at buffet is pretty good. Main pool bar staff Jovani, Sami, and Fabian are awesome and will take good care of you. Activities staff are great fun .. go Jesus! Gina the housekeeper in bldg 22 gives all those special touches that make your stay great. Options to go to sister resort & other restaurants adds some variety also. Kelly's bar is only open 4 nts/week; otherwise property is missing any kind of nite life after pool bar closes. Need more music at the main pool, esp after activities are over. Also, I was not made aware in advance that fiesta nite activities (dancing, music, etc) were cancelled due to "low" tourist season this week, even tho the resort was full. There was only a buffet, so that was disappointing. Lots of fun activities offered off property also however. Overall, loved my stay, would definitely go back, and would recommend property to others .. from single to families and younger to older.
Posted by a verified traveller on 23 Jun. 2019
Was this review helpful to you?
Comment from Hotel Management
24 Jun. 2019
by Moisés Vázquez.
Dear guest, on behalf of our staff and management at Pueblo Bonito Golf & Spa Resorts we are grateful for your words and your review about our facilities and services. Best regards.
3 out of 5
Posted by a verified traveller on 20 Jun. 2019
Was this review helpful to you?
Comment from Hotel Management
20 Jun. 2019
by General Manager
Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope we could have another opportunity to meet your expectations of those services you did not like. Best regards.
5 out of 5
Service and place was excellent. Food was delicious and staff were friendly. I just wish it had like a music/dance place/hangout for night time. Everyone goes to bed too early. Trip was overall amazing!!
Posted by a verified traveller on 5 Jun. 2019
Was this review helpful to you?
Comment from Hotel Management
5 Jun. 2019
by Moises Vazquez.
Dear guest, we thank you for rating our services and facilities on your recent stay in our resort. We hope we can meet your expectations by hosting you once again. Regards.
5 out of 5
only complaint was we missed a day at the resort because of an Alaska had a mechanical problem with our plane in Seattle. We really had a hard time communicating with Travelocity's customer service. We were put on hold for over 45 minutes. We Finally gave up. Then spent about an hour finding the correct phone number to the Resort. So we could cancel our shuttle and let know, we would be a day late. It would been nice, if we could of had a number to call, instead of wasting all that time.
Posted by a verified traveller on 21 May 2019
Was this review helpful to you?
Comment from Hotel Management
24 May 2019
by Moisés Vázquez.
Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope we can meet your expectations once again. Best regards.
4 out of 5
Very quiet and peaceful. Very friendly staff.
Only issue was limitations with the all inclusive. Such as having to sign a receipt for each and every meal and bar tab even though it was part of the package. Fridge not stocked with water, soda or beer.
Posted by SmallTownGal on 16 Feb. 2019
Was this review helpful to you?
Comment from Hotel Management
16 Feb. 2019
by Moisés Vázquez.
Dear SmallTownGal, we thank you for taking the time to rate our services and to share your vacation experience through this platform. We are very happy to know that you had a pleasant stay and that our staff did everything possible to make you feel like home. We hope to have the honor to serve you again and be part of your vacation plans many more times. Best regards.
4 out of 5
Bed-fuddled!
Pros:Views!
Cons:Having wine available at all the bars. Californians drink wine!
Location:Not much to do nearby but getting to the various other areas was easy via taxi and/or hotel shuttle.
Overall this property is lovely and the staff is very friendly. Our room was huge and the ocean view was gorgeous. The bed was huge...o.k. not technically! They took two beds and pushed them together. While I applaud the ingenuity it wasn't the comfortable to fall between the two through the course of the evening. Additionally by moving the beds together only one side of the bed had a night stand. I think they did this because they promised us a king bed and they didn't have any available. We overheard 3 ladies saying that they had bed issues as well and one of them was going to have to sleep on a cot/lounge chair. I would recommend the property and would stay again despite the bed situation.
Posted by Teacher, from Huntington Beach, CA on 26 Feb. 2018
Was this review helpful to you?
Comment from Hotel Management
28 Feb. 2018
by Moisés Vázquez.
Dear Teacher, on behalf of our staff we thank you for choosing Pueblo Bonito and for allowing us to be part of this vacation experience, we appreciate your comments regarding our facilities and services, and hope that we will continue to be part of any other of your vacation trips. Best regards.
4 out of 5
It is a beautiful resort.
Pros:The resort was beautiful and very quiet.
Cons:The sidewalks could be wider to accommodate people and golf carts or golf carts need to have a separate roads.
Location:The resort is a 20 minute shuttle ride from town. All tours will pick you up there. We did the "Hauna Zip Line". It was fun.
Saturday is their busy day for arrivals, so except to wait in line to check-in. They do offer beer or water while you wait. The resort is stunning and the landscape is beautiful. The resort has multiple pools. One pool is a adults only. The restaurants were great. The buffet offered an amazing spread. I thought the resort was very quiet. The resort is very large, so depending on where you room is it may be a long walk. They do have golf carts that will pick you up. There is lots of beach to walk. The beach there is not great for children to play on. They do offer a shuttle in to their sister hotel in town. It runs every 30mins and more often when needed. From the sister hotel, you can walk to the everything in the "Golden Zone". I thought the resort was great. I would stay there again.
Posted by Fred, from California on 8 Dec. 2016
Was this review helpful to you?
2 out of 5
It's like going to a retirement home.
The bar does not open till 3pm and hard to get a drink at all and the pools stop serving drink at 7pm. Really boring unless you are like 70 years old and not looking for any late nights or early mornings...
Posted by Rich, from Louisiana on 19 Oct. 2015
Was this review helpful to you?
3 out of 5
PB Emerald Bay
Pros:The grounds/lanscape were beautiful. The pool area was clean. The theme dinners never disappointed.
Location:PB Emerald Bay was far from downtown Mazaltan. We took the shuttle to the other PB location downtown and
took a pulmenia to shopping.
The grounds are very nice. The food was very good for a resort, cocktails were on the "light" side. I thought the public restrooms could have been cleaner. It seemed like they would mop all the dirt to the edges of the floor and leave it there. So it was kinda gross. The private rooms were very well cleaned though. We have bad shower karma and always seem to get the room with poor water pressure and PB Emerald Bay kept up with tradition. The activity staff was great. Always smiling and having fun with the guests. The pool wait staff & bartenders were less enthusiastic. The pools were open until 8pm but the bars closed at 5pm ?
Posted by D&D, from California on 24 Mar. 2015
Was this review helpful to you?
5 out of 5
Excellent service!
We just returned from PB Emerald Bay from a Christmas vacation. Excellent...excellent service and quality for the money. We chose the all inclusive package and it was well worth the extra expense. The pool staff was beyond our expectations. Beautiful beaches and fantastic views. Already planning for next year.
Posted by jsgpfamily, from Des Moines, IA, United States on 2 Jan. 2014
Was this review helpful to you?
About the Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a spa tub. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Mazatlan property.
Airport: Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) (35.4 km / 22 mi)
Property shuttles: Free area shuttle; airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LED televisions come with pay movies. Accommodations at this 4-star property have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Mazatlan property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
In-room kitchenette
Pillowtop beds
In-room dining (24 hours)
LED television
Premium channels
Movies for purchase
Refrigerator
Microwave
Stove
Coffee maker
Kitchenware
Luxury bedding
Hypo-allergenic bedding
Down blanket
Pillow options
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Connecting rooms available
Food & Drink
La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Emerald Grill - Onsite restaurant. Open daily.
Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Deli I and II - This delicatessen serves light fare only. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.
Spa Services
Sauna in spa
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.
Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
Pets and service animals are not allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.
No rollaway/extra beds available
Noise-free rooms not guaranteed
Debit cards not accepted
No pets or service animals allowed
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 40 per person (roundtrip)
Airport shuttle fee per child: USD 40 (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlan
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
