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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
4.5-star beachfront property near Cerritos Beach

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Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free cabanas, pool umbrellas
Front of property - evening/night
View from room
4 bars/lounges, swim-up bar, poolside bar, beach bar
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen

Explore the area

Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Mazagua Aquatic Park
    ‪14 min walk‬
  • Witches Beach
    ‪19 min walk‬
  • Cerritos Beach
    ‪10 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪38 min drive‬

Room options

View all photos for Master Suite

In-room dining

Master Suite

8.8 out of 10
Excellent
(13 reviews)
  • 39 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, Ocean View

8.8 out of 10
Excellent
(27 reviews)
  • 90 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

About the area

Mazatlán

Beachside getaway.Your stay at this Cerritos property places you within 2 miles (3 km) of Witches Beach and Mazagua Aquatic Park. Marina Mazatlan Golf Course and Mazatlan International Center are also within 3 miles (5 km).

What's nearby

  • Mazagua Aquatic Park - 14 min walk - 1.1 km
  • Witches Beach - 19 min walk - 1.6 km
  • Mazatlan International Center - 8 min drive - 4.3 km
  • Galerias Mazatlan - 9 min drive - 5.8 km
  • Cerritos Beach - 10 min drive - 6.9 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 29 min drive

Restaurants

  • ‪Kelly's Bar - ‬5 min walk
  • ‪The Bistro - ‬4 min walk
  • ‪Playa Brujas - ‬18 min walk
  • ‪La Cordeliere - ‬7 min walk
  • ‪El Seis Coffee House and Bakery - ‬7 min drive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5-star beachfront property near Cerritos Beach
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a hot tub. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Mazatlán property.

  • 378 guestrooms or units
  • 15 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 4.5-star property have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Mazatlán property provides complimentary wireless Internet access. LED televisions come with premium satellite channels and pay movies. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Exterior

Pueblo Bonito Mazatlan - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Kids pool
4.6 out of 5, Wonderful, 1,003 reviews
The price is CA $263
CA $319 total
includes taxes & fees
Jul 10 - Jul 11
Pueblo Bonito Mazatlan - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LED TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1002 reviews
Rating 8 - Good. 211 out of 1002 reviews
Rating 6 - Okay. 103 out of 1002 reviews
Rating 4 - Poor. 46 out of 1002 reviews
Rating 2 - Terrible. 31 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tana, Breckenridge

Liked: Cleanliness, staff & service, property conditions & facilities
First time visitors to this resort. After booking then reading reviews, I was a little worried about the experience to come. I will tell you, It takes a little bit of listening and time to review all of the paperwork provided at check in. If you take the time to do that, you will be fine. Many people choose not to buy all inclusive. If you are all inclusive, you just need to realize there are some items that are not included and you need to prepare for that. On site restaurants are included. I saw many comments about the sushi, but we ate their twice and had absolutely no problems.The food was delicious and the service was great. We also ate at the buffet which I liked but didn't love. Good was just ok. Eating at the Bistro was our favorite on site. I would highly recommend going to Casa46.This is one of those things that has a slight upcharge, but is absolutely a wonderful experience that you should take.
Stayed 6 nights in Mar 2025

10/10 Excellent

Christine Wolf

Liked: Cleanliness, property conditions & facilities
Great
Stayed 6 nights in Mar 2025

10/10 Excellent

Brinder-Paul

Stayed 5 nights in Mar 2025

10/10 Excellent

Jonatan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been my 3rd time staying here and it is a full customer experience from the moment you book until you leave the resort!! Thank you again Pueblo Bonito staff you guys are the best!! Armonía spa you guys Rock💯
Stayed 2 nights in Mar 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, water aerobics, pottery painting, beach walks, breakfast buffet, maid service, grounds.
Stayed 7 nights in Mar 2025

6/10 Okay

Lucy Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We loved to Pueblo bonito mazatlan - better food, layout, and more child friendly.
Stayed 7 nights in Mar 2025

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extraordinarily friendly and professional
Stayed 7 nights in Mar 2025

6/10 Okay

Maria L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent. The only bad experience was our room smell like urine. The patio smelled really bad. We could not use the patio in the week that we were there. Also, the smell carried into the beginning of the room by the sliding door. Also, we had another issue with Expedia when my wife added two children and two adults and when we got to the hotel, someone made an error Expedia I believe and said that we had 21 year-old babies and our children ages 16 and 17 anyway we were charged $500 extra upon arrival about the room we notified the staff at the hotel that there was a foul odor. We were there for five days after the fourth day they decided they wanted to give us a different upgrade to our room which made no difference because we were there already for days other than that, we had a great time with the staff in the pool, especially the staff at the restaurants Martin, Fernando, jiho and others did such a great job. We definitely will return to this hotel but in the future, I will check out the room before I stay in it.
Stayed 5 nights in Mar 2025

10/10 Excellent

Keith James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property!! Staff is very friendly and professional!!!
Stayed 7 nights in Mar 2025

8/10 Good

Kristine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Quiet, beautiful grounds! All inclusive was great but the buffet needs better options and quality was a little off. My only main complaint was the beds need upgraded, super uncomfortable. The rooms overall need to be refurbished but the beds especially.
Stayed 7 nights in Mar 2025

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were good, food at buffet was average. Asian food at Kelly's was very good as was Angelo's at sister property. Bistro food was quite good as was food around pool especially fish tacos. Drinks around pool were as normal at all inclusive, weak but not bad. Beach was rocky so not safe for body surfing although better a little further south. Wives spotted 6 ft crocodile on beach so maybe rocks are least of hazards! Decent gym as well. Little far from town but that kept teenagers from wandering off property so probably a plus for our group.
Stayed 7 nights in Mar 2025

4/10 Poor

Scott David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property caters to the timeshare people, not those who are not. The color of your wrist band determines your service and attention.
Stayed 7 nights in Mar 2025

10/10 Excellent

Joseph Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay here ya the Pueblo bonito emerald bay, we love their resorts and can’t wait to visit another.
Stayed 4 nights in Mar 2025

10/10 Excellent

Karyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Pueblo Bonito Emerald Bay are amazing! I will definitely be back
Stayed 7 nights in Mar 2025

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great service.
Stayed 5 nights in Mar 2025

10/10 Excellent

Timbra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing trip, The resort was so beautiful and clean.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time to this resort. It was beautiful, the service was excellent, the all inclusive food was also extremely good. The staff was warm & welcoming. I will definitely come back!
Stayed 7 nights in Mar 2025

6/10 Okay

Robin

Travelled with partner
Liked: Staff & service
Disliked: Amenities
No entertainment. Checking in and out of dining was a hassle. Food was ok. Not more than a 3 star.
Stayed 8 nights in Mar 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Renae Anne

Travelled with group
Liked: Property conditions & facilities
I love Pueblo Bonita Emerald Bay. Only problem my toilet did not flush. I had to wait for a day for maintenance to come.
Stayed 9 nights in Feb 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Gordon Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff and properties were top-notch
Stayed 7 nights in Feb 2025

10/10 Excellent

Wayne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were above and beyond good customer service. So many of them impressed me as being joyful. Happiness is contagious. The people here are their best asset.
Stayed 6 nights in Feb 2025