On the beach
Your stay at this Zona Dorada resort places you within 3 miles (5 km) of Cerritos Beach and Playa Norte. Playa Brujas and Islands and Protected Areas of the Gulf of California are also within half a mile (1 km).
Multiple dining options
This smoke-free resort features 2 restaurants, a poolside bar, and an outdoor pool. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Relax with a drink at the bar/lounge and enjoy perks like free self parking.
Free WiFi, balconies
Featuring conveniences like refrigerators and coffee/tea makers, the 190 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Balconies, free local calls, and hair dryers are also available.
5 Mar. 2020 by Maricarmen
Agradecemos mucho sus comentarios.
3 Mar. 2020 by Maricarmen
Thanks so much for your comments we are working at remodeling for you.
3 Mar. 2020 by GERENCIA
Dear Guest!! Thank you for choosing The Palms Resort of Mazatlan and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Sincerely, Juan Manuel Ramirez General Manager
5 Dec. 2019 by Maricarmen
Thanks for your comments ,we will check that.
5 Jan. 2019 by Guest Service
Thanks for staying with us. We´re glad to know you had a nice staying. We appreciate your feedback!
The property will be renovating from January 02 2020 to December 31 2020 (completion date subject to change). The following areas are affected:
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
The Palms Resort of Mazatlan offers its guests an outdoor pool and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Event space at this resort measures 7973 square feet (741 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Palms Resort of Mazatlan. Self parking and valet parking are free. This 3-star Mazatlan resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
The Palms Resort of Mazatlan offers 190 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers. This Mazatlan resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.
Las Islas - Onsite restaurant.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.