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"Overall a great stay. Lots of remodeling going on right now (1/27/20) so there is some construction noise and mess in the common areas and NO hot tub
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Your stay at this Zona Dorada resort places you within 3 miles (5 km) of Cerritos Beach and Playa Norte. Playa Brujas and Islands and Protected Areas of the Gulf of California are also within half a mile (1 km).
Multiple dining options
This smoke-free resort features 2 restaurants, a poolside bar, and an outdoor pool. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Relax with a drink at the bar/lounge and enjoy perks like free self parking.
Free WiFi, balconies
Featuring conveniences like refrigerators and coffee/tea makers, the 190 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Balconies, free local calls, and hair dryers are also available.
The Palms Resort of Mazatlan ratings based on 12 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for The Palms Resort of Mazatlan
Everyone (6)Couples (2)Family (4)
4 out of 5
Posted by a verified traveller on 5 Mar. 2020
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Comment from Hotel Management
5 Mar. 2020
by Maricarmen
Agradecemos mucho sus comentarios.
5 out of 5
Overall a great stay. Lots of remodeling going on right now (1/27/20) so there is some construction noise and mess in the common areas and NO hot tub at this resort. Even with the negatives right now once the construction is done I would definitely stay there again.
Posted by a verified traveller on 29 Jan. 2020
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Comment from Hotel Management
3 Mar. 2020
by Maricarmen
Thanks so much for your comments we are working at remodeling for you.
1 out of 5
the room that we received had mold. it smelled so bad. i went to the reception and complain about the smell. they sent someone to our room to put air freshener. well that didn't help at all. they didn't even consider changing our room.
Posted by a verified traveller on 11 Jan. 2020
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Comment from Hotel Management
3 Mar. 2020
by GERENCIA
Dear Guest!!
Thank you for choosing The Palms Resort of Mazatlan and for taking the time to provide feedback about your experience.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at
Sincerely,
Juan Manuel Ramirez
General Manager
2 out of 5
I like it that is right by the Ocean, but the service is terrible, specially the registration desk, the people have no idea how to treat a customer that's bring in the business for them to be able to work, they show no concern for you, and lie to us, telling us that the airport was closed, called my air line and said my flight was on time, we were stranded due to flood just the area where the hotel is located, and they have no strategy planed for this, they just say everything is close no transportation is allowed here,-:( no other options, after I find out the airport was not closed I had to figure out the way to get out. so Alex at the front door got to work, after a few dollars, walked to let us know how far we need to go to get out of the flood and catch a taxi, we finally got out got to the airport at 1:55 my flight was at 2:25 and it was on time as I said before. NOT HAPPY with the personnel, whom ever the manager is need to look in to this, I like the Hotel, but I would never stay there again due to service.
Posted by JuanitaQuiroz, from Dallas Texas on 2 Dec. 2019
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Comment from Hotel Management
5 Dec. 2019
by Maricarmen
Thanks for your comments ,we will check that.
5 out of 5
I was very satisfied with my choice in hotel. Staff was great and very polite. I even got an early check in as the room was ready when i arrived at 12:30pm. My room was awesome, clean, spacious and beautiful views of the ocean. I fell asleep and woke up to the sound of waves.
Shower was big which i liked as well. WiFi was very strong no complaints. The pool was very sparkly clean and overlooked the ocean. I would definitely recommend this place to friends and family and its a must that i return. Thank YOu
Posted by a verified traveller on 7 May 2019
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3 out of 5
Nice rooms, but food and drink were less than mediocre.
Posted by a verified traveller on 9 Apr. 2019
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3 out of 5
I like the location. Hotel is not a huge mega place which suits my tastes. I've been coming here nine years. But it is changing. Under new ownership/management. You can usually tell when a facility is not doing well monetarily when they cut back on amenities. I've always enjoyed being able to brew a cup of coffee in my room each morning. Not anymore. One day is all you get; then you have to purchase a new supply for the next day. Are they cutting back on this because of cash flow? Inside restaurant is under construction. Need new chairs for the lanai. Rooms are dated.
Posted by a verified traveller on 6 Apr. 2019
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4 out of 5
We loved the beautiful view from the room, everything was very clean, and the pool was lovely, if a bit cold. The food is average, and the staff could vastly improve their knowledge on tourist information - the front desk staff had no maps to hand out, no information on things to do, etc. We felt a little lost, as it was our first time in Mazatlán. The hotel would be excellent if they put some time into the tourist information side.
Posted by a verified traveller on 8 Mar. 2019
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3 out of 5
Pool not heated. Not kids friendly. Good location and somewhat quiet. Service was good.
Posted by a verified traveller on 4 Feb. 2019
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5 out of 5
The staff members were friendly, check- in was fast and easy.
Posted by a verified traveller on 1 Jan. 2019
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Comment from Hotel Management
5 Jan. 2019
by Guest Service
Thanks for staying with us.
We´re glad to know you had a nice staying.
We appreciate your feedback!
The property will be renovating from January 02 2020 to December 31 2020 (completion date subject to change). The following areas are affected:
Bar/lounge
Elevator
Meeting facilities
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Property Features
The Palms Resort of Mazatlan offers its guests an outdoor pool and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Event space at this resort measures 7973 square feet (741 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Palms Resort of Mazatlan. Self parking and valet parking are free. This 3-star Mazatlan resort is smoke free.
1 building
190 guestrooms or units
6 levels
2 dining venues
7973 sq ft of conference space
741 sq m of conference space
Bar by the pool
Bar or lounge
Coffee shop
Supervised kid's activities (free)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Outdoor pool
Children's pool
Supervised childcare/activities (free)
Free WiFi
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: General Rafael Buelna Intl. Airport (MZT) (26.3 km / 16.3 mi)
Parking: Free valet parking and self parking
Room Amenities
The Palms Resort of Mazatlan offers 190 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers. This Mazatlan resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Private balcony
Flat-screen television
Cable channels
Refrigerator
Coffee maker
Shower
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.
Las Islas - Onsite restaurant.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
Pets and service animals are not allowed at The Palms Resort of Mazatlan
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Shield between guests and staff in main contact areas
Property does not follow sanitization practices of any association
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Individually-wrapped food options are not available
Gap period enforced between guest stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between MXN 200 and MXN 250 per person (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort Mazatlan
You should know
Pool access available from 9 AM to 10 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
