6/10 Okay
Donald
Travelled with family
Mar 18, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We visited the property with our soon to be daughter in law as a potential option for the wedding. The property was very nice, the suite we had was very nice, The sevice at the hotel was unfortunately very poor. At checkin we arrived early so we asked to check our bags and we would wait by the pool for our room to be ready. The guy at the front desk had us sign for three towels. We went to use the common restroom right by the front desk to change into shorts and swimwear, when we returned the towels were gone and he tried to charge us for more towels. Clearly we didn’t take them as they had our bags and we were only in the bathroom. we had brunch at the onsite restaurant next to the pool. The food took over an hour and was cold when it arrived. That might we decided to just order room service since sitting in an empty restaurant didn’t seem fun. It took an hour for the food to arrive, the pizza was ice cold, the sandwich and fries were cold and soggy. The next morning we had breakfast at the golf course restaurant. It took 30 minutes to get coffee and they forgot the cream. By the time they brought the cream the coffee was cold. I finally spoke to a guy in a jacket that seemed to be in charge after waiting 40 minutes for our food…just as my smoothie arrived. 40 min for a smoothie? It took another 20 min for our food to arrive. so an hour wait for breakfast. The building is beautiful, the service was terrible.
Donald
Stayed 1 night in Mar 2025