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"It’s under construction, it’s missing some details in the room not enough drawers to keep your clothes it has a big closet but not enough hungers; th
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Your stay at this Zona Dorada property places you within 3 miles (5 km) of Cerritos Beach and Mazatlan International Center. Playa Brujas and Islands and Protected Areas of the Gulf of California are also within half a mile (1 km).
All-inclusive
This all-inclusive property features 5 restaurants, 2 outdoor pools, and a spa tub. There's fun for all ages with a children's pool and surfing/boogie boarding, and in-room childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like continental breakfast and valet parking.
Free WiFi, cable TV
Boasting comforts like pillow menus and down comforters, the 247 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include room service, in-room massages, and hair dryers.
Pueblo Bonito Mazatlan - All Inclusive ratings based on 20 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Pueblo Bonito Mazatlan - All Inclusive
Everyone (10)Couples (3)Family (1)
5 out of 5
Highly recommend for quality atmosphere and service
Pros:Close restaurants
Great view from my room. Individual privacy complemented by many opportunities to socialize. Caring, prompt service poolside and on the beach.
Posted by Vagabond2Viking, from Saskatchewan on 5 Oct. 2011
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5 out of 5
Posted by a verified traveller on 8 Jun. 2021
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Comment from Hotel Management
18 Jun. 2021
by Gerencia de servicios
Cualquier detalle estamos para servirles. Saludos cordiales.
5 out of 5
Posted by a verified traveller on 27 May 2021
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Comment from Hotel Management
6 Jun. 2021
by Gerencia de servicios
Cualquier detalle estamos a sus órdenes. Saludos cordiales.
1 out of 5
Posted by Ivan, from California on 16 Mar. 2020
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Comment from Hotel Management
17 Mar. 2020
by Moisés Vázquez/Gerente de Servicios.
Estimado Sr. Iván, le agradecemos por hospedarse en Pueblo Bonito Resorts y por compartirnos su experiencia vacacional a través de su calificación otorgada a nuestras instalaciones y servicios. Nos hubiera gustado saber el motivo por el cual recibimos esa calificación y a su vez conocer la falla en nuestros servicios, de esa manera podemos mejorar para atenderle mejor en su siguiente visita, para lo cual nos gustaría tener la oportunidad de recibirles nuevamente. Saludos cordiales.
4 out of 5
It’s under construction, it’s missing some details in the room not enough drawers to keep your clothes it has a big closet but not enough hungers; the food is really good specially in Cilantro’s restaurant
Posted by a verified traveller on 3 Oct. 2019
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Comment from Hotel Management
3 Oct. 2019
by General Manager
Dear guest, on behalf of the staff and management at Pueblo Bonito Resorts we thank you for rating our services and facilities. We are very sorry the incidents you may had during your stay related to our renovations.Thanks to your comments we will work to improve all our services. We hope to have the opportunity to serve you again once our hotel is completely remodeled. Best regards.
4 out of 5
The property is under construction. 3/4 is property, restaurants and pools were closed. Jack hammering started at 8am and lasted till 5-6pm. Very loud. Only 1 pool open. The food was great and so were the staff. IT'S TRAVELOCITY THAT SUCKED. THEY DIDNT KNOW ABOUT THE CONSTRUCTION. DIDNT BELIEVE ME WHEN I CALLED AND WANTED THEM TO MAKE THIS RIGHT. THEY CALLED THE RESORT FOR CONFIRMATION. TRAVELOCITY RESPONSE WAS, REFUND OUR MONEY BUT WE HAD TO LEAVE THE RESORT. PUT US IN ANOTHER RESORT THAT WAS NOT AN ALL-INCLUSIVE AND ONE I KNEW NOTHING ABOUT. THEY DO NOT STAND BEHIND YOU. NEVER EVER BOOK WITH TRAVELOCITY. FIRST AND LAST TIME I USE THE. APPLEVACATIONS.COM ALWAYS FIX IT IF U R NOT HAPPY AND ALWAYS HAVE SOMEONE ONSITE. BOOK WITH APPLE!!!
Posted by a verified traveller on 7 Jul. 2019
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Comment from Hotel Management
7 Jul. 2019
by Moisés Vázquez.
Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel. On behalf of our staff and management we deeply regret you witnessed these issues during your recent stay in our hotel and we hope we could have another opportunity to meet your expectations of those services you did not like, especially those issues created by our major renovations. Best regards.
5 out of 5
Posted by a verified traveller on 6 May 2019
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Comment from Hotel Management
6 May 2019
by General Manager
Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.
4 out of 5
It would have been nice to know the hotel was under construction.
Posted by Abbie, from Denver on 25 Nov. 2018
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Comment from Hotel Management
25 Nov. 2018
by Moisés Vázquez.
Dear Abbie, we thank you for taking the time to share your vacation experience through this platform. We hope to have the honor to serve you again and be part of your vacation plans many more times. Best regards.
5 out of 5
The hotel was built 30 years ago, and I can tell it was a five star hotel then. It is now in great need of a facelift which it is currently undergoing! Half of the hotel is shut down for a complete remodeling. Only one restaurant in open at this time - it is buffet style for breakfast and lunch and a la carta for dinner. They also have the five star restaurant next door where you can easily make reservations for a classy dinner...however, if you are willing to go to Mazatlan's historic downtown, do it! It's about a 20 minute drive down the Malecon. The hotel has an inclusive restaurant in that district called Calle 46 that is unbelievably delicious, the service is outstanding and you only pay a $15 surcharge for all you can eat and drink. Totally worth it. We walked all around the area and felt very safe even though it was well after 10:30 at night. If you are into old buildings, you will not want to leave that place. So much history, such welcoming people. Okay so, back to the hotel. Pueblo Bonito does not have one room that is not ocean front so, whatever you do, you will get an amazing view. Every single employee is hard-working and super helpful. There is an Enterprise car rental right across the street so we rented a jeep for 2 days and were able to park it inside the hotel at no extra cost. The entire hotel's remodeling will be completed in 2 years. Yusi in the pool area and Enrique in the restaurant will treat you like royalty! out of characters or I would cont
Posted by Egla, from Weatherford, Texas on 12 Apr. 2018
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Comment from Hotel Management
13 Apr. 2018
by Moisés Vázquez.
Dear Egla, on behalf of Pueblo Bonito we thank you for your words regarding our facilities and services, as mentioned by you our plans go for 2 years but we expect we can finish our major renovations before that time and we hope we can be part of your future vacation plans once again. Best regards.
4 out of 5
Great hotel on the beach!
First time at this resort. We usually stay at the sister resort in Cabo (PB Blanco). This resort is similar. The best part of our stay was the hospitality and friendliness of the staff. Service was great from Check-in to Check-out. The beach was perfect. Not the white sandy beaches of Cabo but still wonderful. It was not crowded this time of year which was surprising. Beach vendors were respectful and not at all aggressive. There were two large pools. One pool is designated as the quiet pool so you have options. People were not allowed to save chairs either. WiFi was pretty good. Time-share presentation was offered at Check-in but a simple no from us and never heard about it again. The only negative was the food was disappointing. In fact food outside the resort was also disappointing. Food lacked flavor and presentation. Just my opinion. I heard the place was going to be updated this fall which is needed. Transportation around town was cheap and fun rides in the Pulmonias (open, converted VW's with golf cart canopies. We didn't get to the historic downtown district as the streets were all torn up due to construction. Overall, PB Mazatlan is a quaint resort. If you like a quiet, relaxing atmosphere with great service and friendly staff you will like this resort.
Posted by Leslie, from Oregon on 16 May 2017
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Comment from Hotel Management
27 Jun. 2017
by Moisés Vázquez.
Dear Leslie, on behalf of management we appreciate the time taken to share your comments. We hope we become part of your vacation plans in the future, regards.
Pueblo Bonito Mazatlan - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Pueblo Bonito Mazatlan - All Inclusive offers its guests 2 outdoor swimming pools, a spa tub, a sauna, and a children's pool. There are 5 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 2 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. Event space at this property measures 2786 square feet (259 square meters) and includes a meeting room. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Pueblo Bonito Mazatlan - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Mazatlan property.
247 guestrooms or units
2 buildings
5 dining venues
2 swim-up bars
2 bars or lounges
2786 sq ft of conference space
259 sq m of conference space
Continental breakfast (free)
Bar by the pool
Supervised kid's activities (surcharge)
Childcare (surcharge)
1 conference room
Dry cleaning
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Gift shop
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: General Rafael Buelna Intl. Airport (MZT) (33.8 km / 21 mi)
Property shuttles: Free area shuttle; airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Pueblo Bonito Mazatlan - All Inclusive offers 247 accommodations with safes and hair dryers. Beds feature down comforters. A pillow menu is available. Televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
In-room dining (limited hours)
Television
Cable channels
Premium channels
Hypo-allergenic bedding
Down blanket
Pillow options
Shower
Housekeeping (daily)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free continental breakfast daily from 7:00 AM to 11:00 AM.
Angelos Gourmet Restaura - This restaurant specializes in Italian cuisine and serves dinner only.
Las Palomas - This restaurant specializes in Mexican cuisine and serves breakfast and dinner.
Cilantros - This beach restaurant specializes in seafood and serves lunch and dinner.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests will receive an email from the property 2 weeks prior to arrival with online check in information.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets and service animals are not allowed at Pueblo Bonito Mazatlan - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
Service animals not allowed
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 40 per person (roundtrip)
Airport shuttle fee per child: USD 40
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Bonito Pueblo Mazatlan
Mazatlan Pueblo Bonito
Pueblo Bonito Hotel Mazatlan
Pueblo Bonito Mazatlan
Pueblo Mazatlan
Pueblo Bonito Mazatlan Hotel Mazatlan
Pueblo Bonito Mazatlan All Inclusive
Pueblo Bonito All Inclusive
Pueblo Bonito
Pueblo Bonito Mazatlan All Inclusive All-inclusive property
Pueblo Bonito All Inclusive All-inclusive property
Pueblo Bonito Mazatlan Inclus
Pueblo Bonito Mazatlan - All Inclusive Mazatlan
Pueblo Bonito Mazatlan - All Inclusive All-inclusive property
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
