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"The hotel is located in a great area. Steps away from the Malecon. The pool area is great. The jacuzzi water was dirty and cold but the pool was good. ... " More

By a verified traveller on Wed 19 Feb 2020

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Hotel Description

3.5-star beachfront hotel near Playa Norte

On the beach

Your stay at this Zona Dorada hotel places you within 2 miles (3 km) of Mazatlan Aquarium and Playa Norte. Playa Brujas and The Mazatlan Malecón are also within half a mile (1 km).

Renovated in 2009

2 outdoor pools, a spa tub, and a fitness center are all featured at this smoke-free hotel. Traveling for business? Take advantage of the business center, laundry service, and conference space. The restaurant provides options for dining, while the poolside bar and bar/lounge are great spots to unwind.

Free Internet, balconies

The 133 guestrooms offer free WiFi and free wired Internet, plasma TVs with cable channels, and balconies. Other amenities include 24-hour room service, premium bedding, and coffee/tea makers.

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$104* Per night/room 30 Aug. - 31 Aug.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Prestige Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Emporio Mazatlan ratings based on 7 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Emporio Mazatlan

Everyone (3) Couples (1) Family (2)
1 out of 5
Made us wait past 3:30 to check in. First they said it would be 30 min till they found the reservation. 30 later turned to us waiting 2hrs later only to be told we could only check in after 3:30. Check in was at 3:00PM.

Posted by on 8 Feb. 2021

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3 out of 5

Posted by on 22 Nov. 2020

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4 out of 5
The hotel is located in a great area. Steps away from the Malecon. The pool area is great. The jacuzzi water was dirty and cold but the pool was good.

Posted by , from California on 19 Feb. 2020

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5 out of 5
Highly recommend for all the reasons o have rated as excellent.

Posted by on 18 Oct. 2019

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2 out of 5

nice people poor service

Our check in was at 3:00 pm and we had to wait till 4:30 pm, with no quality control or courtesy. They promised to send luggage to room and didn't despite reminders (had to picke them myself). Elevator broken and narrow beach front under construction. We forgot our jackets in the closet, call back the same day we left and they simply disappeared with no accountability. Poor management overall despite nice young staff.

Posted by on 29 Dec. 2016

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2 out of 5

Horrible service & Gopro camera stolen by employee

Pros: Close to the beach, comfortable beds just small.
Cons: SERVICE, and SECURITY needs major improving.
Upon arrival I was disappointed to see that the hotel was not as nice as the pictures found on line. The double is two full bed not queens, although they were comfortable. The service is horrible. My husband even tip a lot to see if that would persuade them to give us better service. There are several gentlemen standing around at the buffet eating area just chatting. Please look at other inputs from other guest staying here and most agree with the horrible service. Then to top it off the gentlemen that pick up our beer bucket took our Gopro Camera that was in the bucket. My husband spoke to several managers trying to get the situation resolved and no one tried to help him. They didn't even mention making a report until the day before we left, only because my husband brought it to their attention that the taxi mentioned to us that a report is mandatory. Come to find out that the person that stold our camera was related to the main manager! This place is a joke. And not to mention it is considered high end, thus the reason we stayed here and paid what we paid. Please do yourself a favor and research other hotels and don't stay here.

Posted by , from Chino Hills, CA on 7 Jul. 2016

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3 out of 5

Beach holiday

Pros: Pleasant staff. Comfortable beds.
Cons: Cleanliness. Look and feel. Noise control. Food.
Location: Noisy from on and across the street and among hotel guests.
Noisy location and noisy guests. Furnishings dated. Passably clean but could be much better. Limited beach access. Cloudy pool. Mediocre food.

Posted by on 4 Jan. 2016

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Comment from Hotel Management

1 Dec. 2016 by Gerente de recepción.

Dear Patrice, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It would be such a pleasure to personally welcome you back to our new and improved hotel!

Property Features

As a guest of Emporio Mazatlan, you'll find 2 outdoor swimming pools, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Business amenities include a business center and a meeting room. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Emporio Mazatlan. Parking is available for a fee. The property offers extended parking privileges. A complete renovation of Emporio Mazatlan was completed in 2009. This 3.5-star Mazatlan hotel is smoke free.

  • 133 guestrooms or units
  • 4 levels
  • Built in 1964
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Emporio Mazatlan offers 133 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Condimento - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Emporio Mazatlan

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 215 for adults and MXN 130 for children (approximately)
  • Self parking fee: MXN 300.00 per stay (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emporio Hotel
  • Emporio Hotel Mazatlan
  • Emporio Mazatlan
  • Mazatlan Emporio
  • Emporio Mazatlan Hotel Mazatlan
  • Emporio Resort Mazatlan
  • Emporio Mazatlan Hotel
  • Emporio Mazatlan Hotel
  • Emporio Mazatlan Mazatlan
  • Emporio Mazatlan Hotel Mazatlan

You should know

  • Pets and service animals are not allowed on site.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.