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"The food was not good " More

By a verified traveller on Tue 10 May 2022

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Hotel Description

4-star all-inclusive property near Runaway Bay Beach, connected to the convention center

On the beach

Within 3 miles (5 km) of this Runaway Bay property, you'll find Runaway Bay Beach and Cardiff Hall Beach. Also, Flavours Beach is within 3 miles (5 km) and Green Grotto Caves is within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus.

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $392* Per night/room 3 Jul. - 4 Jul.

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room (Junior Suite Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Room, Sea View (Superior)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room (Junior Suite Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Bahia Principe Grand Jamaica - All Inclusive ratings based on 41 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Bahia Principe Grand Jamaica - All Inclusive

Everyone (16) Couples (5) Family (12)
5 out of 5
Everything

Posted by on 21 May 2022

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Comment from Hotel Management

10 Jun. 2022 by online Reputation Coordinator.

Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica. We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards, Melissa Burrell Online Reputation Coordinator.

3 out of 5
The food was not good

Posted by on 10 May 2022

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Comment from Hotel Management

10 May 2022 by online Reputation Coordinator.

Dear Guest, We appreciate you taking time to express your comments about your stay with us, and we will do our best to reinforce in the mentioned area. We must apologies for not being able to exceed your expectations at this time during your vacation. We hope you will come again to enjoy our new services. Warmest Regards, Melissa Burrell Online Reputation Coordinator

5 out of 5
Loved the staff, very friendly. Beautiful place, love the decor. Food was tasty, loved the different restaurants, ( but you must do a reservation once you get there to enter those) love that you could get a drink almost everywhere. Love the kids water park, my kids had a lot of fun. There are different activities, but you have to get out of the resort for those and they are fun. Love the place. Affordable and beautiful.

Posted by on 10 Apr. 2022

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Comment from Hotel Management

12 Apr. 2022 by online Reputation Coordinator.

Dear Guest, It is a pleasure to read that you had a enjoyable time with us. We hope to see you again to give us another opportunity to host you at our hotel in order to offer the best possible experience. Warmest Regards, Melissa Burrell Online Reputation Coordinator.

5 out of 5

Posted by on 4 Mar. 2022

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4 out of 5

Posted by on 30 Jan. 2022

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4 out of 5

Posted by , from BRONX on 30 Dec. 2021

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1 out of 5
This property was filthy! The room was not clean, toilet had black stain running down the side, shower had white soap marks on door and shower wall. Hallway to room was dark at night, didn’t feel safe. Breakfast buffet line was almost one hour wait time with no other option for breakfast. Offered an upgrade at checkin, agreed to pay upgrade fee and walked to other side of property to only be told they had no more rooms! I WIL NEVER STAY HERE AGAIN!!!!

Posted by on 1 Nov. 2021

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Comment from Hotel Management

3 Nov. 2021 by online Reputation Coordinator.

Dear Guest, On behalf of all the management and team members at the Bahia Principe Grand Hotel, we appreciate you taking time to share your comments of your stay with us. We sincerely apologies for the issues during your stay, and we will do our best to reinforce in our overall service areas. May I use this opportunity to thank you again for choosing the Bahia Principe Grand Jamaica, to be your holiday destination in the Caribbean. We hope you come again to enjoy our new services. Kind Regards, Melissa Burrell Online Reputation Coordinator.

3 out of 5
The property seemed unkept in certain areas. Our bathroom toilet leaked. The elevators were gross at times! And you could smell the public restrooms a mile away. Food was very limited at buffet and was not at all like previous years! Disappointing trip this year. Beach was the only rewarding scenery.

Posted by on 24 Sep. 2021

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Comment from Hotel Management

25 Sep. 2021 by Online Reputation

Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

5 out of 5

Posted by on 15 Sep. 2021

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5 out of 5
It’s great

Posted by on 13 Sep. 2021

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Comment from Hotel Management

14 Sep. 2021 by Online Reputation

Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

About the Bahia Principe Grand Jamaica - All Inclusive

Location Salt Coppers Villa, Runaway Bay, Saint Ann

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Rowing/canoeing included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • A la carte or gourmet dining is limited
  • Number à la carte or gourmet meals - 3
  • Windsurfing equipment not included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Minibar beverages - restrictions apply

Property Features

Bahia Principe Grand Jamaica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Bahia Principe Grand Jamaica - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. This 4-star Runaway Bay property is smoke free.

  • 850 guestrooms or units
  • 7 levels
  • 10 buildings
  • 5 dining venues
  • 6 bars or lounges
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of indoor pools - 1
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Bahia Principe Grand Jamaica - All Inclusive offers 850 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include sofa beds. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony or patio
  • Sitting area
  • Jetted tub
  • Pull-out sofa bed
  • In-room dining
  • Plasma television
  • Satellite channels
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Orquidea - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Don Pablo - This restaurant serves dinner only. Reservations are required. Open daily.

Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Mikado - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.

The Knife - This steakhouse serves dinner only. Reservations are required. Open daily.

Room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body scrubs
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests should be aware that this property’s private beach has a clothing-optional area.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Bahia Principe Grand Jamaica - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica).

  • No rollaway/extra beds available
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Hotel Names

  • Grand Bahia Principe Jamaica
  • Grand Bahia Principe Jamaica All Inclusive
  • Jamaica Grand Bahia Principe All Inclusive
  • Grand Bahia Principe Jamaica All Inclusive Runaway Bay
  • Bahia Principe Jamaica Inclus
  • Bahia Principe Grand Jamaica
  • Grand Bahia Principe Jamaica All Inclusive
  • Bahia Principe Grand Jamaica - All Inclusive Runaway Bay

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Travelife
  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.