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Bahia Principe Grand Jamaica - All Inclusive

4.0 star property
All-inclusive beachfront property connected to the convention center with 3 outdoor pools

Choose dates to view prices

Photo gallery for Bahia Principe Grand Jamaica - All Inclusive

10 bars/lounges, swim-up bar, poolside bar, beach bar
Property video
Buffet
Lobby
Water park

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Bar
  • All-inclusive
  • Room service

Explore the area

View in a map
Salt Coppers Villa, Runaway Bay, Saint Ann
  • Place, Runaway Bay Beach
    ‪4 min drive‬
  • Place, Ocean View Beach
    ‪5 min drive‬
  • Place, Cardiff Hall Beach
    ‪5 min drive‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪60 min drive‬

Room options

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Junior Suite Ocean Front)

Beach/ocean view

Junior Suite, Oceanfront (Junior Suite Ocean Front)

7.8 out of 10
Good
(26 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

10.0 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

7.0 out of 10
Good
(2 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

7.0 out of 10
Good
(27 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Oceanfront (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Superior)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

  • 43 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

9.0 out of 10
Wonderful
(2 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

7.2 out of 10
Good
(319 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

7.2 out of 10
Good
(126 reviews)
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Runaway Bay

On the beach.Within 3 miles (5 km) of this Runaway Bay property, you'll find Green Grotto Caves and Ocean View Beach. Cardiff Hall Beach and Runaway Bay Beach are also within 3 miles (5 km).

What's nearby

  • Green Grotto Caves - 3 min drive - 3.5 km
  • Runaway Bay Beach - 4 min drive - 3.3 km
  • Flavours Beach - 4 min drive - 3.3 km
  • Ocean View Beach - 5 min drive - 3.3 km
  • Cardiff Hall Beach - 5 min drive - 3.3 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 66 min drive

Restaurants

  • ‪The Jasmin - ‬2 min walk
  • ‪Orquídea Buffet - ‬4 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Las Olas - Rodizio - ‬13 min walk
  • ‪Mikado Japanese Restaurant - ‬1 min walk

About this property

Bahia Principe Grand Jamaica - All Inclusive

All-inclusive beachfront property connected to the convention center with 3 outdoor pools
Bahia Principe Grand Jamaica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Bahia Principe Grand Jamaica - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4-star Runaway Bay property is smoke free.

  • 850 guestrooms or units
  • 7 levels
  • 10 buildings
  • 8 dining venues
  • 10 bars or lounges
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Bahia Principe Grand Jamaica - All Inclusive offers 850 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with double sofa beds and dining tables. Plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Runaway Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa, Spa Grand Bahia Principe Jamaica. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view

Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 2,543 reviews
The price is CA $460
CA $460 total
includes taxes & fees
Oct 7 - Oct 8
Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycles
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Motor boating
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests should be aware that this property’s private beach has a clothing-optional area.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bahia Principe Grand Jamaica - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Bahia Principe Jamaica
Grand Bahia Principe Jamaica All Inclusive
Jamaica Grand Bahia Principe All Inclusive
Grand Bahia Principe Jamaica All Inclusive Runaway Bay
Bahia Principe Jamaica Inclus
Bahia Principe Grand Jamaica
Bahia Principe Grand Jamaica All Inclusive
Grand Bahia Principe Jamaica All Inclusive
Bahia Principe Grand Jamaica - All Inclusive Runaway Bay

Bahia Principe Grand Jamaica - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 997 out of 2622 reviews
Rating 8 - Good. 662 out of 2622 reviews
Rating 6 - Okay. 410 out of 2622 reviews
Rating 4 - Poor. 227 out of 2622 reviews
Rating 2 - Terrible. 326 out of 2622 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

maria

Stayed 1 night in Sep 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and clean! The food was amazing
Stayed 2 nights in Aug 2025

4/10 Poor

mehmet babur

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

4/10 Poor

Tumar

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Disorganized and Disappointing Stay – Not Worth the Hassle Our experience at Bahia Principe was very disappointing. Check-in took hours, and our group was split up between the family and luxury sides, even though we requested to stay together on the family side.We were told that the family side was oversold. Once we finally got to our room, it was completely unprepared—no sheets, no towels, and the fridge was empty. I had to go back and forth to the front desk, and it wasn’t until almost 11 PM that someone came to make the bed. The baby crib didn’t arrive until day 2, which was incredibly frustrating. The only saving grace was the hibachi restaurant—it was fantastic. The staff were also kind and tried their best, but they were clearly overwhelmed. Overall, not worth the stress. We won’t be returning.
Stayed 4 nights in Jul 2025

8/10 Good

Sharon Lucille

Stayed 5 nights in Jul 2025

8/10 Good

Sharon Lucille

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed it
Stayed 5 nights in Jul 2025

6/10 Okay

Dawn, RICHMOND HILL

Disliked: Cleanliness, staff & service
Lacking activities and entertainment. Food was poor lack flavor.
Stayed 7 nights in Jul 2025

6/10 Okay

Dawn, RICHMOND HILL

Travelled with family
I have mixed feelings about my stay at this resort. I had two rooms booked and requested connecting at time of booking however was only none were available. We had to wait over an hour for our rooms to be ready only to get to our rooms and the floors were visibly dirty. Ceiling in one of the rooms was leaking with poodle of water on floor. Needed soap and towels, Mini refrigerator not stocked. Could never get through to front desk via phone in room so each over the first three days I had to keep going down to the lobby to address these issues. Food especially in the buffet and drinks could be better. Lacking activities at the resort to keep families engaged and entertained. Overall was disappointing
Stayed 7 nights in Jul 2025

8/10 Good

Richard G

Liked: Cleanliness
Well I liked the place, it is a huge with clean pools and many restaurants. The food was decent on the buffet but the Ala Carte restaurant's had small portions. As far as the people that work there most were friendly and a few were rude. They have live entertainment a few nights a week of all types from a Bob Marley live band, a regga band which was in similar fashion. I feel they should do a few nights of 80's music or a Theme to go with the 11:00 Karaoke which should start maybe at 10pm. The highlight of the trip were the day excursions. The Blue Hole, Dunbar Waterfalls and Horseback riding were great . The service bars does not have decent liquor. Not a great selection. I think they should upgrade the bar instead of pushing everything rum rum, rum.
Stayed 5 nights in Jul 2025

10/10 Excellent

Pierre

Stayed 5 nights in Jun 2025

8/10 Good

Vandon

Stayed 3 nights in Jul 2025

8/10 Good

Jose A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like SPA. I unlike buffet.
Stayed 7 nights in Jun 2025

10/10 Excellent

Jimmy D

Stayed 5 nights in Jun 2025

4/10 Poor

India

Stayed 4 nights in Jun 2025

8/10 Good

peas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the food on the buffet and everywhere was always cold The late night snack everything was cold. Why is the food always cold?
Stayed 3 nights in Jun 2025

6/10 Okay

Monika

Liked: Cleanliness
The resort itself was beautiful and well mentioned. The beach was amazing, the pools were nice. Our room was very outdated and didn’t look anything like the newly remodeled rooms in the pictures on their website. Our key cards deactivated multiple times throughout the week and we had to keep visiting the front desk to reactivate them. They also double booked our room and a family walked in on us sleeping at midnight. The staff at the front desk are rude, unhelpful, and give you attitude even when you’re being kind to them. They mumble under their breath and are very apathetic about their jobs. We were celebrating a birthday and anniversary. They said they would send up champagne and chocolates to our room, which we never received. Five days later, I placed a special request at the desk for champagne to be sent to the room. The lady reassured me that it would be sent up, yet we never received anything. The food was very boring and made almost every single member in my family sick multiple times. The buffet had the same exact selection every day (lunch and dinner), severely lacking variety. There were not many options to eat at all, unlike other large resorts we have been to. They also lost my family member’s bag on the way to the hotel, and everyone refused to help us. They were overall indifferent. The drinks were bottom tier and made with the cheapest alcohol possible. The bartenders, however, were generally very nice and welcoming. overall would not stay here again.
Stayed 7 nights in Jun 2025

10/10 Excellent

Belineda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love it
Stayed 4 nights in Jun 2025

10/10 Excellent

Nia

Stayed 5 nights in Jun 2025

2/10 Terrible

Keisha C

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
SAVE YOUR MONEY!!! This place is horrible!!! First of all it smells of sewage. The halls the rooms, everywhere.Then the roaches!! They are everywhere!! On the rooms, halls, elevators and buffet. I asked the housekeeper what to do. She mentioned that I could call maintenance and they could come and try to exterminate. Try!!??? I had to ask daily for basic items. No towels, soap, blankets, toilet paper . When I first arrived I assumed the room wasn’t set up.I had to request towels, pillows, toilet paper, facecloths and soap. Then I realized that I had to request towels and facecloths daily!! It would take hours. I would end up going to the front desk to ask for towels and facecloths every night . So annoying! I spoke with guest services, manager, front desk you name it. They don’t care. I say sorry, but nothing changes. NOTHING!! The place is falling apart. Peeling paint, dark dingy rooms, poor lighting and again the smell. Elevators that are out of service meaning you have to walk up many flights of stairs. Good luck if you can’t. The place is huge and the service suffers for it. You can tell and feel that the staff is just going about their business. No one cares. I could NEVER recommend this place. As a Jamaican it’s embarrassing. So many other places are doing an amazing job.
Stayed 7 nights in Jun 2025

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Book for 2 Expedia paid for 2. Once I arrived at the hotel they said I only had one booking and was forced to pay an extra $1000 still fighting for my refund. Most Staff is very rude nasty looks possibly jealousy. Half the hotel is off limits depending on on your wrist band. Half the hotel must use keep card for room which has to be reset daily. Other half can used wrist band for room entry. Food is very bland no season. All the best food are at the restaurant but you can only go to 3 with reservations depend on how many nights you are there I was there 6 nights. Barely any entertainment that they promise. Club been closed for 4 months but the site doesn’t say that. Only 1 show in theater a week but you must pay extra to go. Overall 3/10 entire trip.
Stayed 6 nights in Jun 2025

8/10 Good

Angelica Lucia Toruno

Travelled with group
Liked: Staff & service
The staff, specifically the entertainment staff is what made our stay the best. But the fact that upon checking in and arriving to our room, there were no towels and we immediately contacted the front desk multiple times...we didn't receive towels until nearly 6 hours later at 11PM. Then we had our room cleaned two days later, again no new towels were left, we had to be on the hunt and finally received some that evening. From fear of not getting towels we didn't get our room cleaned for the rest of our stay. The mini bar was poor name to call it that. The toilet paper holder was on it's last hinge. And there were never enough food - things were always empty like beef patties (never got to try one), bacon, mangoes, etc.
Stayed 5 nights in Jun 2025

2/10 Terrible

Anthony, Hoddesdon

Travelled with family
Disliked: Cleanliness, staff & service
Staff are very rude and unapologetic. I was given a different room to what I requested and when I was switched to the correct room the following day is smelled like a sewer and had no towels or toilet paper. It definitely was a challenging few days so would not recommended. The positive is the food and entertainment provided was very good
Stayed 3 nights in Jun 2025

10/10 Excellent

Sophia

Liked: Cleanliness, amenities, property conditions & facilities
Whilst the food was in abundance a great deal was cold and undercooked . The pumpkin for the most part was cold,more cold dishes were cabbage, pak choi,mix vegetables. The oxtail was truly undercooked, however, my family and I truly had lots of great fun at your facility.
Stayed 6 nights in Jun 2025

6/10 Okay

Bai Yang

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2025

8/10 Good

Pamela

Stayed 6 nights in Jun 2025