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"Poor front desk service . " More

By a verified traveller on Sat 31 Jul 2021

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Hotel Description

3.5-star all-inclusive property near Green Grotto Caves, connected to the convention center

On the beach

Within 3 miles (5 km) of this Runaway Bay property, you'll find Cardiff Hall Beach and Flavours Beach. Also, Runaway Bay Beach is within 3 miles (5 km) and Green Grotto Caves is within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 850 guestrooms also offer free WiFi and balconies or patios. Other amenities include sofa beds, sitting areas, and plasma TVs with satellite channels.

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$244* Per night/room 23 Aug. - 24 Aug.

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room (Junior Suite Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Room, Sea View (Superior)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room (Junior Suite Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Bahia Principe Grand Jamaica - All Inclusive ratings based on 42 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bahia Principe Grand Jamaica - All Inclusive

Everyone (21) Couples (4) Family (13)
5 out of 5
The resort is beautiful. I found it to be very clean, the staff friendly and helpful. The restaurants were very good - the Mikado Teppanyaki was the best meal of the weak.

Posted by on 8 Mar. 2020

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5 out of 5
Overall this hotel was a great experience. We enjoyed our trip. The food was excellent and the staff are very friendly. It was also very clean and additional amenities (extra towels, slippers, robes) were easy to access.

Posted by on 29 Nov. 2019

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3 out of 5
Poor front desk service .

Posted by on 31 Jul. 2021

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2 out of 5
This place needs some fixing up...water stains all over the roof in the hall way, dirty carpets in the hall ways. The rooms were okay and our room cleaner Narda Lee was amazing... but the staff at the buffet were not friendly and the food was below par. Front desk staff was rude and made you feel like you to beg for service and like you were not paying. The A la carte restaurant was good, we did the Knife. Also be warned that depending on how many nights you book, you are limited to reservations allowed at the restaurants.....so much for ALL INCLUSIVENESS....that is discriminatory for those staying shorter times....I will never book this hotel again anywhere...

Posted by on 31 Jul. 2021

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3 out of 5
No comment

Posted by on 25 Jun. 2021

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Comment from Hotel Management

27 Jun. 2021 by Online Reputation

Dear Guest, Thank you for your review, please accept our sincerest apologies. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards, Online Reputation

1 out of 5
The staff was mostly rude, but pleasant when accepting tips! Apart from our server at the buffet, Ashely, she was sincere and very professional. Food was all lukewarm every meal, and repetitive. The place was dirty. Testing for covid was a joke, nurse performed and only inserted for a nanosecond, not how you test, obviously they do not wish to know if vacationers are exposed. Plus that monopolized 2 of our days as they got all our information wrong Also no coffee available until after 7 am! Trips were canceled 30 minutes before planned departure. No air conditioning in elevators or common areas, miserable to wear masks. 2nd time there, but wont go back!

Posted by on 20 Jun. 2021

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Comment from Hotel Management

22 Jun. 2021 by Online Reputation

Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

1 out of 5
The service

Posted by on 19 Jun. 2021

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Comment from Hotel Management

22 Jun. 2021 by Online Reputation

Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

2 out of 5
Beautiful property, great ambiance, helpful and polite staff, check-in process can be improved

Posted by on 3 Jun. 2021

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Comment from Hotel Management

4 Jun. 2021 by Bahia Principe

Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

5 out of 5
Excellent hotel for family and small kids

Posted by on 22 May 2021

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Comment from Hotel Management

22 May 2021 by Online Reputation

Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services, the pools, the entertainment, the food, and our facility. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

4 out of 5
I like the hotel

Posted by on 15 May 2021

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Comment from Hotel Management

17 May 2021 by Bahia Principe

Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

About the Bahia Principe Grand Jamaica - All Inclusive

Location Salt Coppers Villa, Runaway Bay, Saint Ann

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Rowing/canoeing included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • A la carte or gourmet dining is limited
  • Number à la carte or gourmet meals - 3
  • Windsurfing equipment not included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Minibar beverages - restrictions apply

Property Features

Bahia Principe Grand Jamaica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Bahia Principe Grand Jamaica - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. This 3.5-star Runaway Bay property is smoke free.

  • 850 guestrooms or units
  • 7 levels
  • 10 buildings
  • 5 dining venues
  • 6 bars or lounges
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Sir Donald Sangster Intl. Airport (MBJ) (69.3 km / 43 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Bahia Principe Grand Jamaica - All Inclusive offers 850 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include sofa beds. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony or patio
  • Sitting area
  • Jetted tub
  • Pull-out sofa bed
  • In-room dining
  • Plasma television
  • Satellite channels
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Orquidea - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Don Pablo - This restaurant serves dinner only. Reservations are required. Open daily.

Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Mikado - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.

The Knife - This steakhouse serves dinner only. Reservations are required. Open daily.

Room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body scrubs
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests should be aware that this property’s private beach has a clothing-optional area.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Bahia Principe Grand Jamaica - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica).

  • No rollaway/extra beds available
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Hotel Names

  • Grand Bahia Principe Jamaica
  • Grand Bahia Principe Jamaica All Inclusive
  • Jamaica Grand Bahia Principe All Inclusive
  • Grand Bahia Principe Jamaica All Inclusive Runaway Bay
  • Bahia Principe Jamaica Inclus
  • Bahia Principe Grand Jamaica
  • Grand Bahia Principe Jamaica All Inclusive
  • Bahia Principe Grand Jamaica - All Inclusive Runaway Bay

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.