For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
3.5-star all-inclusive property near Green Grotto Caves, connected to the convention center
On the beach
Within 3 miles (5 km) of this Runaway Bay property, you'll find Cardiff Hall Beach and Flavours Beach. Also, Runaway Bay Beach is within 3 miles (5 km) and Green Grotto Caves is within 6 miles (10 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 850 guestrooms also offer free WiFi and balconies or patios. Other amenities include sofa beds, sitting areas, and plasma TVs with satellite channels.
Bahia Principe Grand Jamaica - All Inclusive ratings based on 42 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Bahia Principe Grand Jamaica - All Inclusive
Everyone (21)Couples (4)Family (13)
5 out of 5
The resort is beautiful. I found it to be very clean, the staff friendly and helpful. The restaurants were very good - the Mikado Teppanyaki was the best meal of the weak.
Posted by a verified traveller on 8 Mar. 2020
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5 out of 5
Overall this hotel was a great experience. We enjoyed our trip. The food was excellent and the staff are very friendly. It was also very clean and additional amenities (extra towels, slippers, robes) were easy to access.
Posted by a verified traveller on 29 Nov. 2019
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3 out of 5
Poor front desk service .
Posted by a verified traveller on 31 Jul. 2021
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2 out of 5
This place needs some fixing up...water stains all over the roof in the hall way, dirty carpets in the hall ways. The rooms were okay and our room cleaner Narda Lee was amazing... but the staff at the buffet were not friendly and the food was below par. Front desk staff was rude and made you feel like you to beg for service and like you were not paying. The A la carte restaurant was good, we did the Knife. Also be warned that depending on how many nights you book, you are limited to reservations allowed at the restaurants.....so much for ALL INCLUSIVENESS....that is discriminatory for those staying shorter times....I will never book this hotel again anywhere...
Posted by a verified traveller on 31 Jul. 2021
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3 out of 5
No comment
Posted by a verified traveller on 25 Jun. 2021
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Comment from Hotel Management
27 Jun. 2021
by Online Reputation
Dear Guest,
Thank you for your review, please accept our sincerest apologies.
We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel.
Sending you our warmest regards,
Online Reputation
1 out of 5
The staff was mostly rude, but pleasant when accepting tips! Apart from our server at the buffet, Ashely, she was sincere and very professional. Food was all lukewarm every meal, and repetitive. The place was dirty. Testing for covid was a joke, nurse performed and only inserted for a nanosecond, not how you test, obviously they do not wish to know if vacationers are exposed. Plus that monopolized 2 of our days as they got all our information wrong Also no coffee available until after 7 am! Trips were canceled 30 minutes before planned departure. No air conditioning in elevators or common areas, miserable to wear masks. 2nd time there, but wont go back!
Posted by a verified traveller on 20 Jun. 2021
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Comment from Hotel Management
22 Jun. 2021
by Online Reputation
Dear Guest,
Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.
We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel.
Sending you our warmest regards,
1 out of 5
The service
Posted by a verified traveller on 19 Jun. 2021
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Comment from Hotel Management
22 Jun. 2021
by Online Reputation
Dear Guest,
Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.
We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel.
Sending you our warmest regards,
2 out of 5
Beautiful property, great ambiance, helpful and polite staff, check-in process can be improved
Posted by a verified traveller on 3 Jun. 2021
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Comment from Hotel Management
4 Jun. 2021
by Bahia Principe
Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,
5 out of 5
Excellent hotel for family and small kids
Posted by a verified traveller on 22 May 2021
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Comment from Hotel Management
22 May 2021
by Online Reputation
Dear Guest,
Thank you for your comments. It is a pleasure to know that you enjoyed our services, the pools, the entertainment, the food, and our facility. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel.
Sending you our warmest regards,
4 out of 5
I like the hotel
Posted by a verified traveller on 15 May 2021
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Comment from Hotel Management
17 May 2021
by Bahia Principe
Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,
About the Bahia Principe Grand Jamaica - All Inclusive
All land activities, and recreational facilities and equipment included
Snorkeling included
Kayaking included
Rowing/canoeing included
Fitness facilities included
Tennis included
Volleyball included
Soccer (football) included
Onsite live performances included
Theme parties included
Access to onsite clubs included
Premium/non-domestic beverages not included
Premium food items not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
A la carte or gourmet dining is limited
Number à la carte or gourmet meals - 3
Windsurfing equipment not included
Onsite entertainment and activities included
Local beverages and soft drinks only
Minibar beverages - restrictions apply
Property Features
Bahia Principe Grand Jamaica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Bahia Principe Grand Jamaica - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. This 3.5-star Runaway Bay property is smoke free.
850 guestrooms or units
7 levels
10 buildings
5 dining venues
6 bars or lounges
Built in 2007
Buffet breakfast (free)
Nightclub
Bar on the beach
Bar by the pool
Swim-up bar
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Charging station for electric cars
Conference center
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Front-desk safe
Tour and ticket information
Wedding services available
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
Onsite shopping
Bellhop
Elevator
No smoking on site
Water dispenser
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 3
Indoor pool
Children's pool
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis court
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: Sir Donald Sangster Intl. Airport (MBJ) (69.3 km / 43 mi)
Property shuttles: Airport shuttle
Room Amenities
Bahia Principe Grand Jamaica - All Inclusive offers 850 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include sofa beds. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Private balcony or patio
Sitting area
Jetted tub
Pull-out sofa bed
In-room dining
Plasma television
Satellite channels
Shower and tub combination
Rainfall showerhead
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Orquidea - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Don Pablo - This restaurant serves dinner only. Reservations are required. Open daily.
Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Mikado - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.
The Knife - This steakhouse serves dinner only. Reservations are required. Open daily.
Room service is available.
Spa Services
Body treatments
Facial treatments
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body scrubs
Sauna in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Steam room in spa
Reflexology
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests should be aware that this property’s private beach has a clothing-optional area.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Bahia Principe Grand Jamaica - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica).
No rollaway/extra beds available
Service animals not allowed
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Masks are compulsory at the property
Food service has been amended for enhanced safety
Hotel Names
Grand Bahia Principe Jamaica
Grand Bahia Principe Jamaica All Inclusive
Jamaica Grand Bahia Principe All Inclusive
Grand Bahia Principe Jamaica All Inclusive Runaway Bay
Bahia Principe Jamaica Inclus
Bahia Principe Grand Jamaica
Grand Bahia Principe Jamaica All Inclusive
Bahia Principe Grand Jamaica - All Inclusive Runaway Bay
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
