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4.0 out of 5

"What I didn’t like Was when I questioned the Clerk at the Front desk upon check-in, why the room was $89 & not $68 like advertised. He asked us to pro ... " More

By a verified traveller on Mon 16 Dec 2019

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Hotel Description

3-star aparthotel near Sainte-Catherine Street

Heart of Montreal

Within a 10-minute walk of this Downtown Montreal aparthotel, you'll find Sainte-Catherine Street and The Underground City. Notre Dame Basilica and Old Port of Montreal are also within half a mile (1 km).

Free breakfast

This aparthotel doesn't skimp on freebies - guests receive free buffet breakfast and free WiFi. Business travelers can take advantage of the 24-hour business center. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, kitchenettes

The 161 apartments feature well-equipped kitchenettes with refrigerators and microwaves, as well as free WiFi and LCD TVs with cable channels. Pillowtop beds, coffee/tea makers, and free newspapers are also available.

Studio, 1 King Bed, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $229* Per night/room 10 Jul. - 11 Jul.

Studio, 1 Queen Bed, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Queen Beds, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Suite, 1 Bedroom, Kitchenette (One Queen Bed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Faubourg Montreal Downtown Hotel ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Faubourg Montreal Downtown Hotel

Everyone (2) Family (1)
5 out of 5
What I didn’t like Was when I questioned the Clerk at the Front desk upon check-in, why the room was $89 & not $68 like advertised. He asked us to provide proof, we showed him a on our phone screenshot of the room & price we had chosen. He did nothing to change this. Made us feel like it was OUR PROBLEM. We have been to this Hotel many times, unfortunately they have lost us as customers due to lack of concern for the Customers issue brought forward to them with no resolve. Not good

Posted by on 16 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Minh N. - FOM

Dear guest, The rate that you booked was 89$ CAD and the rate you show us was $68 USD. We explained it to you but you refused to listen. Thanks,

3 out of 5
I didn't like the room. carpet too old . I had allergies me and my daughter . The stuff doesn't smile very seriouse. I had a trip one week before to new york compare to faubourg montreal a big difference. Very clean . stuff with big smile and helpful breakfast buffet was delicious.

Posted by on 26 Nov. 2019

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Comment from Hotel Management

26 Nov. 2019 by Minh N. - FOM

Dear guest, Thank you for your feedback. Best regards,

3 out of 5
We entered the Hotel Faubourg Montréal but our room was in the adjacent hotel Candlewood suites. This was not what we expected.

Posted by on 5 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by Minh N. - FOM

Dear Brian, Thank you for your feedback. As we were having a issue with our system, our hotel was overbook and we had to find you a room at the hotel next to us. We are sorry about this situation out of our will. Best regards,

4 out of 5

Posted by on 19 Jun. 2019

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Comment from Hotel Management

20 Jun. 2019 by Minh N. - FOM

Dear guest, Thank you for rating us 4 out of 5. Best regards,

5 out of 5
Grande chambre avec cuisinette! Stationnement intérieur. Vraiment bien.

Posted by on 14 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Barbara

Bonjour, Nous vous remercions de votre bon commentaire par rapport à votre récent séjour parmis nous. Notre personnel est dévoué à offrir une expérience à tous nos clients. Merci!

About the Hotel Faubourg Montreal Downtown Hotel

Location 155 Rene Levesque Boulevard East, Montreal, QC H2X 3Z8

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Faubourg Montreal Downtown Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Montreal aparthotel is smoke free.

  • 1 building
  • 161 guestrooms or units
  • 8 levels
  • Built in 2002
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Montreal Central Station (1.5 km / 0.9 mi)
  • Metro station: Champ-de-Mars Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Faubourg Montreal Downtown Hotel offers 161 air-conditioned accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. 42-inch LCD televisions come with cable channels. Accommodations at this 3-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Montreal aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:30 AM

Special check-in instructions:

If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property will place a credit card authorization of CAD 50 within 24 hours of booking.

Guests arriving after 11:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 27 per day (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-in fee: CAD 50 for check-in between 11:00 AM and 1:00 PM
  • Late check-out fee: CAD 25 (subject to availability)
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Centre-ville
  • Holiday Inn Express Centre-ville Hotel
  • Holiday Inn Express Montreal Centre-ville Downtown
  • Holiday Inn Express Montreal Downtown
  • Hotel Faubourg Montreal
  • Hotel Faubourg
  • Faubourg Montreal
  • Holiday Inn Express Montreal Centre-Ville Hotel Montreal
  • Hotel Faubourg Montreal Downtown
  • Faubourg Montreal Downtown

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.