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4.6 out of 5

"The staff was so friendly, tree houses are so private, the rooms are very very clean and nice. " More

By a verified traveller on Sun 30 May 2021

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Hotel Description

4.5-star beachfront property near Seven Mile Beach

Beachfront retreat

With a stay at this Negril property, you'll be within a 5-minute walk of Bloody Bay Beach and Bloody Bay. Seven Mile Beach and Kool Runnings Water Park are also within 2 miles (3 km).

All-inclusive

A private beach, 4 restaurants, and an outdoor pool are all featured at this smoke-free property. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the health club and visit the 3 bars/lounges and beach bar for drinks.

Free WiFi, comfy beds

The 85 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Balconies, pillowtop beds, and room service are also available.

Deluxe Tree House, 1 King Bed (VIP Airport Fast Tracking)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$514* Per night/room 21 Jun. - 22 Jun.

Suite, 1 Bedroom (VIP Airport Fast Tracking)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunset at the Palms Resort - Adults Only - All Inclusive ratings based on 36 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sunset at the Palms Resort - Adults Only - All Inclusive

Everyone (15) Couples (16) Family (1)
4 out of 5
The staff was so friendly, tree houses are so private, the rooms are very very clean and nice.

Posted by on 30 May 2021

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Comment from Hotel Management

31 May 2021 by Monika

Thank you so much for taking the time to leave us this amazing review! We hope you come and visit us again soon!

5 out of 5
Sunset at the Palms is a gem in Negril! Everyone was courteous, warm and it won't be long until you feel like family. I visited on a solo vacation. Prior to my trip, I really appreciated the consistency of the concierge staff in helping me prepare for my stay and plan my itinerary which made for an unforgettable birthday! There are so many I can thank and name, please charge the mind and not my heart: Iesha, Josephine, Daniella, Gloria, Lynette, Stacey, Tobiann, Tobi, Alicia, and the rest of the beach crew, Ms. Shawn, Gladstone, Delroy, and the one Miss Brenda who gave me a phenomenal massage! The best I've ever had. Hands down. And that's a report I heard from several others before my day at the spa. Treat yourself to the Ginger Lily Day at the Spa, it's worth every cent. I've traveled a bit before, but no place has left such an impression. On the day of my birthday, they really surprised me. I walked into my room and found a birthday banner, greeted at my door with chilled bubbly, tropical flowers to walk on and have a special seat on too! ;) Seriously, everything was more than beautiful and I'd do it all over again. When I sat on the balcony overlooking the garden, I said to God, "How can I make this my everyday reality?" That sentiment stays with me. Sunset at the Palms and the Negril community felt like home and I look forward to returning many times again! One day I may greet my family with a, "Good morning, neighbor!" I loved my stay that much.

Posted by on 22 Apr. 2021

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Comment from Hotel Management

23 Apr. 2021 by Monika

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will make sure to let all our staff know how pleased you were with their service, letting them know how their kindness and friendliness made a wonderful impression on your vacation. So glad that we were able to make your birthday a memorable one!!!! Hope you come back and see us soon!!!

5 out of 5
The beach is amazing! The water is crystal clear and the sand is clean and soft. We found several beautiful starfish that we tossed back after pictures. The rooms are adorable tree houses with a pretty view of the gardens. The staff is attentive and eager to please. The grill at the beach serves a decent variety of meals and snacks for lunch. The cocktails were all pretty sweet but there’s plenty of cold Red Stripe beer to enjoy. The buffet is closed because of Covid but the restaurants serve sit down breakfast and dinner. There’s even a gourmet coffee bar open all day. We met quite a few returning guests which says a lot about the resort. We will definitely be coming back too!

Posted by on 20 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by Monika

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

5 out of 5
The grounds and rooms were beautiful. The staff was friendly and very attentive. We would definitely visit again!

Posted by on 20 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Monika

Thanks for leaving us such a wonderful review! We are thrilled that you loved your experience and look forward to having you visit us again!

5 out of 5
Highly recommend!!! Great staff! Friendly and kind! Rooms and beach area is great!

Posted by on 31 Jan. 2020

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Comment from Hotel Management

3 Feb. 2020 by Monika

Thanks for the awesome review, William! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!

5 out of 5

Posted by on 18 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Monika

Thank you so much for taking the time to leave us this amazing review.

5 out of 5
We liked the rooms were all individual tree houses. Not one large building. Spread out in a beautiful tropical greenery. Everyone is friendly. The food is delicious and a wonderful beach right across the street. Very clean and safe. Will definitely be going back

Posted by on 12 Nov. 2019

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Comment from Hotel Management

12 Nov. 2019 by Monika

Thank you, for taking the time to share your experience. We are happy to hear that you enjoyed the food on property, that the staff made you feel at home and that you had a nice time during your stay with us. We appreciate your comments about your experience. Hope you come back to visit us again soon!

5 out of 5
Really cool smaller property with friendly staff thanks for the Beers Alex. Food was great and the grounds are beautiful. I would suggest 1 thing an onsite Atm for spending money.

Posted by on 10 Sep. 2019

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Comment from Hotel Management

11 Sep. 2019 by Monika

Thank you for such an amazing review! We're glad to hear that our staff helped make your stay more enjoyable. We'll pass along the kind words. We are thrilled that you loved your experience. Come back soon!

5 out of 5
We loved so many tings about this property, Mon. The staff is absolutely delightful, accommodating, friendly and in great abundance. If you need anything, they are right there. The food is outstanding! There is great variety and it is all delicious and fresh. My husband and I are vegan and there was vegan food easily available for us. The property is BEAUTIFUL! We loved sleeping in the “jungle” and hearing the tree frogs and crickets at night. The rooms were spacious and well air conditioned, bug free, with an outstanding balcony. We read there a few times when the afternoon rains came. Even though the walk across the street to the beach made us a bit apprehensive of booking the hotel at first, we didn’t mind the walk at all once we got there. It was actually “Park” like where you felt like you were on native land and not at a resort. It was very peaceful. One small problem, the phone didn’t work in our room so if we wanted room service or such we had to walk down to the lobby. We loved this resort and will be going back soon!!

Posted by on 10 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Carol

It sounds like you thoroughly enjoyed the Sensory Magic at Sunset at the Palms! We are addressing the phone challenges and they're sure to be working on your next visit! Hope to see you soon!

5 out of 5
The Property was very intimate and very peaceful. I loved the fact that we were surrounded by on the beautiful green tropical trees.

Posted by on 30 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Carol

We're so pleased that the natural tropical beauty of Sunset at the Palms was what you were looking for on you holiday. We hope to see you again soon!

About the Sunset at the Palms Resort - Adults Only - All Inclusive

Location Norman Manley Blvd, Negril, Westmoreland

All-inclusive Details

  • Gratuities included
  • Additional gratuities not accepted
  • Minibar (all beverages included)
  • Snorkeling included
  • Kayaking included
  • Windsurfing included
  • Fitness facilities included
  • Aerobics classes/lessons included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Premium food items not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Room service during certain hours
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Scuba diving lessons not included

Property Features

Sunset at the Palms Resort - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Have fun in the sun at Sunset at the Palms Resort - Adults Only - All Inclusive with summer activities like snorkeling, scuba diving, and parasailing. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a health club, and a spa tub. This 4.5-star Negril property is smoke free.

  • 1 floor
  • 85 guestrooms or units
  • 4 dining venues
  • 3 bars or lounges
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Towels for the beach
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Sir Donald Sangster Intl. Airport (MBJ) (71.1 km / 44.2 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Sunset at the Palms Resort - Adults Only - All Inclusive offers 85 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Palm Grove - This buffet restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

Lotus Leaf - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required.

Palm Breeze Beach Grill - This beach brasserie specializes in Caribbean cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Chefs' Showcase - This theme restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Blue Coffee Bar - Overlooking the pool, this café serves light fare only.

Room service (during limited hours) is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • No cribs (infant beds) available
  • No elevators
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 45 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palms Sunset
  • Sunset Palms Negril
  • Sunset Palms Resort
  • Sunset Palms Resort All Inclusive
  • Sunset Palms Resort All Inclusive Negril
  • Sunset Palms Adults All Inclusive Negril
  • Sunset Palms Adults Inclusive
  • Sunset at the Palms Resort Adults Only All Inclusive
  • Sunset at the Palms Resort - Adults Only - All Inclusive Negril

You should know

  • Sunset at the Palms Resort - Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.