For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
4.5-star beachfront property near Seven Mile Beach
Beachfront retreat
With a stay at this Negril property, you'll be within a 5-minute walk of Bloody Bay Beach and Bloody Bay. Seven Mile Beach and Kool Runnings Water Park are also within 2 miles (3 km).
All-inclusive
A private beach, 4 restaurants, and an outdoor pool are all featured at this smoke-free property. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the health club and visit the 3 bars/lounges and beach bar for drinks.
Free WiFi, comfy beds
The 85 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Balconies, pillowtop beds, and room service are also available.
from C$514
Deluxe Tree House, 1 King Bed (VIP Airport Fast Tracking)
Sunset at the Palms Resort - Adults Only - All Inclusive ratings based on 36 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sunset at the Palms Resort - Adults Only - All Inclusive
Everyone (15)Couples (16)Family (1)
4 out of 5
The staff was so friendly, tree houses are so private, the rooms are very very clean and nice.
Posted by a verified traveller on 30 May 2021
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Comment from Hotel Management
31 May 2021
by Monika
Thank you so much for taking the time to leave us this amazing review! We hope you come and visit us again soon!
5 out of 5
Sunset at the Palms is a gem in Negril! Everyone was courteous, warm and it won't be long until you feel like family. I visited on a solo vacation. Prior to my trip, I really appreciated the consistency of the concierge staff in helping me prepare for my stay and plan my itinerary which made for an unforgettable birthday!
There are so many I can thank and name, please charge the mind and not my heart: Iesha, Josephine, Daniella, Gloria, Lynette, Stacey, Tobiann, Tobi, Alicia, and the rest of the beach crew, Ms. Shawn, Gladstone, Delroy, and the one Miss Brenda who gave me a phenomenal massage! The best I've ever had. Hands down. And that's a report I heard from several others before my day at the spa. Treat yourself to the Ginger Lily Day at the Spa, it's worth every cent.
I've traveled a bit before, but no place has left such an impression. On the day of my birthday, they really surprised me. I walked into my room and found a birthday banner, greeted at my door with chilled bubbly, tropical flowers to walk on and have a special seat on too! ;) Seriously, everything was more than beautiful and I'd do it all over again.
When I sat on the balcony overlooking the garden, I said to God, "How can I make this my everyday reality?" That sentiment stays with me. Sunset at the Palms and the Negril community felt like home and I look forward to returning many times again! One day I may greet my family with a, "Good morning, neighbor!" I loved my stay that much.
Posted by a verified traveller on 22 Apr. 2021
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Comment from Hotel Management
23 Apr. 2021
by Monika
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will make sure to let all our staff know how pleased you were with their service, letting them know how their kindness and friendliness made a wonderful impression on your vacation. So glad that we were able to make your birthday a memorable one!!!! Hope you come back and see us soon!!!
5 out of 5
The beach is amazing! The water is crystal clear and the sand is clean and soft. We found several beautiful starfish that we tossed back after pictures. The rooms are adorable tree houses with a pretty view of the gardens. The staff is attentive and eager to please. The grill at the beach serves a decent variety of meals and snacks for lunch. The cocktails were all pretty sweet but there’s plenty of cold Red Stripe beer to enjoy. The buffet is closed because of Covid but the restaurants serve sit down breakfast and dinner. There’s even a gourmet coffee bar open all day. We met quite a few returning guests which says a lot about the resort. We will definitely be coming back too!
Posted by a verified traveller on 20 Apr. 2021
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Comment from Hotel Management
20 Apr. 2021
by Monika
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
5 out of 5
The grounds and rooms were beautiful. The staff was friendly and very attentive. We would definitely visit again!
Posted by a verified traveller on 20 Feb. 2020
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Comment from Hotel Management
21 Feb. 2020
by Monika
Thanks for leaving us such a wonderful review! We are thrilled that you loved your experience and look forward to having you visit us again!
5 out of 5
Highly recommend!!!
Great staff! Friendly and kind!
Rooms and beach area is great!
Posted by William on 31 Jan. 2020
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Comment from Hotel Management
3 Feb. 2020
by Monika
Thanks for the awesome review, William! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!
5 out of 5
Posted by a verified traveller on 18 Jan. 2020
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Comment from Hotel Management
21 Jan. 2020
by Monika
Thank you so much for taking the time to leave us this amazing review.
5 out of 5
We liked the rooms were all individual tree houses. Not one large building. Spread out in a beautiful tropical greenery. Everyone is friendly. The food is delicious and a wonderful beach right across the street. Very clean and safe. Will definitely be going back
Posted by a verified traveller on 12 Nov. 2019
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Comment from Hotel Management
12 Nov. 2019
by Monika
Thank you, for taking the time to share your experience. We are happy to hear that you enjoyed the food on property, that the staff made you feel at home and that you had a nice time during your stay with us. We appreciate your comments about your experience. Hope you come back to visit us again soon!
5 out of 5
Really cool smaller property with friendly staff thanks for the Beers Alex. Food was great and the grounds are beautiful. I would suggest 1 thing an onsite Atm for spending money.
Posted by a verified traveller on 10 Sep. 2019
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Comment from Hotel Management
11 Sep. 2019
by Monika
Thank you for such an amazing review! We're glad to hear that our staff helped make your stay more enjoyable. We'll pass along the kind words. We are thrilled that you loved your experience. Come back soon!
5 out of 5
We loved so many tings about this property, Mon. The staff is absolutely delightful, accommodating, friendly and in great abundance. If you need anything, they are right there. The food is outstanding! There is great variety and it is all delicious and fresh. My husband and I are vegan and there was vegan food easily available for us.
The property is BEAUTIFUL! We loved sleeping in the “jungle” and hearing the tree frogs and crickets at night. The rooms were spacious and well air conditioned, bug free, with an outstanding balcony. We read there a few times when the afternoon rains came.
Even though the walk across the street to the beach made us a bit apprehensive of booking the hotel at first, we didn’t mind the walk at all once we got there. It was actually “Park” like where you felt like you were on native land and not at a resort. It was very peaceful.
One small problem, the phone didn’t work in our room so if we wanted room service or such we had to walk down to the lobby.
We loved this resort and will be going back soon!!
Posted by a verified traveller on 10 Aug. 2019
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Comment from Hotel Management
12 Aug. 2019
by Carol
It sounds like you thoroughly enjoyed the Sensory Magic at Sunset at the Palms! We are addressing the phone challenges and they're sure to be working on your next visit! Hope to see you soon!
5 out of 5
The Property was very intimate and very peaceful. I loved the fact that we were surrounded by on the beautiful green tropical trees.
Posted by a verified traveller on 30 Jul. 2019
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Comment from Hotel Management
31 Jul. 2019
by Carol
We're so pleased that the natural tropical beauty of Sunset at the Palms was what you were looking for on you holiday. We hope to see you again soon!
About the Sunset at the Palms Resort - Adults Only - All Inclusive
Sunset at the Palms Resort - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Have fun in the sun at Sunset at the Palms Resort - Adults Only - All Inclusive with summer activities like snorkeling, scuba diving, and parasailing. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a health club, and a spa tub. This 4.5-star Negril property is smoke free.
1 floor
85 guestrooms or units
4 dining venues
3 bars or lounges
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Deli
Towels for the beach
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Library
Terrace
Garden
Gift shop
Bellhop
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: Sir Donald Sangster Intl. Airport (MBJ) (71.1 km / 44.2 mi)
Property shuttles: Airport shuttle
Room Amenities
Sunset at the Palms Resort - Adults Only - All Inclusive offers 85 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Private balcony
Pillowtop beds
Stocked minibar (free)
In-room dining (limited hours)
Flat-screen television
Satellite channels
Premium channels
Coffee maker
Shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
Palm Grove - This buffet restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.
Lotus Leaf - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required.
Palm Breeze Beach Grill - This beach brasserie specializes in Caribbean cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Chefs' Showcase - This theme restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Blue Coffee Bar - Overlooking the pool, this café serves light fare only.
Room service (during limited hours) is available.
Spa Services
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 10:00 PM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
No cribs (infant beds) available
No elevators
Minimum guest age is 18
Caters to adults only
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 45 per person (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Palms Sunset
Sunset Palms Negril
Sunset Palms Resort
Sunset Palms Resort All Inclusive
Sunset Palms Resort All Inclusive Negril
Sunset Palms Adults All Inclusive Negril
Sunset Palms Adults Inclusive
Sunset at the Palms Resort Adults Only All Inclusive
Sunset at the Palms Resort - Adults Only - All Inclusive Negril
You should know
Sunset at the Palms Resort - Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
