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4.1 out of 5

"The hotel was a perfect location for seeing broadway and Times Square . However the pillows are very thick and they don't have any choice of pillows. ... " More

By a verified traveller on Mon 13 Aug 2018

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Hotel Description

Family-friendly 4-star hotel near Walter Kerr Theatre

Central New York getaway

With a stay at this Midtown hotel, you'll be steps from Walter Kerr Theatre and Ambassador Theatre. Circle in the Square Theater and Duffy Square are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 12 conference rooms, 24-hour business center, and airport shuttle. Enjoy the health club and perks like free WiFi.

Free WiFi, comfy beds

The 795 soundproofed guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with cable channels, and other amenities include MP3 docks and room service.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$100* Per night/room 30 Jan. - 31 Jan.

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking (Times Square View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Times Square View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Crowne Plaza Times Square Manhattan ratings based on 187 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Times Square Manhattan

Everyone (71) Couples (3) Family (21)
3 out of 5
When it says “time square view” it really not much time square but that’s on me. Room wasn’t booked but they gave me a different one. Not double beds just king sizes. We made it work. Guy was really nice when he checked us in. $28 for breakfast kind of a over kill for something you can get at holiday inn for free...

Posted by on 21 Jan. 2020

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5 out of 5
We arrived yesterday to celebrate my daughters 16th birthday. As a mom you want to make your child’s memories special. The staff took my expectation and raised the bar through the ceiling giving my daughter and unforgettable birthday experience. For me, I will never stay any where else. Everyone here is full of heart. Thank you I!

Posted by , from Saratoga, New York on 19 Jan. 2020

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5 out of 5
Great service and clean facility really enjoyed staying here

Posted by on 6 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by C

Thank you for your feedback.

5 out of 5

Posted by on 5 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by C

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5 out of 5
Very nice. We were able to check in at 9:30 am. Quick and friendly service. Our 3rd stay here during the holidays! Great location for theatre district.

Posted by on 29 Dec. 2019

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Comment from Hotel Management

3 Jan. 2020 by Cynthia

Thank you for your feedback.

4 out of 5
The property is really nice. But the breakfast it was very expensive 2 eggs a piece of breath, coffee and orange just for $ 100.00 that is to much.

Posted by on 28 Dec. 2019

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Comment from Hotel Management

3 Jan. 2020 by Cynthia

Thank you for your feedback.

3 out of 5
Everything was great EXCEPT the fact that there are additional charges each night for amenities I didn’t even use except the internet service. Lesson learned. I will not be staying at a hotel without making sure I’m not being charged additional money for something I don’t use. There are too many places that are all inclusive.

Posted by on 20 Dec. 2019

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Comment from Hotel Management

20 Dec. 2019 by Cynthia

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2 out of 5
The property is run down and lacks good management. The rooms were in poor repair. The hotel is also under construction. They charge you a facilities free of over 40.00 a night per room and their facilities are not accessible. The manager in duty said “the fees were disclosed- that’s the way it goes”. When asked about the facilities that were closed and how he could charge for them? He walked away. Terrible!

Posted by on 1 Dec. 2019

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Comment from Hotel Management

7 Dec. 2019 by C

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4 out of 5
Some maintenance issues. Wall paper in bathroom needs reglued, bar on back of shower loose on right side, window latch seems broken on bottom and not closed tightly, and curtainliner has tear. Otherwise room was clean and had a great view

Posted by on 27 Nov. 2019

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Comment from Hotel Management

7 Dec. 2019 by Cynthia

Thank you for your feedback. We will address your concerns directly with the Team.

1 out of 5
Old style hotel, average room, the shower leaks. We asked the front desk to cancel and they told us to do it through Travelocity. We did it, but Travelocity responded: "We were informed that you were unable to inform them that you will already check out for your reservation since you do not like the room. According to the hotel, they always have Front Desk and Front Office Manager to assist you for any complaint and request. Due to this and as per policy, your request for a refund was denied. The hotel will still be charging the full amount on this booking." The worst thing is that a manager texted me to ask me "how is everything with your room" and I responded that I wasn't happy and that I'm leaving. We went to the Hyatt Centric, it was fantastic! Cheap deals cost you more than expected!

Posted by on 25 Nov. 2019

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Comment from Hotel Management

7 Dec. 2019 by C

Thank you for your feedback.

About the Crowne Plaza Times Square Manhattan

Location 1605 Broadway At 49th St, New York, NY 10019

Property Features

Crowne Plaza Times Square Manhattan offers its guests an indoor pool and a health club. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 12 meeting rooms available. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Crowne Plaza Times Square Manhattan. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 1 building
  • 795 guestrooms or units
  • 46 levels
  • Built in 1989
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (12.3 km / 7.6 mi)
  • Train station: New York W 32nd St. Station (1.7 km / 1 mi)
  • Metro station: 49th St. Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Crowne Plaza Times Square Manhattan offers 795 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 46-inch flat-screen televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in March 2016.

  • Pillowtop beds
  • MP3 dock
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

Brasserie 1605 - This restaurant serves breakfast, brunch, and lunch. A children's menu is available.

Room service is available.

Hotel Policies

Check-in

  • Minimum check-in age is: 21

Special check-in instructions:

This property will place a USD 75 per day credit card authorization or debit card charge at check-in as a security deposit. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 350 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 20 lbs)Service animals are exempt from fees.

Policies

Guests must contact this hotel in advance to reserve a rollaway bed. Contact the office using the information on the reservation confirmation received after booking.

Late check-out requests are honored based upon availability and subject to additional fees. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • One child stays free
  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • 24-hour check-in
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 75.00 per day
  • Resort fee: USD 40.16 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Nearby fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 36.00 for adults and USD 18.00 for children (approximately)
  • Valet parking fee: USD 85 per day
  • Pet deposit: USD 350 per stay
  • Pet fee: USD 50 per pet, per stay
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Refrigerator fee: USD 30 per stay
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Times Square Manhattan
  • Crowne Plaza Times Square Manhattan
  • Times Square Manhattan Crowne Plaza
  • Crowne Plaza Hotel Manhattan
  • Crowne Plaza New York City
  • Crowne Plaza Times Square Manhattan Hotel New York City
  • Crowne Plaza Times Square Manhattan Hotel
  • Crowne Plaza Times Square Manhattan Hotel
  • Crowne Plaza Times Square Manhattan New York
  • Crowne Plaza Times Square Manhattan Hotel New York

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
url importing https://www.travelocity.ca/New-York-Hotels-Crowne-Plaza-Times-Square-Manhattan.h24954-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.