4.8 out of 5

"We stayed as a family of 4 in a room with 2 queen beds. It was very spacious ( actually enormous for NYC), very well appointed,stylish,comfortable, an ... " More

By a verified traveller on Sun 03 Jan 2016

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Hotel Description

5-star luxury hotel near Central Park

Heart of New York

A stay at this Uptown hotel places you steps from Lenox Hill Hospital and a 5-minute walk from Central Park. Metropolitan Museum of Art and Madison Avenue are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and valet parking. Enjoy the a rooftop terrace and perks like a free area shuttle.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 189 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. IPod docks, 24-hour room service, and minibars are also available.

Deluxe Salon

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$748* Per night/room 29 Sep. - 30 Sep.

One King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

City View Grand Deluxe Salon

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ultra One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, 2 Bedrooms (Deluxe)

Bed Count 2 King Beds Maximum Occupancy 4 Max

The Surrey ratings based on 24 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Surrey

Everyone (3) Family (1)
4 out of 5

Posted by on 29 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by hotel_mgmt_team_365

Thank you for your feedback. It is wonderful to learn that you enjoyed your stay, and we look forward to hosting your next visit to New York City.

5 out of 5

Quietly upscale hotel on Upper East Side

We stayed as a family of 4 in a room with 2 queen beds. It was very spacious ( actually enormous for NYC), very well appointed,stylish,comfortable, and quiet.We received a bottle of wine compliments of the manager- a very nice touch. It is not a tourist or party hotel, expect well-off middle aged crowd in designer attire. But no snobbish attitudes were ever detected in any of the stuff, everybody was extremely warm and helpful. Cafe Boulud, adjacent to the hotel, lived up to its excellent reputation, but was rather pricey ( no surprise of course). Affordable and family friendly dining options in the immediate area are limited ( and they are generally not really affordable by middle-American standard), but the main commercial strips of Upper East Side ( Lexington and 2nd) are 3 blocks away with many casual and more reasonably priced eateries. Many of them deliver too. The location is beautiful( think 1890s architecture) and quiet, short walk to the Central park and the Museum Mile, walkable to Upper West side ( Museum of Natural History and other things). We even walked to the Lincoln Center and back ( about 20-25 min each way), but after dark it is not advisable to cross the park, so you'll need a taxi. It is not really walkable to midtown attractions. Hop-on hop-off bus lines stop a few blocks from the hotel, but as a means of transportation to midtown they are very very slow. Overall, would stay again, if couldn't find comparable options on south end of central park

Posted by , from Portand, OR on 3 Jan. 2016

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Comment from Hotel Management

28 Jan. 2016 by Carla Paul

Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us. We are delighted that you enjoyed your stay. We remain at your service and look forward to welcoming you back soon. Sincerely, Carla Paul

5 out of 5

Excellent location.

Pros: The room's large size and furnishings. Outstanding bathroom facility and amenities with exceptional service.
Cons: The price of a Diet Coke glass and with free refills.
Location: Shopping and museums within walking distance or short cab ride.
Very unique and private atmosphere in the heart of the Upper East Side between 5th Avenue and Madison. Well deserving of Relais and Chateaux only recommended hotel in NYC. The Daniel Boulod restaurant lives up to expectations although pricey even for NYC. ($ 10.oo for a glass of Diet Coke (mostly ice) and another $ 10.oo for a refill). Will always stay at The Surrey Hotel on next visits to NYC.

Posted by , from Michigan on 27 Oct. 2015

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Comment from Hotel Management

12 Dec. 2015 by Katie Winther

Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly, the gracious and professional service extended by our colleagues. We were pleased that we exceeded your expectations and The Surrey was well worth it. We remain at your service and look forward to welcoming you back soon. Sincerely,

5 out of 5

Exceptionally quiet, luxurious and stylish hotel.

Pros: Comfort, class and style
Location: #6 Train 3 blocks away, Central Park 3 blocks away, Madison Ave. 2 blocks away.
I visited NY for a short vacation and wanted to stay near Central Park and the Upper E. side. I chose The Surrey because of the high ratings and I was not disappointed. Staff greeted me politely and professionally and the check in was wonderful. The room was beautiful with a street view and lovely amenities. Another reason I chose The Surrey was the collection of art throughout the hotel. It's wonderful to see the modern and post-modern works throughout. The Surrey is a famous hotel where many political and cultural icons stayed and I wanted to experience this as well. Both of these really make the hotel stand out among others in it's class. Finally, breakfast from the cafe was absolutely perfect.

Posted by , from California on 12 Aug. 2015

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5 out of 5

Great overall

The only thing I found ridiculous was that I had to pay for internet and it should be included.

Posted by on 13 Jun. 2013

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5 out of 5

Customer Service over the top!

Pros: Close restaurants, Quiet
Cons: No free Internet
The Surrey did everything to make my short stay in NY very pleasant. My room was beautifully appointed and lusciously comfy. It is pretty pricey but, well worth the cost. The only negative, was the $15/day internet wifi cost. Ridiculous for a hotel with such a billing per day. I would definitely recommend The Surrey.

Posted by , from Chicago, IL on 24 Aug. 2012

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5 out of 5

This hotel made me feel welcome

Pros: close to central park
Cons: noise from the street
I do not usually travel by myself, but I needed the location, which was perfect, I was pleasantly impressed by The Surrey, it is not like those huge and impersonal hotels, but classy and exclusive, excellent service overall, room service highly recommended for a treat or simply to enjoy the room. I felt safe all the time and all my needs were met gracefully. I know where we will be staying in our next trip to New York.

Posted by , from Illinois on 16 May 2012

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5 out of 5

EXCELLANT QUIET LOCATION

Pros: Close restaurants, Quiet
Cons: No free Internet
Very nice size rooms, search for the deal and you will fine. Stores with in two or three blocks for groceries and snacks, small cafes in the area 3 GUYS for one resonable and good food. One block to walk or sit in the park , bus routes one block up town or down town. Get a metro card for bus or subway travel. Staff is very helpful as is the house keeping.

Posted by , from Charleston, SC, USA on 1 May 2012

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5 out of 5

Couldn't have made a better choice!

Pros: Close restaurants, Quiet
Cons: No free Internet
We made booked this trip last minute on a whim and absolutely loved it! so close to central park and the furnishes in the rooms are amazing. CLEAN CLEAN CLEAN!

Posted by on 11 Apr. 2012

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5 out of 5

Spacious hotel in Manhattan? Who knew?

Pros: Close restaurants, Quiet
Cons: No free Internet
The Surrey is an amazing boutique hotel on the Upper East Side. Easy access to Central Park and the Lexington Ave. subway make this a great location. The service and room quality make it a great hotel.

Posted by , from Philadelphia, PA, USA on 10 Apr. 2012

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Property Features

The Surrey offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury The Surrey. A free area shuttle within .5 mi is available. Parking is available for a fee. This 5-star New York hotel is smoke free.

  • 1 building
  • 189 guestrooms or units
  • 17 levels
  • Built in 1926
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (12 km / 7.5 mi)
  • Train station: New York Grand Central Terminal Station (3.4 km / 2.1 mi)
  • Metro station: 77 St. Station (Lexington Av.) (0.4 km / 0.3 mi)
  • Property shuttles: Free area shuttle within .5 mi
  • Parking: Valet parking available for a surcharge

Room Amenities

The Surrey offers 189 air-conditioned accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10 AM.

Cafe Boulud - This restaurant specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Bar Pleiades - This cocktail bar specializes in French cuisine and serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 16 years old are not allowed in the health club or fitness facility.

Spa Services

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Minimum age to access spa is 15
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 250 per pet, per stay
  • Maximum 2 per room

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Service animals exempt from fees/restrictions
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40.16 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 29 per person (approximately)
  • Valet parking fee: USD 85 per night
  • Pet fee: USD 250 per pet, per stay
  • Rollaway bed fee: USD 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Surrey
  • Surrey Hotel
  • Surrey Hotel New York
  • Surrey New York
  • Surrey Hotel New York City
  • Surrey New York City
  • Surrey Suite Hotel
  • The Surrey Hotel New York City
  • The Surrey Hotel
  • The Surrey New York
  • The Surrey Hotel New York

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).

Awards & Affiliations

  • The Surrey is listed in the 2017 Condé Nast Traveler Top 100 List and the 2017 Travel + Leisure 500.
  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
url importing https://www.travelocity.ca/New-York-Hotels-The-Surrey.h132-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.