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The Charles Hotel

4.0 star property
4-star boutique inn near Niagara River Gorge

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Photo gallery for The Charles Hotel

Terrace/patio
Daily cooked-to-order breakfast (CAD 35 per person)
Premium Room
Exterior
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Parking included

Explore the area

View in a map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Shaw Festival Theatre
    ‪15 min walk‬
  • Jackson-Triggs Winery
    ‪3 min drive‬
  • Peller Estates Winery
    ‪4 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪59 min drive‬

Room options

View all photos for Premium Room

Premium Room

Premium Room

9.2 out of 10
Wonderful
(25 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(47 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(19 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Niagara-on-the-Lake

Old Town Historic District stay.At this Old Town Historic District inn, you'll be within a 5-minute walk of Niagara River Gorge and Royal George Theatre. Niagara-on-the-Lake Golf Club and Lake Ontario are also within half a mile (1 km).
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What's nearby

  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.5 km
  • Royal George Theatre - 5 min walk - 0.5 km
  • Shaw Festival Theatre - 15 min walk - 1.3 km
  • Jackson-Triggs Winery - 3 min drive - 2.2 km
  • Peller Estates Winery - 4 min drive - 2.9 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪11Th Post On Queen - ‬4 min walk
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪Peller Estates Winery - ‬4 min drive
  • ‪Starbucks - ‬6 min walk
  • ‪The Garrison House - ‬3 min drive

About this property

The Charles Hotel

4-star boutique inn near Niagara River Gorge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

This Victorian Niagara-on-the-Lake inn is smoke free.

  • 12 guestrooms or units
  • 2 levels
  • Built in 1832
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Charles Hotel offers 12 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down comforters. Digital television is provided. Bathrooms include designer toiletries and hair dryers.

This Niagara-on-the-Lake inn provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, French

Similar properties

Breakfast, lunch, dinner served; alfresco dining

The Shaw Club Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,004 reviews
The price is CA $305
CA $358 total
includes taxes & fees
Aug 27 - Aug 28
The Shaw Club Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 55-inch TV with digital channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 316 out of 544 reviews
Rating 8 - Good. 140 out of 544 reviews
Rating 6 - Okay. 55 out of 544 reviews
Rating 4 - Poor. 21 out of 544 reviews
Rating 2 - Terrible. 12 out of 544 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Only issue was hot water never got warm enough.
Stayed 2 nights in May 2025

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Streetview
Flower decoration in front of the hotel
View of the golf course next to the hotel
Stayed 1 night in May 2025

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Both my wife and I had to have cold showers in the morning. Otherwise all was good.
Stayed 1 night in May 2025

2/10 Terrible

michelle

Travelled with partner
Disliked: Amenities, property conditions & facilities
This room is smaller than my closet. The lights are so bright outside the room that even with the blinds closes it’s like full daylight. Walls are paper thin and door is see through. Not worth 300 a night.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lake trout for dinner was excellent. Friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Terry, Windsor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. An old house, but well kept. The Hob Nob restaurant onsite is excellent, with a great little bar to hang out. Convenient easy walk to downtown NoTL and the Shaw Festival Theatre. Will definitely return.
Stayed 2 nights in Apr 2025

10/10 Excellent

David Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you like old quaint, like much of NOTL, you’ll love this 1800’s era converted mansion. Staff is so 5-star helpful and pleasant. Eggs benedict is first rate. Borders onto the oldest golf course in North America, right on the water of L Ontario. Walkable to all main street amenities. Lots to love. Greg, Caledon
Stayed 2 nights in Apr 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay at the Charles Hotel. Every detail was thought through, everything was clean and the staff were kind and respectful. We would definitely come by again, thank you so much!
Stayed 1 night in Apr 2025

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Jonathan

Stayed 2 nights in Apr 2025

8/10 Good

Brian, Kitchener

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice stay, there was a wedding there at the same time so we couldn't enjoy the restaurant but the food smelled fantastic
Stayed 1 night in Apr 2025

4/10 Poor

Frederick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tired and worn out property. Room was lousy.
Stayed 1 night in Dec 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Stay was great. Nice and relaxing. Didmt get to stay at that hotel due to renovation stayed the harbor house. My only complaint is I think when they're doing their breakfast.They should have an attendant watching.There was people touching the food and then not taking it to their plate and tons of coughing going on
Stayed 1 night in Mar 2025

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish breakfast was included or at least tea and coffee available for all guests. Great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
always a pleasure to stay at the Charles. the staff (shout out to Jocelyn especially), the comfort of the bar, the food, the charm of the inn itself.
Stayed 2 nights in Jan 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Love this beautiful inn.
Stayed 1 night in Dec 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Stuart

Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, room comfort
What a hidden gem in an already beautiful town Staff very friendly and genuine our server Anna was amazing
Stayed 2 nights in Dec 2024

8/10 Good

Errigal

Stayed 1 night in Nov 2024

10/10 Excellent

donald s

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant.
Stayed 1 night in Dec 2024

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully refurbished and located in a quiet part of Niagara on the Lake. We enjoyed our stay and would definitely stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Stayed 2 nights in Nov 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This facility is very comfortable and the staff are very accommodating
Stayed 2 nights in Nov 2024