See all properties

The Charles Hotel

4.0 star property
4-star boutique inn near Niagara River Gorge

Choose dates to view prices

Photo gallery for The Charles Hotel

Front of property
Exterior
Reception
Terrace/patio
Breakfast, lunch and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Bar

Explore the area

View in a map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Place, Niagara-on-the-Lake Golf Club
    ‪5 min walk‬
  • Place, Royal George Theatre
    ‪5 min walk‬
  • Place, Shaw Festival Theatre
    ‪18 min walk‬
  • Airport, Toronto, ON (YTZ-Billy Bishop Toronto City)
    ‪94 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(52 reviews)
  • Garden view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(19 reviews)
  • Garden view
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Room

Premium Room

Premium Room

9.4 out of 10
Exceptional
(28 reviews)
  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the area

Niagara-on-the-Lake

Old Town Historic District stay.Within a 10-minute walk of this Old Town Historic District inn, you'll find Royal George Theatre and Niagara-on-the-Lake Golf Club. Niagara River Gorge and Lake Ontario are also within half a mile (1 km).
View more Inns in Niagara-on-the-LakeOpens in a new window

What's nearby

  • Niagara River Gorge - 1 min walk - 0.0 km
  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.5 km
  • Royal George Theatre - 5 min walk - 0.5 km
  • Simcoe Park - 10 min walk - 0.9 km
  • Shaw Festival Theatre - 18 min walk - 1.5 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪The Garrison House - ‬3 min drive
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪Tim Hortons - ‬12 min walk
  • ‪Sandtrap Pub & Grill - ‬15 min walk
  • ‪Starbucks - ‬6 min walk

About this property

The Charles Hotel

4-star boutique inn near Niagara River Gorge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

This Victorian Niagara-on-the-Lake inn is smoke free.

  • 12 guestrooms or units
  • 2 levels
  • Built in 1832
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Charles Hotel offers 12 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down comforters. Digital television is provided.

This Niagara-on-the-Lake inn provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Property entrance
The Shaw Club Hotel
Old Town Historic District
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,002 reviews
The price is CA $295
CA $347 total
includes taxes & fees
Jun 1 - Jun 2
The Shaw Club Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 55-inch TV with digital channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake

Charles Niagara-on-the-Lake

Charles Hotel Niagara-on-the-Lake

The Charles Hotel Inn

The Charles Hotel Niagara-on-the-Lake

The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

How close is The Charles Hotel to the airport?

The Charles Hotel is 20.1 mi (35-min drive) away from the Niagara Falls, NY (IAG-Niagara Falls Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at The Charles Hotel?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at The Charles Hotel on May 31, 2026 start from CA $221, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Charles Hotel have an airport shuttle?

Airport shuttle services are not available at The Charles Hotel.

How close is The Charles Hotel to the beach?

This inn is 11.4 mi (21-min drive) from Lakeside Park Beach.

Does The Charles Hotel offer free breakfast?

Free breakfast isn’t provided at The Charles Hotel, but cooked-to-order breakfast is offered for a fee of CAD 35 for adults and CAD 25 for children. It's available every day from 8:00 AM to 10:30 AM.

Is there a casino at The Charles Hotel?

No, there is no casino at this inn, but Fallsview Casino (24-min drive) and Casino Niagara (24-min drive) are nearby.

What time is check-in at The Charles Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at The Charles Hotel?

This inn offers free self parking.

Does The Charles Hotel have a pool?

The Charles Hotel does not have a pool.

Does The Charles Hotel have a restaurant?

The Charles Hotel is home to HobNob Restaurant, which features international cuisine, golf course views, and al fresco dining.

Does The Charles Hotel have a spa?

There are no spa services available at this inn.

How close is The Charles Hotel to downtown Niagara-on-the-Lake?

The Charles Hotel is 0.3 mi away from Niagara-on-the-Lake.

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 356 out of 599 reviews
Rating 8 - Good. 148 out of 599 reviews
Rating 6 - Okay. 60 out of 599 reviews
Rating 4 - Poor. 22 out of 599 reviews
Rating 2 - Terrible. 13 out of 599 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Renato

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit
Stayed 1 night in Dec 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service
The elegance and the food were top notch.
Stayed 1 night in Dec 2025

10/10 Excellent

Sharon

Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer, Cambridge

Travelled with partner
Liked: Cleanliness, amenities
Lovely hotel, helpful staff
Stayed 1 night in Dec 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities
The team was very welcoming and courteous. Our room was clean and cozy.
Stayed 1 night in Dec 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Keerat

Stayed 1 night in Nov 2025

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, amenities
yes, all the staff were helpful and made our stay and our evening meal outstanding.
Stayed 1 night in Nov 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hot water to room 110 was very slow to arrive, and it would not last for duration of a short shower.
Stayed 2 nights in Oct 2025

8/10 Good

Mark

Stayed 1 night in Oct 2025

8/10 Good

Kimber

Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room
Stayed 1 night in Oct 2025

4/10 Poor

Anja

Travelled with partner
Disliked: Property conditions & facilities
The Hotel is located in a very nice area but the rooms could use some updating. It smells old and the rooms are very small.
Stayed 1 night in Oct 2025

6/10 Okay

Neil

Liked: Cleanliness, staff & service
Hotel is positioned well to be relatively quiet from road noise, but close enough to NOTL shops, cafes, restaurants, etc. Position of my room adjacent to creaky stairs, which didn't lend to the best night sleep. View from window was directly into a skip. Shower barely reached warm water.
Stayed 2 nights in Oct 2025

10/10 Excellent

Beverley, Brampton

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. All rooms different. Bed was excellent. Had a great night in Charles Hotel & I would go back
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Randy, Cayuga

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has an older, colonial style look with plenty of verandas and balconies. But modern where it counted (heating, A/C, internet etc.). Breakfasts were very good, as was the one hotel dinner I had. Cozy hotel bar as well. I'd definitely go back.
Stayed 3 nights in Sep 2025

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
The main attraction for this hotel is its location right down the shopping street.
Stayed 2 nights in Sep 2025

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint was no hot water at the sink. It was too late at night for me to go to the front desk. I was reluctant to use the shower for that reason. Otherwise I like staying there when I go to the Shaw Festival.
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is quaint and charming, a very comfortable and cozy environment with multiple lovely verandas on which to sit and enjoy the surrounding gardens and interior spots to tuck in and enjoy a beautiful meal or a cocktail. Thoroughly enjoyable.
Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older property, well maintained. Nice staff. We enjoyed our stay
Stayed 1 night in Sep 2025