See all properties

The White Pheasant

3.0 star property
Enjoy the free parking at this 3-star Norwich guest house

Choose dates to view prices

Photo gallery for The White Pheasant

Exterior
Classic Double Room, Ensuite, Courtyard View
Restaurant
Lobby
Bathroom
Reviews
8.4

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • HousekeepingHousekeepingHousekeeping
  • Business servicesBusiness servicesBusiness services

Room options

View all photos for Classic Twin Room, Ensuite

Classic Twin Room, Ensuite

Classic Twin Room, Ensuite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Accessible, Ensuite

Twin Room, Accessible, Ensuite

Twin Room, Accessible, Ensuite

  • Sleeps 2
  • 2 Twin Beds

Classic Suite, Ensuite

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Classic Double Room, Ensuite, Courtyard View

Classic Double Room, Ensuite, Courtyard View

Classic Double Room, Ensuite, Courtyard View

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
The Marsham Arms Inn
Parking included
Free WiFi
Restaurant
Breakfast available
4.6 out of 5, Wonderful, (386)
The price is CA $157
per night
CA $189 total
includes taxes & fees
17 May - 18 May
The Marsham Arms Inn

The White Pheasant Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 53 out of 110 reviews" "
Rating 8 - Good. 34 out of 110 reviews" "
Rating 6 - Okay. 14 out of 110 reviews" "
Rating 4 - Poor. 4 out of 110 reviews" "
Rating 2 - Terrible. 5 out of 110 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Helen, Epsom

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Freezing
Our stay was ok, beds comfy and hotel room quiet. However, the hotel was freezing cold throughout. Our room was stone cold and we had to keep the heating on all night. The heated towel rail in the bathroom didnt work and we werent able to get any hot water in the sink. The bathroom light was linked to an extractor fan which was reduculously noisy and stated on for ages after use. We didnt bother with a shower we just wanted to get in the car to warm up. Breakfast was nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Stayed 1 night in Dec 2023

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service
Lovely approach, setting and building. Lovely and clean , bed comfortable . Unfortunately couldn’t comment on the restaurant as not open evening or morning as no chef available, although an offer was given to deliver drinks to the room if required . No heating in the bathroom .
Stayed 1 night in Nov 2023

10/10 Excellent

Nicola

Stayed 1 night in Nov 2023

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience EVER!
Worst place I’ve ever been too. Booked a Family room for 2 adults and 2 children. Reception gentleman started to tell us that we had to pay a laundry charge for the kids bunk bed - £15 for each bed (£30 in total). Then another £15 for the dog (fair enough) but this was not clear either. I went and complained to the lady at the bar and another gentleman turned up who looked like the chef (believe it was the owner). Rude. He tried to argue the charges but I wasn’t having it until he threw a tantrum and flipped the laptop at his employee and said “take it off the bill I can’t be arsed” and stormed off. Tried to claim Premier Inn do the same LOL. We originally intended to have dinner, drinks and breakfast at the Hotel but considering he appears to be the chef I no longer had trust he wouldn’t do something to our food. I was also concerned about my car. Ruined our evening. Reception gentleman told us it was the owners partners birthday also… the music didn’t stop until 2am. Says it all!
Stayed 1 night in Oct 2023

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
The whole property needs a complete overhaul. It is very tired and could be a beautiful hotel with some repairs and modernisation. It is in a lovely setting but the grounds are overgrown and uncared for. A very small staff, and no one on reception on arrival, had to call someone from the kitchen to check in! The meals were adequate but not very high standard, I found a hair in my mushrooms. I think the 3 star rating needs investigation, it really is not worth 1star!!
Stayed 1 night in Oct 2023

4/10 Poor

Rod

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Obviously a huge refurbishing project
The first impression was so disappointing. The reception was unoccupied gloomy and dark,and m we had to roam hotel to find somebody through lenghty soulless meandering corridors. We reached our allocated room, strong odour of bleach , it was clean and modernised Needed a drink, visited the bar , little or no atmosphere, the 2 girls serving were really nice, but there was an uneasy atmosphere. Understand its a huge project in progress , but felt really uncomfortsble. Fortunately our orginal choice called out of the blue with a cancellation, so as we had fully paid up in advance we therefore cancelled our booking moved out and had paid for a room we didnt use
Stayed 1 night in Oct 2023