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Recent Oak Lawn hotel reviews by fellow wanderers
HYATT house Dallas/Uptown
4 out of 5
Posted 3 hours ago
Travelocity Verified Review
"This was my second stay at the Hyatt Place Dallas/Uptown, and overall, the location continues to be one of the biggest reasons I would choose this hotel. If you’re attending an event at the American Airlines Center, the location is extremely convenient. The hotel itself was clean and well kept, and the pool was perfect for my niece and nephew to enjoy during the heat of the day. Unfortunately, there seemed to be a significant communication issue between the front desk and housekeeping during our stay. Our reservation was for four guests—two adults and two children—but there were not enough towels in the room. After one person in our party actually had to use a hand towel to dry off, I called the front desk the following day and asked for additional towels and/or a room refresh. That request never happened. I eventually had to find housekeeping myself to get clean towels and have our trash removed. More concerning was that while we were away at an event, a hotel staff member entered our room and left a baby crib that we had never requested. When I called the front desk, I was told it had been delivered to the wrong room and was asked to place it in the hallway, which we did. Then, at almost midnight, someone was knocking on our door looking for the crib. Having someone knocking that late at night was frustrating and disruptive, especially with children in the room. The night before, we also had someone attempt to enter our room because they were apparently at the wrong room."
A verified traveller stayed at HYATT house Dallas/Uptown
