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The breakfast was delicious! They provided an English instruction sheet on how to operate the air conditioner which was very good. The other Toyoko Inn’s I stayed at did not provide this helpful information.

Outstanding staff, service, and amenities. A little far from major cities but only a few blocks from the train station, if you're comfortable using the train.

NO TATTOOS, ok I had to lead with that. This hotel has a traditional Japanese Onsen (hot spring spa). Participants enter nude, and must NOT have any tattoos. This is not advertised well, and we didn't know about it until we arrived. Well; my other half has a tat on his back and was so heartbroken that he was not allowed in the Onsen (the singular reason we stayed at this hotel). So anyway, just know this. There are other Onsen hotels that allow tattoos, so do your due diligence before you sign up. Now, that the tattoo thing is out of the way. We really enjoyed the area and many of the other amenities of the hotel. The staff were all amazing!

Amazing experience with amazing services. The staffs were professional and kind. They did an excellent job in explaining everything. We don't speak Japanese at all so explanations in English was much needed. They were very kind, knowledgeable and helpful. The dinner and breakfast were outstanding. Dinner and breakfast presentation and taste are unique and fresh. We enjoyed the sake and plum wine selection at Airu as well. Highly recommend the private onsen for those who wants a little more privacy or have tattoos. Since tattoos are not allowed in public onsen, I was glad that we were still able to have the onsen experience in our room. Rooms were spacious and clean. There was a small stain on the tatami but it didn't bother us too much. Overall, exceptional experience and accommodation. We hope to come back again in the future when it's not unbareably hot out.

Wonderful, clean. No tattoos allowed in the open bath, but that is to be expected.

A traditional Japanese experience that is worth having. The staff is friendly and will teach you how to wear the yukata. The kaiseki dinner and breakfast are unique. The public onsen is relaxing and was not crowded at all during our stay. Transportation is very convenient—there is a bus stop right in front of the hotel...makes your traveling easy. It is very worthwhile to make a trip to Hakone and experience a ryokan.