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ACO Vacation Homes

Catégorie d’hébergement : 2
Hôtel près de Complexe de loisirs Walt Disney World® Resort à Kissimmee

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Galerie de photos de l’hébergement ACO Vacation Homes

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Un hall d’entrée spacieux avec un plafond haut, des poutres en bois et un espace salon central agrémenté de canapés et d’une table basse.

Avis

6,6 sur 10 – 

Commodités populaires

  • Stationnement compris
  • Wi-Fi gratuit
  • Salle d’entraînement
  • Buanderie

Explorez la région

Afficher sur la carte
Various Addresses, Kissimmee, FL, 34746
  • Place, Mini-golf Bonanza Golf & Gifts
    ‪14 min à pied‬
  • Place, Mighty Jungle Golf
    ‪20 min à pied‬
  • Place, Parc à thème Disney's Animal Kingdom®
    ‪8 min en voiture‬
  • Airport, Orlando, Floride (MCO-Aéroport international d'Orlando)
    ‪30 min en voiture‬

Options de chambre

Afficher toutes les photos pour ce type de chambre : Maison en rangée, 4 chambres, piscine privée

Maison en rangée, 4 chambres, piscine privée | Terrasse/patio

Maison en rangée, 4 chambres, piscine privée

  • 9 personnes
  • 1 très grand lit, 2 grands lits et 1 lit superposé (jumeau)

Afficher toutes les photos pour ce type de chambre : ACO Family - 4 Bd with pool and Grill (1716)

ACO Family - 4 Bd with pool and Grill (1716) | Terrasse/patio

ACO Family - 4 Bd with pool and Grill (1716)

  • 12 personnes
  • 2 très grands lits, 1 lit double et 5 lits jumeaux

Afficher toutes les photos pour ce type de chambre : Maison en rangée, Plusieurs lits

Maison en rangée, Plusieurs lits | Piscine intérieure

Maison en rangée, Plusieurs lits

  • 8 personnes
  • 1 très grand lit, 2 grands lits, 1 lit double et 1 lit jumeau

Afficher toutes les photos pour ce type de chambre : ACO Family 4 Bd with private pool and Grill 1725

Fer et planche à repasser, lit de bébé (supplément)

ACO Family 4 Bd with private pool and Grill 1725

  • 10 personnes
  • 1 très grand lit, 2 grands lits, 1 lit double et 1 canapé-lit (double)

Afficher toutes les photos pour ce type de chambre : ACO PREMIUM - 6 Bd with private Pool and Spa (No Club House Access) (1734)

Une chambre à coucher comprenant un lit, deux tables de chevet, une commode et des éléments de décoration murale.

ACO PREMIUM - 6 Bd with private Pool and Spa (No Club House Access) (1734)

  • 12 personnes
  • 3 très grands lits, 2 grands lits et 2 lits jumeaux

Afficher toutes les photos pour ce type de chambre : Maison Prestige, plusieurs chambres

Maison Prestige, plusieurs chambres | Fer et planche à repasser, lit de bébé (supplément)

Maison Prestige, plusieurs chambres

  • 16 personnes
  • 3 très grands lits, 1 grand lit et 4 lits doubles

Afficher toutes les photos pour ce type de chambre : Maison Prestige, plusieurs chambres

Maison Prestige, plusieurs chambres | Fer et planche à repasser, lit de bébé (supplément)

Maison Prestige, plusieurs chambres

  • 18 personnes
  • 6 très grands lits, 1 grand lit et 2 lits jumeaux

Afficher toutes les photos pour ce type de chambre : Maison, 6 chambres

Maison, 6 chambres | Fer et planche à repasser, lit de bébé (supplément)

Maison, 6 chambres

  • 309 m²
  • 14 personnes
  • 3 très grands lits, 1 grand lit, 2 lits jumeaux et 2 lits doubles

Afficher toutes les photos pour ce type de chambre : Chambre

Chambre | Cuisine privée | Surface de cuisson, lave-vaisselle, vaisselle et ustensiles

Chambre

  • 20 personnes
  • 5 très grands lits, 1 grand lit, 2 lits jumeaux et 2 lits doubles

Afficher toutes les photos pour ce type de chambre : Maison, 6 chambres

Maison, 6 chambres | Piscine extérieure

Maison, 6 chambres

  • 12 personnes
  • 2 très grands lits, 3 grands lits et 2 lits jumeaux

Afficher toutes les photos pour ce type de chambre : ACO FAMILY - 4 Bd with Pool and Grill (1755)

ACO FAMILY - 4 Bd with Pool and Grill (1755) | Terrasse/patio

ACO FAMILY - 4 Bd with Pool and Grill (1755)

  • 10 personnes
  • 2 très grands lits, 1 lit superposé (grand jumeau), 2 lits jumeaux et 1 canapé-lit (jumeau)

Afficher toutes les photos pour ce type de chambre : Maison (ACO PREMIUM 8Bd with Private Pool,Spa)

Maison (ACO PREMIUM 8Bd with Private Pool,Spa) | Terrasse/patio

Maison (ACO PREMIUM 8Bd with Private Pool,Spa)

  • 18 personnes
  • 4 très grands lits, 3 lits doubles et 4 lits jumeaux

Afficher toutes les photos pour ce type de chambre : Maison, 4 chambres, accès à la piscine

Maison, 4 chambres, accès à la piscine | Terrasse/patio

Maison, 4 chambres, accès à la piscine

  • 8 personnes
  • 1 très grand lit, 2 grands lits et 2 lits jumeaux

Afficher toutes les photos pour ce type de chambre : Maison Prestige, plusieurs chambres, piscine privée

Maison Prestige, plusieurs chambres, piscine privée | Aire de pique-nique/barbecue

Maison Prestige, plusieurs chambres, piscine privée

  • 18 personnes
  • 5 très grands lits, 2 lits doubles et 4 lits jumeaux

Afficher toutes les photos pour ce type de chambre : Maison Standard, plusieurs chambres

Maison Standard, plusieurs chambres | Piscine extérieure

Maison Standard, plusieurs chambres

  • 16 personnes
  • 4 très grands lits, 2 grands lits et 4 lits jumeaux

Afficher toutes les photos pour ce type de chambre : Chambre quadruple

Chambre quadruple | Piscine extérieure

Chambre quadruple

  • 13 personnes
  • 3 très grands lits, 3 lits doubles et 1 lit jumeau

D’autres options intéressantes

Publicité
Vue aérienne d’un complexe hôtelier doté de plusieurs piscines, d’un parcours de golf et d’un aménagement paysager luxuriant.

Omni Orlando Resort at ChampionsGate

Champions Gate
  • Piscine
  • Baignoire à remous
  • Spa
  • Animaux de compagnie acceptés
9.2 sur 10, Merveilleux, 1 002 avis
Le prix est de 236 $ CA
347 $ CA au total
(taxes et frais compris)
Du 24 oct. au 25 oct.
Omni Orlando Resort at ChampionsGate

À propos du quartier

Kissimmee

Dans une zone commerciale.Complexe de loisirs Walt Disney World® Resort et Parc à thème Disney's Animal Kingdom® se trouvent à moins de 5 km de hôtel à Kissimmee. Island H2O Live! et Mystic Dunes Golf Club se trouvent également à moins de 5 km.

À proximité

  • Mini-golf Bonanza Golf & Gifts - 14 min à pied - 1.2 km
  • Mighty Jungle Golf - 20 min à pied - 1.7 km
  • Parc à thème Disney's Animal Kingdom® - 8 min en voiture - 4.2 km
  • Disney Springs® - 10 min en voiture - 13.6 km
  • Parc Magic Kingdom® - 12 min en voiture - 14.3 km

Transport

  • Gare d'Orlando : à 25 min en voiture
  • Kissimmee, Floride (ISM-Kissimmee Gateway) : à 24 min en voiture

Restaurants

  • ‪McDonald's - ‬8 min à pied
  • ‪Starbucks - ‬3 min à pied
  • ‪Taco Bell - ‬19 min à pied
  • ‪El Cafetal Bakery & Restaurant - ‬3 min à pied
  • ‪Del Taco - ‬5 min à pied

À propos de cet hébergement

ACO Vacation Homes

Hôtel près de Complexe de loisirs Walt Disney World® Resort à Kissimmee
ACO Vacation Homes offers its guests a fitness center, tour/ticket assistance, and concierge services. Public spaces have free WiFi. Free self parking is available.

This Kissimmee hotel is smoke free.

  • 5 guestrooms or units
  • Childcare (surcharge)
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • No smoking on site
ACO Vacation Homes propose 5 chambres dotées de : fer et planche à repasser. Les chambres comprennent : coin cuisine distinct. Cet hôtel à Kissimmee offre gratuitement un accès à Internet sans fil. Lits de bébé (supplément) également disponible.

Hébergements similaires

Un hall d’entrée spacieux, agrémenté d’un magnifique lustre, de mobilier contemporain et offrant une vue sur l’espace extérieur.
Kompose Boutique Resort at Theme Parks
Kissimmee
  • Piscine
  • Baignoire à remous
  • Déjeuner compris
  • Spa
4.7 sur 5, Exceptionnel, 5 838 avis
Le prix est de 62 $ CA
133 $ CA au total
(taxes et frais compris)
Du 29 sept. au 30 sept.
Kompose Boutique Resort at Theme Parks

Commodités de l’hébergement

Pour les familles

  • Buanderie
  • Lit de bébé (supplément)
  • Salle à manger séparée dans la chambre
  • Salle de séjour
  • Service de garde d’enfants (supplément)

Internet

  • Disponible dans toutes les chambres : Wi-Fi gratuit
  • Disponible dans certaines aires communes : Wi-Fi gratuit

Stationnement et transport

  • Stationnement libre-service gratuit sur place
  • Nombre limité de places de stationnement libre-service sur place
  • Stationnement accessible en fauteuil roulant disponible

Activités

  • Salle d’entraînement

Accessibilité

  • Si vous avez des besoins particuliers en matière d’accessibilité, veuillez communiquer avec l’hébergement à l’aide des renseignements contenus dans la confirmation reçue après la réservation.
  • Chemin de circulation accessible en fauteuil roulant
  • Stationnement accessible en fauteuil roulant

Commodités de la chambre

Divertissement

  • Téléviseur

Chambre

  • Lit de bébé (supplément)

Repas et boissons

  • Batterie de cuisine, vaisselle et couverts
  • Lave-vaisselle
  • Salle à manger séparée
  • Surface de cuisson

Autres

  • Coin salon distinct
  • Fer et planche à repasser
  • Salle de séjour

Politiques

Arrivée

Arrivée de 16 h à 11 h
Âge minimal pour l’enregistrement : 21 ans

Départ

L’heure limite de départ est 11 h.

Instructions spéciales pour l’enregistrement

Cet hébergement ne dispose d’aucune réception.
Les clients recevront un courriel avant leur arrivée contenant les instructions relatives à l’arrivée et le code d'accès.
Pour toute question, veuillez communiquer avec l’hébergement en utilisant les informations figurant sur la confirmation de réservation.
Les renseignements fournis par l’hébergement peuvent être traduits au moyen d’outils de traduction automatique.

Méthodes d’accès

Code d'accès

Animaux de compagnie

  • Les animaux ne sont pas acceptés.

Enfants et lits supplémentaires

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 100.0 per stay.

Types de paiement

American ExpressDiscoverMasterCardVisa

Renseignements importants

Frais

Les clients devront payer les frais suivants à l’établissement :

  • Les frais de nettoyage varient selon l’unité et la durée du séjour.

Nous avons indiqué tous les frais dont l’hébergement nous a fait part.

Extras en option

Les frais et les dépôts indiqués ci-dessous seront facturés au moment de l’octroi du service, de l’arrivée ou du départ.

  • Berceau (lit de bébé) : 100.0 USD par séjour

Cette liste n’est peut-être pas complète. Les montants des frais et des dépôts peuvent changer et pourraient ne pas comprendre les taxes.

À savoir

Des frais par personne supplémentaire peuvent s’appliquer et varient selon les politiques de l’hébergement.
Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée.
Les demandes spéciales sont sujettes à la disponibilité au moment de l’enregistrement et peuvent entraîner des frais supplémentaires. Les demandes spéciales ne peuvent pas être garanties.
Cet hébergement accepte les cartes de crédit.
Les clients supplémentaires peuvent faire l'objet de suppléments, conformément à la politique de l'établissement.
Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée.
Les demandes spéciales dépendent de la disponibilité au moment de l’enregistrement. Elle ne peuvent être garanties et peuvent occasionner des frais supplémentaires.
    Cet hébergement est géré par un(e) hôte professionnel(le). L’offre d’hébergement est associée à des fins commerciales, professionnelles ou d’entreprise. Cet établissement accepte la carte Visa, la carte Mastercard, la carte American Express et la carte Discover.

Hébergement également appelé

ACO Vacation Homes House Kissimmee
ACO Vacation Homes Kissimmee
ACO Vacation Homes
ACO Vacation Homes Hotel
ACO Vacation Homes Kissimmee
ACO Vacation Homes Hotel Kissimmee

Foire aux questions

How close is ACO Vacation Homes to the airport?

ACO Vacation Homes is 11.3 mi (24-min drive) away from the Kissimmee, FL (ISM-Kissimmee Gateway) airport, the closest popular airport to the property.

Does ACO Vacation Homes have an airport shuttle?

Airport shuttle services are not available at ACO Vacation Homes.

How close is ACO Vacation Homes to the beach?

This hotel is 7.2 mi (13-min drive) from Beachcomber Beach.

Does ACO Vacation Homes offer free breakfast?

ACO Vacation Homes does not offer free breakfast.

Is there a casino at ACO Vacation Homes?

No, there is no casino at this hotel.

What time is check-in at ACO Vacation Homes?

Check-in start time: 4 PM; Check-in end time: 11 AM.

Is there free parking at ACO Vacation Homes?

This hotel offers free self parking.

Does ACO Vacation Homes have a pool?

ACO Vacation Homes does not have a pool.

Does ACO Vacation Homes have a spa?

There are no spa services available at this hotel.

How close is ACO Vacation Homes to downtown Kissimmee?

ACO Vacation Homes is 11.3 mi away from Kissimmee.

Avis pour ACO Vacation Homes

Avis

6,6
Note de 10 – Excellent, d’après 37 avis sur 104.
Note de 8 – Bien, d’après 19 avis sur 104.
Note de 6 – Acceptable, d’après 10 avis sur 104.
Note de 4 – Médiocre, d’après 12 avis sur 104.
Note de 2 – Terrible, d’après 26 avis sur 104.

7,4/10

Propreté

6,6/10

Service et personnel

8,0/10

Commodités

7,2/10

État et installations de l’hébergement

Avis

Avis vérifié

8/10 – Bien

mc92

Points forts : Service et personnel, confort de la chambre

location de maison Clermont

Nous avons loué ce bien pour 3 jours, mon mari et moi. Nous avons été agréablement surpris par la propreté du lieux et la décoration soignée Vraiment très agréable pour un séjour La présence de machine à laver est très appréciable, le seul bémol vient du mobilier extérieur vraiment très sale et inexploitable
Avis vérifié

2/10 – Terrible

Simmone

Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Service et personnel

House and Community was amazing but.......

When we arrived the house was amazing. We had a large group of people and the house was definitely big enough. There was a couple of things that I took pictures of and sent to the office so we would not be charged. No other problems occurred the entire stay except not having enough towels so they brought us some. Now after we got back home thats when problems started. They charged our credit card almost $300. When I called the first time the Lady on the phone acted like she had no idea what I was talking about. Then I called back probably 5 more times to be told we had stained the towels and used the the grill that we didn't even touch the entire stay. They sent me pictures of things like a blanket that just needed to be washed and towels with no visable stains and couple other picture that I couldn't figure out. Along with the pictures of the item was a picture of someone's I don't knows credit card front and back. When I questioned them about it they blew it off. I have stayed with multiple rental companies and never had as issue as I always go threw a house when I leave to make sure nothing is damaged or it would have been reported. We are going to Florida again and making sure not to book with this company I have told countless friends that go every year sometime multiple times a year not to book with this company. DO NOT BOOK WITH THIS COMPANY.
Séjour de 6 nuits en avril 2017
Avis vérifié

8/10 – Bien

Linda

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.

Pretty gated community

The townhouse was affordably price. It was in a gated community which we really liked. It slept 8 people very comfortably, but there was a table and counter area for only 6 people to eat. The kitchen was small, but it did have a small washer & dryer which we liked. We knew to bring detergent, paper towels, bathroom tissue, paper plates as the townhouse only provides starter supplies. The grocery stores and restaurants were not far away. Overall we were very satisfied with this townhouse and I would definitely recommend it to others. The only problem was getting the "check in" code before our arrival. ACO wouldn't give it until 24hrs. before check in time. They only email it and they won't text it or tell you the code by phone. Since we were stopping at other sightseeing areas, I was not at home to receive it. I had trouble opening my email by phone and I called ACO several times. We finally got it by email and everything was fine.
Séjour de 5 nuits en avril 2018
Avis vérifié

8/10 – Bien

Rodney

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

Good stay

Good accommodations with great location to Disney parks. House was in good shape and met our needs well.
Séjour de 5 nuits en janvier 2018
Avis vérifié

2/10 – Terrible

Robyn

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

Every wall filthy! Mold every corner each bathroom

After check in got email asking if everything was good to go. I replied accordingly with pictures! They asked to resubmit and that they would tell maintenance. If they passed on the word nothing was fixed. Or cleaned even tho I prepaid for cleaning. It was gross. They still haven't responded to me after I submitted pics.
Séjour de 2 nuits en décembre 2017
Avis vérifié

2/10 – Terrible

Sawanda

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

Run Do Not Rent

Dirty walls/Carpet, Roaches was Everywhere. Turned on the stove to cook and that was the worst thing we could have done because roaches came from under and from the back of the stove. Pest control came and put white poison down and traps so we had to stay with this stuff everywhere. Washer would not spin out so we had to hand ring out clothing. Garage door was broke, We Had To physically open and close the door. Tubs would not drain out. Master tub could not use because water was leaking from faucet area. Granted the home is nice but the owner or management needs to step it up and take care of the home a little better. I would not recommend this home to be rented by anyone until they have the insects and roaches and other things repaired in the home. If I could add all the photos and videos I would but it only allow 6 Pic. I did walk through of home upon arrival. I also emailed ACO vacation homes twice to talk to mansion property directly but have not gotten a response. So beware of 164 Yellow Snapdragon Drive Davenport Fl...... I have pics of the white stuff we had to live with for the time there as well as the traps that was placed everywhere in the home.
Séjour de 3 nuits en décembre 2017
Avis vérifié

4/10 – Médiocre

Jane

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.

Unpleasant stay

The light fixtures were broken, stains on the wall, leaky toilet, and broken sink just to name a few things. The 4 bedroom Venetian Bay Villages location needs to be updated.
Séjour de 2 nuits en décembre 2017
Avis vérifié

10/10 – Excellent

shiawana

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

Nice

Wonderful place for you and the family. The bedrooms are big. The bathroom are nice & area is nice as well. We all are happy . Thank again.
Séjour de 2 nuits en décembre 2017
Avis vérifié

10/10 – Excellent

Taran

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

Orlando relaxation

Wonderful, comfortable, roomy, quite, and beautiful. Those are all the things my vacation was. I can't wait for my family and I to reserve another vacation there.
Séjour de 2 nuits en octobre 2017
Avis vérifié

10/10 – Excellent

Shawn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

This was a GREAT condo rental close to parks!

We stayed at the condo because we were taking our grandchildren to the Disney parks. They loved the house we rented and the private pool. The house had everything that we needed. It was clean and well maintained. The location was close to the parks so it was easy to get there every morning, and much more affordable than a hotel on property.
Séjour de 4 nuits en novembre 2017
Avis vérifié

4/10 – Médiocre

Endia

Points forts : Confort de la chambre
Points faibles : Service et personnel

Surprise surprise!!

The house itself was beautiful, very comfortable and there was more than enough space for my family and I. I booked this house from Expedia which I regret because once I paid I then reached out to the actual company who let me know of all the other associated fees when Expedia has me under the impression that I had already paid them all...so surprise! Here’s a $200 cleaning fee!! Also, the home is advertised with the pool and spa, however, AFTER I paid I found out about the $30/day charge just to heat the spa! FYI...if someone rents a home with a hot tub, OF COURSE we plan to use it!! I paid a total of OVER $700 for 2 days and you mean to tell me the use of the hot tub is not included? Ridiculous! And even once we decided to just bite the bullet and pay I was told they needed 24 hours notice so I didn’t even have time to have that arrangement made! The pool was also ridiculously cold so even if we could over the hot tub situation, the pool was STILL unbareable! Inside of the house was its own ball game, let’s start with the grease stains on the sheets, with fees that high for cleaning I was very disappointed to see that! The TV in the main room had no cable connection so the whole weekend there was never a point that we could watch tv together in the main room we all had to pile up in a bed room or separate. Last but certainly not least, the hot water heater sucks!!! To take a hot shower run the water an hour In advance we got one shower the whole weekend. Never again!
Séjour de 2 nuits en novembre 2017
Avis vérifié

10/10 – Excellent

Carlos Eduardo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

Avaliação de estadia

Nossa estadia na casa que alugamos foi muito boa, só um detalhe que atrapalhou um pouco foi a distância que o condominio está localizado, pois só ficamos sabendo a localização depois de fechar a negociação. Mas o condomínio e as acomodações não deixaram a desejar, nos deram uma casa com um quarto a mais o que foi muito bom e mais confortável na divisão com os membros da família. Tinha eletrodomésticos e equipamentos na cozinha o que facilitou bastante. O contrato de locação é bem rígido e com bastante regras o que deixa a gente um pouco inseguro e com medo, mas deu tudo certo.
Séjour de 16 nuits en octobre 2017
Avis vérifié

4/10 – Médiocre

Vee

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

Nice prison and excessive fees

I would never rent a vacation property from ACO Vacation Homes again. I wish the potential renter would be advise of the additional fees prior to booking. Expedia mentions there would be additional fees in the fine print but all of them. For example the cleaning was an additional $179 on top of the rental fee. You have to pay for pool and the jacuzzi to be heated, $90 for 3 days. The water was freezing cold, non of my family including myself could bear to risk it. $100 for excessive trash (more than one garage can full.) Mind you the trash can is a bench can not an average size 30 gallon can, which is responsible for 11 people. There is no cell service in the house, you have to drive about 2-5 miles to receive service. You can use the grill, but if you do not clean it properly, it would be an additional $60. To be honest because of all of the stipulation, you feel as if your in an expensive prison. Would never make this mistake again.
Séjour de 2 nuits en novembre 2017
Avis vérifié

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

Wonderful experience

The townhome was beautiful. Very clean and inviting. The customer services reps were very helpful and friendly. I will definitely book again. I was very satisfied.
Séjour de 2 nuits en octobre 2017
Avis vérifié

2/10 – Terrible

Ken

Points faibles : Service et personnel

Deceitful at best

Horrible experience with this company. I would never book with them again. I wouldn't recommend them to anyone. If you haven't booked them yet I would move on to something else asap. If you've already booked with them get ready for the run around. AWFUL EXPERIENCE!!!!
Séjour de 2 nuits en septembre 2017
Avis vérifié

2/10 – Terrible

ivonne

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

Horrible customer service

My experience was horrible. I get there on Friday night and the first thing I find is that they did not add my name to the list at the gate. So I was at the gate for more than 30 minutes tire from a 5 hour drive , then I get to the house. No air conditioner, I called them Saturday they sent someone, went to universal and when I come back tire like craze at 4 am. STILL NO AIR CONDITIONING” they did not care at all. They were knocking at my door to clean the house at 10:50am. Did not care one bit about my complaint. Nothing. Bad bad customer service. Will not come back!
Séjour de 2 nuits en octobre 2017
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6/10 – Acceptable

LandoPBM

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

Very nice place but beware of the extra fee

After booking this place I was contacted by the rental company (ACO) and although it stated 'no additional fees' on the expedia site, I had to pay a USD170 cleaning fee (for 3 nights stay). Although I felt that this was outrageous, I continued because the booking was 'non-refundable' through the expedia site and didn't want to ruin my vacation and risk loosing that money. Be aware that you will need to sign documentation and submit this per email as well as a copy of your identification and also a picture of your credit card (!!!). The townhouse at Venetian Bay Villages was not easy to locate, it took us a while and the security guard was no help. First we were fiddling at someone else's door, luckily this turned out well ;-) Would be great if ACO includes a map in the documentation. Once we located the correct townhouse, we were amazed by the cleanliness of the facility and all the available equipment and it became evident to me why the cleaning fee was that high. In all these years my wife said she never had a (vacation) kitchen with so much cooking utensils. Everything in the house worked perfect, the master bed is so sweet and the neighborhood is quiet and the area is nice and convenient. I just think it is NOT fair to NOT include ALL associated costs/fees in the listings on the advertising websites and even more in combination with non-refundable bookings. But you get what you pay for, and that is a LOT of goodness In short, i would definitely stay there again ;-)
Séjour de 2 nuits en septembre 2017
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10/10 – Excellent

Roberto

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

An excellent home away from home.

Very comfortable home. Fully equipped. Nice, clean and well maintained.
Séjour de 2 nuits en septembre 2017
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6/10 – Acceptable

shanice

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.

Everything was good

The shower didn't work we only could take baths other then that it was oretty good
Séjour de 2 nuits en septembre 2017
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6/10 – Acceptable

Annette

Points forts : Propreté, confort de la chambre
Points faibles : Service et personnel, état et installations de l’hébergement

Nice location, quiet and away from all the traffic

Home was very nice and clean, but still had equipment from renovations in the cupboards like paint etc. One of the bathroom sinks did not work, no running water, outlets didn't work and light bulb in one of the bedrooms for main light was missing. Called and emailed customer service, but unfortunately nobody stopped by in the 6 days we stayed there to address it. Downstairs bedroom did not have lamp shades on lights, mattress was lumpy. Kitchen had less than bare minimum for dishes, did not have coffee maker. All in all the area was very nice and the club house was fabulous, lots to do for children of all ages and staff there was extremely friendly. Club house requires key card which the management company failed to provide also.
Séjour de 6 nuits en août 2017
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2/10 – Terrible

Jose

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

This place sucks

Horrible place to rent ACO VACATION HOMES SUCKED they have a $170 cleaning fee which was ridiculous for that amount you expect the place to be spotless but it wasn't it was dirty and old sheets on the bed I will never rent from them again and hotel.com should be a shame of this cus they allow this to happen especially the hiding fees and then u stuck with it cus there is no refund so pls don't rent here they SUCK !
Séjour de 2 nuits en août 2017
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6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Points faibles : Service et personnel

aco company customer service very poor

The garage door is broken with a big gap at the bottom where it won't close which is big enough for an adult to access the inside-made us feel very uneasy The master suite bed is very uncomfortable. Decor is a bit tired but it was clean and had the right amenities
Séjour de 13 nuits en août 2017
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8/10 – Bien

Marcela

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Points faibles : Propreté
The house was enormous,but more than 30 minutes from the Parks.I checked in at night,so my first encounter was with cockroaches,the tiny ones in the kitchen.No pool towels and no enough regular towels.
Séjour de 3 nuits en août 2017
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2/10 – Terrible

Jay

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.

Sketchy neighborhood with a nice addition

The people at ACO were reeeaallyyy hard to work with. They promised a property in Kissimmee but placed us in Davenport, which was 35 mins to the parks compared to 25 mins in Kissimmee, but a good 45+ mins from the rest of our family and friends who were in Kissimmee. So for the entire time we were there, which was only 4 days, we would have to drive 45 mins to spend the day with our friends or 35 mins to the parks. Needless to say, we didn't spend enough time with our friends. The house was normal, like any Florida style vacation home. But it was infested with roaches. From tiny ones to big ones. We would be in the kitchen having a meal and would see one crawling in the stove, another on the wall, and another in the counter top. There was only 2 towels in each bathroom, regardless if the bedroom had 2 queen beds to accomodate 4 people. We were a group of 13 and had to go buy towels when we arrived. No pool towels available, which meant we had to use the same towels to bathe and in the pool area. Only one roll of paper towel available for 13 people to use, and only one roll of tissue paper per bathroom. Only one trash can bag per can, which meant we had to buy extras to remove any and all trash from inside the house in an attempt to keep the roaches from coming. Bottom line is, I DO NOT reccomend this company to anyone.
Séjour de 3 nuits en août 2017
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4/10 – Médiocre

Manuel

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.

not deserving

This was a run down unit, not reflective of pictures or hotels.com quality. Ruined the vacation experience. Never again. Stained towels, dirty floors and stained lamp shades. Creaky beds, scuffed Walls. I can go on and on.
Séjour de 5 nuits en août 2017