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"Rooms felt damp and humid. Our check in attendant was rude and didn’t go over details of WiFi password, check out times, where the pool was or offer t ... " More

By a verified traveller on Wed 10 Mar 2021

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Hotel Description

Family-friendly 3.5-star hotel near Disney Springs®

In Lake Buena Vista

You'll find Disney Springs® and Disney's Lake Buena Vista Golf Course within 2 miles (3 km) of this hotel. Also, Orlando Vineland Premium Outlets is within 3 miles (5 km) and Disney's Hollywood Studios® is within 6 miles (10 km).

2 outdoor tennis courts

This smoke-free hotel features 2 outdoor tennis courts, an outdoor pool, and a restaurant. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 229 guestrooms also offer MP3 docks and LCD TVs with cable channels. Other amenities include dining areas, WiFi, and wired Internet.

Suite, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
C$172* Per night/room 27 Jun. - 28 Jun.

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom (with Sofa)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

DoubleTree Suites by Hilton Orlando - Disney Springs® Area ratings based on 17 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree Suites by Hilton Orlando - Disney Springs® Area

Everyone (10) Couples (1) Family (2)
3 out of 5
Rooms felt damp and humid. Our check in attendant was rude and didn’t go over details of WiFi password, check out times, where the pool was or offer the famous doubletree cookie.

Posted by on 10 Mar. 2021

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Comment from Hotel Management

14 Mar. 2021 by Mohammed M

Thank you for staying with us and taking the time to share your feedback! We are sorry to hear you were not satisfied with your room and truly apologize for the poor check in experience. We will address the issue with our Front Desk team to make sure it won't happen again. Thank you again for your review and we hope you will give us another chance.

4 out of 5
Nice rooms, great pool. Convenient location. Down side was paying for parking and limited phone support (in person customer service was great).

Posted by on 23 Feb. 2021

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Comment from Hotel Management

2 Mar. 2021 by Renee

Thank you for staying with us and your feedback. We hope to see you again soon.

5 out of 5
Due to Covid, many services were not available. I loved the room however, very comfortable and will come back again.

Posted by on 26 Dec. 2020

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Comment from Hotel Management

2 Jan. 2021 by Renee G

Thank you for choosing the DoubleTree Suites by Hilton Orlando - Disney Springs Area. We pride ourselves on excellent guest service and strive to Create A Rewarding Experience for all of our guests during every interaction. I am so delighted to see your recent stay with us exceeded your expectations, and will be sharing your survey and your feedback with our management and team so they can see where we shine and where we need to improve in the future.

5 out of 5
staff was very friendly, and accommodating. Broken loose pavers around the pool area- dangerous for kids

Posted by on 26 Sep. 2019

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Comment from Hotel Management

27 Sep. 2019 by Carlos Cruz

Thank you so much for that wonderful feedback! Safe travels!

3 out of 5
Hotel is over used and with old furniture and the suite had a bad smell. The amenities in room are just 2 small bottles of water for 5 persons

Posted by on 24 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by Krystal VanBuren, Night Manager

Thank you for choosing the DoubleTree Suites by Hilton Orlando - Disney Springs Area. I am sorry to see your recent stay did not meet your expectations, and will most definitely pass on your feedback to our Chief Engineer and Executive Housekeeper so necessary improvements can be made.

5 out of 5
Check in was fast and good customer service. Convenient to local attractions.

Posted by on 3 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by Krystal VanBuren, Night Manager

Thank you for staying with us at DoubleTree Suites by Hilton Orlando - Disney Springs Area! I am delighted to see your recent stay was a great one and can't wait to see you again in the future!

2 out of 5
Main issue was not getting Hilton Honors Points. I was not aware of a policy change precluding points for travelocity bookings.

Posted by on 21 May 2019

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Comment from Hotel Management

24 May 2019 by Krystal VanBuren, Night Manager

Thank you for staying with us at the DoubleTree Suites by Hilton Orlando - Disney Springs Area! I'm sorry Hilton does not allow guests booking via third party to receive Hilton Honors points, but we hope this does not stop you from visiting us again in the future!

3 out of 5

Posted by on 18 Feb. 2019

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Comment from Hotel Management

2 Apr. 2019 by Laetitia

Thank you for staying with us. Sorry we missed the chance to meet or exceed your expectations.

5 out of 5
Great room at a great price!!! We loved the location (walking distance to Disney Springs). The suite gives you plenty of room to spread out and relax without being cramped in a small hotel room with children. We loved having a nice sized mini-fridge and my daughter thought the pull out couch was fun. There was ample space for our pack 'n play too. We ate in the hotel restaurant and the food was very good. Wait staff was friendly and attentive. The splash pad wasn't exactly what I expected and the pool was on the cold side (mid April). There is a daily fee to park. You also have to pay for WiFi daily.

Posted by , from Florida on 17 Apr. 2018

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2 out of 5

Hairy bathroom

Pros: Close to Disney world
Cons: Cleaner rooms and better housekeeping
I chose this hotel based on positive reviews and I was disappointed with what I spent on room. The most important thing to me other than safety is a clean room. There was apparently a rush job on the cleaning of this room, mostly the bathroom. There were hairs all over the place. I requested it to be cleaned but gave up after waiting 45 minutes and took my shower and cancelled service. I could have paid half the price and gotten better service. Very disappointing for a Hilton property!

Posted by , from San Diego on 4 Feb. 2018

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About the DoubleTree Suites by Hilton Orlando - Disney Springs® Area

Location 2305 Hotel Plaza Blvd, Lake Buena Vista, FL 32830

Property Features

DoubleTree Suites by Hilton Orlando - Disney Springs® Area offers its guests an outdoor pool, a children's pool, outdoor tennis courts, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 3,556 square feet (0 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the family-friendly DoubleTree Suites by Hilton Orlando - Disney Springs® Area. Parking is available for a fee. This 3.5-star Lake Buena Vista hotel is smoke free.

  • 1 building
  • 229 guestrooms or units
  • 7 levels
  • 2 bars or lounges
  • 3,556 sq ft of conference space
  • 0 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Laundry facilities
  • Playground on site
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Orlando International Airport (MCO) (27 km / 16.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree Suites by Hilton Orlando - Disney Springs® Area offers 229 accommodations with MP3 docking stations and laptop-compatible safes. Accommodations have separate living rooms and are furnished with queen sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels, video-game consoles, and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Lake Buena Vista hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include complimentary weekday newspapers, safes, and phones. Housekeeping is provided daily.

  • Dining room
  • Living room
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

EverGreen Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Car recommended
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23 per accommodation, per night

The resort fee includes:

  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 19.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 6.95 (rates may vary)
  • Self parking fee: USD 22.00 per day (in/out privileges)
  • Early check-in fee: USD 35.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Suites Hilton Lake Buena Vista
  • DoubleTree Suites Hilton Orlando Hotel Lake Buena Vista
  • DoubleTree Suites Hilton Orlando Lake Buena Vista
  • DoubleTree Suites Lake Buena Vista
  • DoubleTree Suites Orlando Lake Buena Vista
  • DoubleTree Suites by Hilton Orlando Disney Springs® Area
  • DoubleTree Suites by Hilton Orlando - Disney Springs® Area Hotel
  • DoubleTree Suites by Hilton Orlando Lake Buena Vista
  • DoubleTree Suites by Hilton Orlando Disney Springs® Area
  • DoubleTree Suites by Hilton Orlando Disney Springs™ Area
  • DoubleTree Suites Hilton Orlando Disney Springs® Area Resort
  • DoubleTree Suites Hilton Orlando Disney Springs® Area
  • DoubleTree Suites by Hilton Orlando Disney Springs(tm) Area

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.