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4.6 out of 5

"Lupy at the front desk was amazing! Thank you for accommodating us. " More

By a verified traveller on Sat 04 Jan 2020

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Hotel Description

4-star eco-friendly hotel near Shaw Centre, connected to a shopping center

Downtown Ottawa stay

You'll be steps from Shaw Centre and within a 10-minute walk of Byward Market Square with a stay at this Downtown Ottawa hotel. Also, Parliament Hill is within half a mile (1 km) and University of Ottawa is within 2 miles (3 km).

Multiple dining options

This eco-friendly hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the sauna, bar/lounge, and coffee shop.

Comfy beds, WiFi

The 492 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with cable channels, and other amenities include WiFi and iPod docks.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$189* Per night/room 12 Jul. - 13 Jul.

Premium Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Westin Ottawa ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Ottawa

Everyone (5) Couples (2) Family (1)
4 out of 5

Posted by on 12 Dec. 2019

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Comment from Hotel Management

13 Dec. 2019 by General Manager

Hello Anonymous, Thank you for staying with us, we appreciate your feedback. Be well, Ross Meredith

5 out of 5
Location is amazingly central. There’s a parking on the premises.

Posted by on 1 Sep. 2019

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Comment from Hotel Management

4 Sep. 2019 by General Manager

Hello Anonymous, Thank you for staying with us, we appreciate your feedback! I am pleased to hear that you particularly enjoyed our convenient downtown location. We hope to see you again soon! Be well, Ross Meredith

3 out of 5
The bathroom was very small, hardly enough room for 2 people. We booked a room with ‘view’, but we overlooked part of the roof. We booked a king bed but the only room left with a king had a treadmill in it..which took up a large part of the room and blocked the window...for our ‘view’. It was quite noisy. You could hear everything in the hallway and the toilets were so loud when the flushed you could hear the toilets in the other rooms flushing. The elevators are terrible. You have to wait forever. Our parking ticket wouldn’t work on our way out so we had to go to the parking office to have the attendant do it. I was quite certain when I booked it said free wifi...there wasn’t...but I may have missed that when booking. I would not stay there again

Posted by on 26 Aug. 2019

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Comment from Hotel Management

29 Aug. 2019 by General Manager

Hello Anonymous, Thank you for your review. I am disappointed to hear that your stay did not meet your expectations. Please accept our sincere apologies for issues you experienced. Here at the Westin Ottawa we view feedback as a gift and a way to enhance and improve upon each guest stay, we sincerely appreciate you taking the time to review our hotel and provide us with your comments. Be well, Ross Meredith

5 out of 5
Love the location, close to everything downtown, very convenient

Posted by on 3 Feb. 2019

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Comment from Hotel Management

14 Mar. 2019 by General Manager

Thank you for staying at The Westin Ottawa. We appreciate your feedback and are pleased that you enjoyed your stay with us. Be well.

5 out of 5

Posted by on 5 Jul. 2020

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Comment from Hotel Management

6 Jul. 2020 by Hotel Management

Hello Anonymous, Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 7 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by General Manager

Hello Anonymous, Thank you for staying with us, we appreciate your feedback! Be well, Ross Meredith

5 out of 5
Lupy at the front desk was amazing! Thank you for accommodating us.

Posted by on 4 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by General Manager

Hello Donnelly, Thank you for taking the time to share your feedback! We hope to welcome you back again soon. Be well, Ross Meredith

4 out of 5
Helpful staff, awesome room service! Had a great time with the grandchildren.

Posted by on 5 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by General Manager

Hello Anonymous, Thank you for staying with us! We are very pleased to hear that you had an enjoyable stay with your grandchildren. We hope to see you again soon. Be well, Ross Meredith

5 out of 5
Hotel location is perfect for shopping and access to By-Ward market.

Posted by on 8 Jul. 2018

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Property Features

The Westin Ottawa offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 473612 square feet (44000 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-friendly The Westin Ottawa. Parking is available for a fee. This 4-star Ottawa hotel is smoke free.

  • 492 guestrooms or units
  • 24 levels
  • 2 dining venues
  • 473612 sq ft of conference space
  • 44000 sq m of conference space
  • Built in 1984
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Macdonald-Cartier Intl. Airport (YOW) (15.8 km / 9.8 mi)
  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (4.5 km / 2.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Ottawa offers 492 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Ottawa hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Daly's Restaurant - This restaurant serves breakfast, brunch, and lunch.

Shore Club - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 70 lbs

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 33.00 for adults and CAD 16.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 10.95 per day (rates may vary)
  • Fee for in-room wired Internet: CAD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: CAD 30 per day
  • Valet parking fee: CAD 48 per day (in/out privileges)
  • Late check-out fee: CAD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ottawa Westin
  • Westin Hotel Ottawa
  • Westin Ottawa
  • The Westin Ottawa Hotel Ottawa
  • Westin Ottawa Hotel
  • The Westin Ottawa Hotel
  • The Westin Ottawa Ottawa
  • The Westin Ottawa Hotel Ottawa

You should know

  • Pool access available from 6:30 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.