"Hotel location is perfect for shopping and access to By-Ward market. " More

By a verified traveller on Sun 08 Jul 2018

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Hotel Description

4-star eco-friendly hotel near Shaw Centre, connected to a shopping center

City center retreat

You'll be steps from Shaw Centre and within a 10-minute walk of Byward Market Square with a stay at this Downtown Ottawa hotel. Also, Parliament Hill is within half a mile (1 km) and University of Ottawa is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the sauna, bar/lounge, and concierge services.

Comfy beds, WiFi

The 492 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include iPod docks, 24-hour room service, and LCD TVs with cable channels.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$188 per night

Premium Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Westin Ottawa ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Ottawa

Everyone (3)
5 out of 5
Love the location, close to everything downtown, very convenient

Posted by on 3 Feb. 2019

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Comment from Hotel Management

14 Mar. 2019 by General Manager

Thank you for staying at The Westin Ottawa. We appreciate your feedback and are pleased that you enjoyed your stay with us. Be well.

3 out of 5

View is great but the suite is so so..

It was a nice view from the suite but the suite itself is not as I expected. Honestly speaking, maybe they save the better rooms to French Canadians.  I have Asian roots, i didn't want to think this way but that's what my instinct talking. 

Posted by , from East York, Toronto, ON, Canada on 12 Aug. 2013

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1 out of 5

Not what I expected

We arrived on a Monday for a 3-night stay. Our room was well appointed but adjacent to the exercise room so there was some noise transferred through the walls. Two concerns with the hotel: first, could not cool our room sufficiently to make it comfortable. We were in the middle of a heat wave granted, but the thermostat appeared to be controlled externally, likely as an environmental hold. Second, room wireless was an additional (outrageous) charge. Would NOT have booked had I read website more carefully, but when every other mid-price range hotel provides wireless without cost, it didn't occur to me to check. This is nothing short of a cash grab and forced me out of my room to the lobby for access - not good customer service to my thinking.

Posted by , from Dundas ON on 22 Jul. 2013

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5 out of 5

More than what we expected

Pros: Close restaurants, Quiet
Cons: No free Internet
We stayed 1 night on a last minute booking and was pleasantly surprised. We checked in 2 hours early and was made to feel very welcome. The room was very nice and very clean with a very nice welcoming scent when we walked in. The location was excellent and never got back in our car until it was time to leave. The staff was excellent and very helpful and gave great ideas as to where to eat and go. It was an excellent value.

Posted by , from London Ont on 20 Jun. 2011

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5 out of 5
Hotel location is perfect for shopping and access to By-Ward market.

Posted by on 8 Jul. 2018

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4 out of 5

Great location and access to the downtown

Pros: Location and access services.
Cons: High-speed internet services are anything but and really need to be improved -- bot viable for business use.
Great location and experience, but internet service is very slow / poor

Posted by on 28 Aug. 2015

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4 out of 5

Very Good

We stayed at the Westin for 2 nights in a Deluxe room overlooking the Byward Market. The staff were courteous and attentive. The room was clean and floor-to-ceiling windows. The location is very convenient to the Parliament buildings and Byward. Ajoins the Rideau Centre Mall. Can't say a bad thing about the place; we'll certainly stay here again.

Posted by on 13 Nov. 2008

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4 out of 5

Very Nice

At check in the front dest isseued us a room on the 7th floor, but I asked if there was anything higher since this was my first visit ti Ottawa and I wanted a veiw of the city. No problem, they gave us a room on the 21 floor, and it was quite and lovely. Clean but the bed wa a little hard, no big deal. Only other thing was the shower really had no pressure. All in all a good visit.

Posted by on 17 Oct. 2008

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3 out of 5

Poor Customer Service

Stayed at the Westin. Employer booked room online. Confirmed pre-payment on checkin & checkout. Credit card still charged. Took 8 months to solve chargeback. Would not admit to screwing up. Awful treatment received.

Posted by on 19 Oct. 2007

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3 out of 5

Premium price average service

This hotel has a great location and the views of Parliament hill are excellent ( cost extra ). Rooms are nice and the beds are very comfy. Bathrooms are small and dirty. Mini bars are convenient but terribly overpriced. Valet parking is nice but expensive. High speed internet is available in every room but that cost extra as well. If you forget to pack your toiletries a pack is ready in the washroom for a low low price that will be added to your bill( not that low ). The good people at Westin also thought that you should know that you can buy your robe, this is why there are 5-6 advertisements in your room telling you so. \nYour are already paying for premium service why does everything cost extra? ENOUGH NICKLE & DIMEING ALREADY !!!!

Posted by on 31 Aug. 2007

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Property Features

The Westin Ottawa offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 473612 square feet (44000 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly The Westin Ottawa. For a fee, parking is available. This 4-star Ottawa hotel is smoke free.

  • 492 guestrooms or units
  • 24 levels
  • 2 dining venues
  • 473612 sq ft of conference space
  • 44000 sq m of conference space
  • Built in 1984
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (15.9 km / 9.9 mi)
  • Train station: Ottawa Station (4.5 km / 2.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Ottawa offers 492 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Daly's Restaurant - This restaurant serves breakfast, brunch, and lunch.

Shore Club - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Massages

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 19


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!


  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 70 lb


Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Pets allowed (no fees)
  • Parking height restrictions apply


Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 32.00 for adults and CAD 16.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 10.95 per day (rates may vary)
  • Fee for in-room wired Internet: CAD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: CAD 30 per day
  • Valet parking fee: CAD 48 per day (in/out privileges)
  • Late check-out fee: CAD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Pool access available from 6:30 AM to 10 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.