6/10 Okay
Karen
Travelled with group
May 26, 2025
I’m extremely disappointed with the hidden fees I encountered during my stay. When I paid, I was charged significantly more than the actual Euro-to-USD exchange rate. For example, the standard rate was around $1.10 per €1, but I was charged $1.18 per €1.
Why? Because the hotel tacked on an 8.6% commission—something they never disclosed at any point in the booking or payment process. This wasn’t explained on the website, the invoice, or anywhere else. I only discovered it after reviewing the numbers and doing the math myself.
To be clear, this isn’t about minor fluctuations in exchange rates. It’s about a hidden commission that drastically inflated the cost of my stay. That’s deceptive, and it’s not how a trustworthy business should operate.
I’ve filed a dispute with my credit card company and would strongly caution other travelers to double-check the charges before booking here. Transparency matters—and unfortunately, that was lacking in this experience.
Karen
Stayed 8 nights in May 2025