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"Only disappointed no self parking … closest self parking was a block away and had to pay daily. Hotel should pair up with them and give discount to gu
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Within a 10-minute walk of this Downtown Phoenix hotel, you'll find Phoenix Convention Center and Footprint Center. Arizona State University - Downtown Phoenix and Herberger Theater Center are also within half a mile (1 km).
Free breakfast
This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the free continental breakfast each morning.
Hampton Inn & Suites Phoenix Downtown ratings based on 22 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hampton Inn & Suites Phoenix Downtown
Everyone (11)Couples (4)Family (5)
5 out of 5
Only disappointed no self parking … closest self parking was a block away and had to pay daily. Hotel should pair up with them and give discount to guests
Posted by Adriana on 4 Mar. 2024
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Comment from Hotel Management
6 Mar. 2024
by Customer Care Team
Dear Adriana, Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your recent stay. We appreciate that you took the time out of your busy schedule to rate us and are grateful for your generosity with the rating. We hope your stay was pleasant and you had a comfortable night's rest at our property. We are sorry that you were disappointed by the lack of self-parking facilities. We understand you don't usually expect to pay for parking when traveling to a Hampton-branded hotel. Unfortunately, due to our downtown location, providing self or complimentary parking is not an option directly with the hotel. However, we constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. Also, there are other parking options in the downtown area for our guests to decide which works best for them. Nonetheless, we apologize for any inconvenience caused and have shared your comments with our dedicated management team for consideration. We trust that everything else was to your satisfaction, and we look forward to hosting you again when you return to Phoenix. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
4 out of 5
Close to the event space we were going to plus many restaurants around.
Posted by Amy on 27 Dec. 2023
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Comment from Hotel Management
30 Dec. 2023
by Customer Care Team
Dear Amy, Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your lodging needs on this trip. We are pleased to hear that you had a positive overall experience at our hotel. It's great to know that our hotel's prime location complemented your travel plans perfectly, and we hope everything was in order and you had easy access to your essentials. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on future stays. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Enjoy your travels & happy holidays Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
1 out of 5
No parking available. This was the worst hotel stay Ive ever had. I had to leave a day early on Christmas eve because ofntheir parking situation after i was assured it would be okay and I paid for their parking.
Posted by Richard on 25 Dec. 2023
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Comment from Hotel Management
4 Jan. 2024
by Customer Care Team
Hi Richard, we're truly disheartened to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We sincerely apologize for the parking situation that caused you some inconvenience, and we are sorry that we fell short of our commitment to provide you with clean, comfortable, and convenient accommodations. While we are unable to offer a self-parking service due to our downtown location, we do provide convenient valet parking services to our guests and strive to deliver the highest level of service during the valet parking experience. That said, we certainly understand your frustration and value your feedback, as it allows us to identify areas for improvement and enhance the overall experience for our guests. Rest assured that we have taken note of your comments and will put them to good use for the satisfaction of our future guests. We hope you'll give us another chance to serve you better and delight you with the exceptional experience we are known to provide our guests. Thank you for choosing our hotel for your stay in Phoenix and leaving us feedback. We appreciate both.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
1 out of 5
only offers $41 valet parking
Posted by Michael on 6 Dec. 2023
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Comment from Hotel Management
6 Dec. 2023
by Customer Care Team
Dear Michael, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize if our parking facility caused you some inconvenience. We do our very best to communicate regarding our valet-parking-only service ahead of time so that it is not a surprise for our guests. It is outlined on our website and highlighted in our pre-arrival communications. Unfortunately, due to our location in downtown, providing self or complimentary parking is not an option directly with the hotel. We do, however, constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. Also, several other parking options are available in the downtown area for our guests to decide which works best for them, and we are happy to work them out for you if you contact us at the front desk. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We hope to have the opportunity to welcome you back and host you more successfully in the future. Until then, safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
5 out of 5
Nice to have a a bar with food options on site.
Posted by Mark on 30 Sep. 2023
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Comment from Hotel Management
1 Oct. 2023
by Athena Cajudoy
Thank you for choosing the Hampton Inn & Suites - Phoenix Downtown. We are so glad you enjoyed your stay! Making you happy makes us happy! I would like to personally thank you for your recent feedback. Responses like yours truly help us to better our team and hotel.
4 out of 5
A short walk to the convention center and to light rail, the hotel was clean, quiet and served a good breakfast. The staff was helpful and friendly.
Posted by A, from TACOMA on 27 Sep. 2023
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Comment from Hotel Management
27 Sep. 2023
by Athena Cajudoy
Thank you for choosing the Hampton Inn & Suites - Phoenix Downtown. We are so glad you enjoyed your stay! Making you happy makes us happy! I would like to personally thank you for your recent feedback. Responses like yours truly help us to better our team and hotel.
5 out of 5
The staff was exceptionally friendly and helpful and went above and beyond
Posted by JENNIFER on 18 Sep. 2023
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Comment from Hotel Management
5 Nov. 2023
by Sean
Jennifer,Thank you for staying with us! Glad to hear you had a wonderful time here at the Hampton Inn Downtown Phoenix. Our favorite thing to hear is that out staff went above and beyond, and we are glad they gave you great service! We look forward to seeing you again and giving you another great experience!
5 out of 5
Posted by Douglas F on 20 May 2023
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Comment from Hotel Management
12 Jun. 2023
by Customer Care Team
Hey Douglas, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
5 out of 5
Posted by Robert on 2 Apr. 2023
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Comment from Hotel Management
24 Apr. 2023
by Customer Care Team
Hey Robert, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
3 out of 5
Walking distance to a lot of bars and restaurants
Posted by Jesus on 23 Jan. 2023
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Comment from Hotel Management
6 Feb. 2023
by Customer Care Team
Thank you for taking the time to review our property. We are delighted to hear that you appreciated our convenient location, close to a variety of bars and restaurants. Our aim is to make your stay as enjoyable and comfortable as possible, and it's great to hear that our location was able to meet your expectations. We hope that you were able to take advantage of all the nearby dining options during your stay.We would love to have the opportunity to welcome you back to our property in the future. If there is anything that we can do to make your next stay even better, please do not hesitate to reach out to us.Thank you again for your review and we hope to see you soon.
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 460 square feet (43 square meters) and includes conference space. A 24-hour fitness center, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Hampton Inn & Suites Phoenix Downtown. Parking is available for a fee. This 3-star Phoenix hotel is smoke free.
210 guestrooms or units
11 levels
460 sq ft of conference space
43 sq m of conference space
Built in 2018
Continental breakfast (free)
Deli
Business center (24 hours)
Conference space
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Wedding services available
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Elevator
No smoking on site
Microwave in a common area
Bar or lounge
Dining venue
Family Friendly Amenities
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Metro station: Van Buren - Central Ave Station (0.2 km / 0.1 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Hampton Inn & Suites Phoenix Downtown offers 210 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 50-inch LCD televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
In-room dining (limited hours)
LCD television
Cable channels
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Rollaway beds (free)
Housekeeping (daily)
Local calls (free)
Hair dryer
Laptop safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.
Downtown 77 - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 21
Check-in time ends at midnight
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 75 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 pets
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
No cribs (infant beds) available
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Carbon monoxide detector
Smoke detector
LGBTQIA friendly
Credit card pre-authorization
Property is cleaned with disinfectant
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are not in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
No gap period between guest stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Food service has been amended for enhanced safety
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Valet parking fee: USD 42.00 per night (in/out privileges)
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
Late check-out fee: USD 100.00 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hampton Inn Phoenix Downtown Hotel
Hampton Inn Phoenix Downtown
Hampton Inn Suites Phoenix Downtown
Hampton & Suites Phoenix
Hampton Inn & Suites Phoenix Downtown Hotel
Hampton Inn & Suites Phoenix Downtown Phoenix
Hampton Inn & Suites Phoenix Downtown Hotel Phoenix
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
