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4.1 out of 5

"Strong smell of Mary j in hallway and neighboring room was loud all night and nothing was done , absolutely no sleep and rest, very unhappy with stay " More

By a verified traveller on Mon 18 Mar 2024

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Hotel Description

Hotel near Andy Warhol Museum in Pittsburgh

North Shore stay

A stay at this North Shore hotel places you steps from Andy Warhol Museum and within a 5-minute walk of PNC Park. Children's Museum of Pittsburgh and National Aviary are also within half a mile (1 km).

Free breakfast

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
CA $155* Per night/room 30 Mar. - 31 Mar.

Suite, 1 King Bed, Accessible (Comm, Roll Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible (Comm, Tub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Comm, Roll Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express & Suites Pittsburgh North Shore, an IHG Hotel ratings based on 31 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Pittsburgh North Shore, an IHG Hotel

Everyone (16) Couples (3) Family (10)
3 out of 5
Strong smell of Mary j in hallway and neighboring room was loud all night and nothing was done , absolutely no sleep and rest, very unhappy with stay

Posted by on 18 Mar. 2024

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Comment from Hotel Management

19 Mar. 2024 by Owner

Thank you for taking the time to review us, Donald. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

5 out of 5
The staff was exceptional and the room was very clean and large. The entire hotel was clean and really nice.

Posted by on 21 Feb. 2024

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Comment from Hotel Management

21 Feb. 2024 by Owner

Amy, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

5 out of 5

Posted by on 17 Dec. 2023

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Comment from Hotel Management

20 Dec. 2023 by Owner

Todd, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

5 out of 5

Posted by on 30 Oct. 2023

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Comment from Hotel Management

22 Nov. 2023 by Owner

Samuel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2 out of 5
The only reason they earned 3 stars on service, was because how polite and nice the team is. I was checked i to an occupied room, but they were apologetic and quick to fix. The night team was a completely different story. They were alone for a bit, so the potentially added to their frustrations. But they told me I couldn’t sit at lobby and do anything because it had already been sanitized and cannot be getting dirty again. They lectured me on how to order food because another guest won’t be getting their food because they didn’t leave a room number. She was then openly venting with a team member in the lobby. I was definitely made to feel like a nuisance for simply trying enjoying my time there. In the end premium price, sub par on experience

Posted by on 19 Sep. 2023

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Comment from Hotel Management

21 Sep. 2023 by Owner

Thank you for taking the time to review us, Brock. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

3 out of 5

Posted by on 19 Sep. 2023

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Comment from Hotel Management

9 Oct. 2023 by Owner

Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

4 out of 5
👍

Posted by on 27 Aug. 2023

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Comment from Hotel Management

28 Aug. 2023 by Owner

Keith, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

3 out of 5
On the night that we stayed, the fire alarm went off around 1 a.m. I know that the hotel can't do anything about that. But there was absolutely no communication from hotel staff about what was going on. We stayed outside for about 45 minutes while the fire department checked out the situation. We went inside, and I still never saw hotel staff and heard anything from them. The next morning, the breakfast service was not that great. It was mainly because there was not enough staff. The coffee was out, and we waited for several minutes, but no one was around. When we checked out, there was no mention of the fire drill the night before, no thank you for staying with us, sorry for the inconvenience, etc.

Posted by on 3 Jul. 2023

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Comment from Hotel Management

5 Jul. 2023 by Owner

Laura, thank you for taking the time to leave us review! We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

5 out of 5

Posted by on 23 Jun. 2023

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Comment from Hotel Management

14 Jul. 2023 by Owner

Jamie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

5 out of 5
Romm was ready at check in time. Walking distance to PNC park.

Posted by on 20 May 2023

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Comment from Hotel Management

22 May 2023 by Owner

Joseph, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

About the Holiday Inn Express & Suites Pittsburgh North Shore, an IHG Hotel

Location 228 Federal St, Pittsburgh, PA 15212

Property Features

Holiday Inn Express & Suites Pittsburgh North Shore, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. You'll find a business center on site. The business-friendly Holiday Inn Express & Suites Pittsburgh North Shore, an IHG Hotel also features laundry facilities, a front-desk safe, and an ATM. For a fee, parking is available. This Pittsburgh hotel is smoke free.

  • 135 guestrooms or units
  • 10 levels
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Pittsburgh Station (6.1 km / 3.8 mi)
  • Metro station: North Side Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express & Suites Pittsburgh North Shore, an IHG Hotel offers 135 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Pittsburgh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 4:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-out is available.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 28 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Pittsburgh North Shore Hotel
  • Holiday Inn Express Shore Hotel
  • Holiday Inn Express Pittsburgh North Shore
  • Holiday Inn Express Shore
  • Holiday Inn Express Suites Pittsburgh North Shore

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.