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"Oh dear. Where to begin. Most the room was clean but this is supposed to be a "resort"; The upholstered furniture in the room was dirty (so much so we
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Within 3 miles (5 km) of this Port Douglas hotel, you'll find Four Mile Beach and Crystalbrook Superyacht Marina. Flagstaff Hill and Wildlife Habitat are also within 3 miles (5 km).
18-hole golf course
This smoke-free hotel features a golf course, a full-service spa, and 5 restaurants. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Enjoy the 12 outdoor pools and get free self parking.
Sheraton Grand Mirage Resort, Port Douglas ratings based on 3 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Sheraton Grand Mirage Resort, Port Douglas
Couples (1)Family (2)
3 out of 5
Oh dear. Where to begin. Most the room was clean but this is supposed to be a "resort"; The upholstered furniture in the room was dirty (so much so we did not feel safe sitting on it. Lobby area rugs: filthy. Pools: grungy
The concierge: if you are expecting Sheraton/Marriot resort level service here: nope. They did not help with a single request; no help before arrival when looking to book excursions, not once when asked if they can make dinner reservations in town; no help at all, it's a desk, a person, and brochures they just hand out. If you have the internet, you can do this for yourself.
And not sure why exactly, but by 4pm on day four no room cleaning. No fresh towels. We did it ourselves because when I called we were told we could be waiting until 9pm
Plenty of dedicated service for golfers including transportation at the ready....but..for the rest of us? We had to fend for ourselves on transportation - no dedicated staff or personnel on site - it is provided 3rd party - and as we found out when SR Transportation (the 3rd party) doesn't answer the phone for a pick up when you call multiple times AND the front desk staff tries as well....you are just stranded....the staff in the hotel could care less if you get stuck in town with no ride, they will tell you to walk back, in the dark, not knowing your way around. Yes, this really happened. We did get a welcome champagne/cheese plate-on day 3.Bar/Restaurant service was great-but better to stay closer to Macrossen St.
Posted by Tania on 7 Dec. 2022
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5 out of 5
Loved the excellent service. Felt like were in Polynesia
Posted by a verified traveller on 12 Feb. 2020
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4 out of 5
Staff was welcoming and attentive. The room was beautiful and well appointed. It rained every day we were there and we didn't have an umbrella, so the concierge gave us one, a nice touch.
Posted by Cologirl on 2 Apr. 2019
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About the Sheraton Grand Mirage Resort, Port Douglas
As a guest of Sheraton Grand Mirage Resort, Port Douglas, you'll find a full-service spa, a golf course, and 12 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, 7 meeting rooms, and coworking spaces. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Sheraton Grand Mirage Resort, Port Douglas. You'll have access to the outdoor pool at a partner property. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. Self parking is free. This Port Douglas hotel is smoke free.
Property shuttles: Airport shuttle and bus station shuttle
Parking: Free self parking; valet parking available for a surcharge
Room Amenities
Sheraton Grand Mirage Resort, Port Douglas offers 295 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
Sitting area
Pillowtop beds
Minibar
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Refrigerator
Coffee maker
Egyptian cotton linens
Down blanket
Shower and tub combination
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Exterior corridor access
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Toothbrush and toothpaste
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Feast Restaurant & Bar - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Palms Lobby Cafe - This café serves brunch, lunch, and light fare. Open daily.
Daintree Bar & Lounge - Overlooking the pool, this bar serves light fare only. Open daily.
Lagoon House - This poolside restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Harrisons Restaurant - This poolside fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Late night fare is available from 24-hour room service.
Spa Services
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Sheraton Grand Mirage Resort, Port Douglas offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 85.0 per night.
Cribs (infant beds) are available for AUD 25.0 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Staffed front desk
Carbon monoxide detector
Smoke detector
Car not required
Credit card pre-authorization
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
Airport shuttle fee: AUD 43.00 per person (one-way)
Airport shuttle fee per child: AUD 22.00 (one-way), (from 2 to 15 years old)
Valet parking fee: AUD 20.00 per day
Crib (infant bed) fee: AUD 25.0 per night
Rollaway bed fee: AUD 85.0 per night
Credit card charges are subject to a surcharge of 1.95 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas
You should know
Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
