"I've stayed here for 9 years in a row keeps getting better (lose the cafe curtains in the shower) unfortunately 2 high-rises are going up on either s ... " More

By a verified traveller on Sun 15 Jan 2017

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Hotel Description

Family-friendly 3.5-star hotel near Playa de los Muertos

Close to the beach

A stay at this Romantic Zone hotel places you within half a mile (1 km) of Playa de los Muertos and 2 miles (3 km) of Malecon. Olas Altas Street and Olas Altas Beach are also within half a mile (1 km).

Family-friendly fun

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Family-friendly amenities include a children's pool and in-room childcare. There's an outdoor pool on site, and concierge services and wedding services are also offered.

Free WiFi, kitchenettes

The 44 guestrooms feature kitchenettes with refrigerators, as well as free WiFi and flat-screen TVs with cable channels. Other amenities include balconies, sofa beds, and room service.

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$98 per night

Los Arcos Suites ratings based on 34 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Los Arcos Suites

Everyone (6) Couples (1)
5 out of 5
We love the intimacy of Los Arcos Suites! It is a small property just one half block from Olas Altas, the main point of action in the Romantic Zone. The staff are always so friendly and helpful. We have stayed here twice and will be back next year.

Posted by on 28 Mar. 2019

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Comment from Hotel Management

29 Mar. 2019 by General Manager

Dear Russell Thank you for your kind review, looking forward to host you again. Sunny Regards Antonio Robles General Manager

3 out of 5

Los Arcos Suites

Pros: I found the 4th floor room to be clean, comfortable and quiet.
Cons: Staff attitude. However, Jesus was extremely courteous and helpful and the maid staff seemed friendly as well.
Location: Within easy walking distance to restaurants and sights. Free access to amenities and beach at Playa Los Arcos across the street.
I had booked this hotel through Travelocity about a month in advance. I was to receive a Junior Suite, which was to have a balcony. When my friend and I arrived on Thursday, we were told that the room was not available and wouldn't be available until Saturday. Instead we were put in Room #1, a ground floor room opposite the swimming pool. I don't know if there is a word beyond "indifferent", but short of "rude", but if there is, it describes the kid (I think he was in his 20's) at the check-in desk. He maintained that indifferent attitude throughout our entire stay. It seemed that his only interest was playing cards with his girlfriend in the lobby at night. Room #1 is a miserable room. The only window is by the door, facing directly onto the pool area, i.e. no privacy unless you close the curtains and then no outside sun light. Saturday we did get to move to the 4th floor. That room was nice, with a balcony and windows at both ends of the room. Wish we got to have that room for all 5 nights, rather than just the last 3 nights of our stay. I never did get an answer from Travelocity, i.e. was the Room #1 cheaper than what I had booked and paid for? However, Travelocity did give me a $50 credit for the inconvenience.

Posted by , from Kirkland,WA on 3 Mar. 2017

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Comment from Hotel Management

29 Mar. 2017 by General Manager

Dear Peter Let me offer our most sincere apologies for any inconveniences you encountered during your stay. We truly regret that your holiday in Los Arcos suites was not like the rest of our guests. Our main priority is our guests satisfaction and we all work hard day after day to be sure to provide the best vacation experience to all of you. We would love for you to give us a second chance to show you how important all our clients are for us. Please email me to let me know in what can I do to make your stay a better one. Sunny Regards Antonio Robles General Manager

4 out of 5

Favorite hotel in old town

I've stayed here for 9 years in a row keeps getting better (lose the cafe curtains in the shower) unfortunately 2 high-rises are going up on either side the noise is anything but relaxing. This problem will go on for sometime with 4 more going up so maybe in September I would give it a try. The new Butler is great!

Posted by , from chicago on 15 Jan. 2017

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5 out of 5

Great hotel just off the beach

Pros: Great access to very good food, all walking distance
Cons: Not much. I like it just as it is.
Location: Los Muertos beach is one block away, great food and entertainment all within walking distance
The Los Arcos Suites hotel was built in the 1990's. It's not fancy, so if that's what you want, don't stay there. It's in the romantic zone and just a short walk away from some great eating. There are three hotels in the Los Arcos chain. The main hotel is the Los Arcos and is on the beach and I think is the noisiest due to the beach access. The Casa Suzanna I think is the oldest and has a pool on the roof. The Los Arcos Suites has a pool in the courtyard and is fairly quiet. We like the balcony rooms facing the street (Manuel M. Dieguez). With the sliding door closed, not much noise got through and with the A/C running, we couldn't hear anything from outside. The staff are the greatest and very helpful. If they don't know something, they will find someone who does. I have been going to this hotel since the mid 90's and will continue to stay there.

Posted by , from Idaho on 11 Dec. 2015

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Comment from Hotel Management

15 Dec. 2016 by General Manager

We would like to express our most sincere gratitude for your positive comments on Los Arcos suites we are committed to fulfill our guest’s expectations. We are glad you enjoyed your vacation experience with us. And very happy you enjoyed our three facilities and the beauty of our surroundings. Looking forward to host you again. Sunny regards. Antonio Robles General Manager

5 out of 5

Great location, pools, & staff.

Pros: Loved the choice of 3 pools and access to the beach. Nice big rooms overlooking the pool.
Location: Close to all the things we love: beach, pier, night spots, town.
The restaurant waiters and staff went out of their way to make our stay very enjoyable.

Posted by , from N. California on 9 Nov. 2015

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4 out of 5

Great location traditional Mexico setting

Pros: Overall was great for the price but beware that this location is traditional Mexican style and the hotel is a bit outdated
Cons: Upgrade the rooms including bedding and furniture
Location: Location is close to everything in proximity of restaurants bars nightlife and shopping .... Very close to everything
Great location close to everything the hotel had all be amenities that I was looking for and the service was excellent. Overall was great for the price but beware that this location is traditional Mexican style and the hotel is a bit outdated.

Posted by , from los angeles on 12 May 2015

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5 out of 5

Sweet suites.

Pros: I love the old town and its proximity to the ocean and eclectic shops and restaurants, and music venues.
Cons: A few more simple foods, especially fish) without sauces. The salads were great but the entries were always swimming in sauce.
Location: Swim in the ocean, listen to music, pools, people watching, shops.
Nice to have enough room and kitchenette, balcony, as well as use of Los Arcos hotel and facilities. Close to beach. Very pleasant staff and waiters at restaurant. I loved the beach front dining and the option of eating when we were hungry, especially with two children. All the healthy options were appreciated. Rooms were clean. Folkloric entertainment was terrific.

Posted by , from St.Paul, MN on 28 Mar. 2015

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4 out of 5

We stay here every year.

Pros: Close restaurants, Free Internet
Great, friendly staff. Great part of town, within walking distance of just about everything. Good restaurants nearby. Beach just a short walk across Olas Altas. Able to use the amenities of all 3 hotel properties including beach service, pools, etc. Free wifi for guests, though can be unreliable on the Suites side, especially during the day, actually pretty good on the beach though. Great value with a traditional regional atmosphere.

Posted by , from PA on 11 Dec. 2012

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5 out of 5

very good place to stay

Pros: Close restaurants, Free Internet, Quiet
The room was aways cleaned very well. We obtained good information and service from the staff. The hotel lobby was always clean. The staff was very friendly.

Posted by , from Mahtomedi, MN, USA on 8 Dec. 2012

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2 out of 5

This hotel is located in a very convenient part of town, close to shops and restaurants.

Pros: Close restaurants, Free Internet
Cons: Noisy, neighbor dogs barking all day while at the pool!
While comfortable and convenient, this hotel needs a remodel, all fixtures and furniture are old.

Posted by on 26 Nov. 2012

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All-inclusive Details

All-inclusive room rates at Los Arcos Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Los Arcos Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Los Arcos Suites offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Multilingual staff, gift shops/newsstands, and a garden are also featured at the family-friendly Los Arcos Suites. The hotel can provide concierge services and wedding services. Free self parking is available. This 3.5-star Puerto Vallarta hotel is smoke free.

  • 44 guestrooms or units
  • 4 levels
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Kitchenette
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (13.8 km / 8.6 mi)
  • Parking: Free self parking

Room Amenities

Los Arcos Suites offers 44 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators. Bathrooms include showers and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Guests booked in All Inclusive plans receive their meals and drinks in the restaurants and bars at Playa Los Arcos Hotel, adjacent to the property. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available

Hotel Names

  • Los Arcos Suites Hotel Puerto Vallarta
  • Los Arcos Suites Hotel
  • Los Arcos Suites Puerto Vallarta
  • Los Arcos Puerto Vallarta
  • Los Arcos Hotel Puerto Vallarta