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"I've stayed here for 9 years in a row keeps getting better (lose the cafe curtains in the shower) unfortunately 2 high-rises are going up on either s
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With a stay at this Romantic Zone hotel, you'll be within half a mile (1 km) of Playa de los Muertos and 2 miles (3 km) of Malecon. Cruise Ship Terminal and Playa Gemelas are also within 6 miles (10 km).
Family-friendly fun
A restaurant and an outdoor pool are featured at this hotel. Family-friendly amenities include a children's pool and in-room childcare. Guests will appreciate free perks like free self parking and WiFi in public areas.
Free WiFi, kitchenettes
The 44 guestrooms feature kitchenettes with refrigerators, as well as free WiFi and flat-screen TVs with cable channels. Balconies, sofa beds, and room service are also available.
Los Arcos Suites ratings based on 36 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Los Arcos Suites
Everyone (6)Couples (2)Family (1)
5 out of 5
Love Los Arcos Suites. It’s quiet, but right in the heart of the romantic zone! This is the real PV. If you want a great place with a real Mexican feel this is the place! Very clean and the food is good, too. Great beach accessibility - your own chair and towel. Fabulous Staff!
Posted by a verified traveller on 13 Nov. 2019
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Comment from Hotel Management
10 Dec. 2019
by General Manager
Dear guest
Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our surroundings.
I hope to be able to welcome you back again soon.
Sunny Regards
Antonio Robles
General Manager
2 out of 5
Room smelled mildew, curtain, sofa, shower curtain had mildew. Over all room smelled TERRIBLE mildew. Sofas dirty and riped. All furniture was old and out of date.
Posted by a verified traveller on 30 Oct. 2019
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Comment from Hotel Management
3 Nov. 2019
by General Manager
Dear guest
We truly regret that our hotel didn't exceed your expectations. We want to thank you for your feedback, this will help us improve our service and give all of our clients the most memorable vacation.
We would love to welcome you back in the near future and to have the opportunity to show you how important our guests are for us and to make your stay more enjoyable.
Sunny Regards
Antonio Robles
General Manager
5 out of 5
We love the intimacy of Los Arcos Suites! It is a small property just one half block from Olas Altas, the main point of action in the Romantic Zone. The staff are always so friendly and helpful. We have stayed here twice and will be back next year.
Posted by RUSSELL on 28 Mar. 2019
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Comment from Hotel Management
29 Mar. 2019
by General Manager
Dear Russell
Thank you for your kind review, looking forward to host you again.
Sunny Regards
Antonio Robles
General Manager
3 out of 5
Los Arcos Suites
Pros:I found the 4th floor room to be clean, comfortable and quiet.
Cons:Staff attitude. However, Jesus was extremely courteous and helpful and the maid staff seemed friendly as well.
Location:Within easy walking distance to restaurants and sights. Free access to amenities and beach at Playa Los Arcos across the street.
I had booked this hotel through Travelocity about a month in advance. I was to receive a Junior Suite, which was to have a balcony. When my friend and I arrived on Thursday, we were told that the room was not available and wouldn't be available until Saturday. Instead we were put in Room #1, a ground floor room opposite the swimming pool. I don't know if there is a word beyond "indifferent", but short of "rude", but if there is, it describes the kid (I think he was in his 20's) at the check-in desk. He maintained that indifferent attitude throughout our entire stay. It seemed that his only interest was playing cards with his girlfriend in the lobby at night. Room #1 is a miserable room. The only window is by the door, facing directly onto the pool area, i.e. no privacy unless you close the curtains and then no outside sun light. Saturday we did get to move to the 4th floor. That room was nice, with a balcony and windows at both ends of the room. Wish we got to have that room for all 5 nights, rather than just the last 3 nights of our stay. I never did get an answer from Travelocity, i.e. was the Room #1 cheaper than what I had booked and paid for? However, Travelocity did give me a $50 credit for the inconvenience.
Posted by Peter, from Kirkland,WA on 3 Mar. 2017
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Comment from Hotel Management
29 Mar. 2017
by General Manager
Dear Peter
Let me offer our most sincere apologies for any inconveniences you encountered during your stay. We truly regret that your holiday in Los Arcos suites was not like the rest of our guests.
Our main priority is our guests satisfaction and we all work hard day after day to be sure to provide the best vacation experience to all of you.
We would love for you to give us a second chance to show you how important all our clients are for us.
Please email me to let me know in what can I do to make your stay a better one.
Sunny Regards
Antonio Robles
General Manager
4 out of 5
Favorite hotel in old town
I've stayed here for 9 years in a row keeps getting better (lose the cafe curtains in the shower) unfortunately 2 high-rises are going up on either side the noise is anything but relaxing. This problem will go on for sometime with 4 more going up so maybe in September I would give it a try. The new Butler is great!
Posted by john j , from chicago on 15 Jan. 2017
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5 out of 5
Great hotel just off the beach
Pros:Great access to very good food, all walking distance
Cons:Not much. I like it just as it is.
Location:Los Muertos beach is one block away, great food and entertainment all within walking distance
The Los Arcos Suites hotel was built in the 1990's. It's not fancy, so if that's what you want, don't stay there. It's in the romantic zone and just a short walk away from some great eating. There are three hotels in the Los Arcos chain. The main hotel is the Los Arcos and is on the beach and I think is the noisiest due to the beach access. The Casa Suzanna I think is the oldest and has a pool on the roof. The Los Arcos Suites has a pool in the courtyard and is fairly quiet. We like the balcony rooms facing the street (Manuel M. Dieguez). With the sliding door closed, not much noise got through and with the A/C running, we couldn't hear anything from outside. The staff are the greatest and very helpful. If they don't know something, they will find someone who does. I have been going to this hotel since the mid 90's and will continue to stay there.
Posted by rsspencer6, from Idaho on 11 Dec. 2015
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Comment from Hotel Management
15 Dec. 2016
by General Manager
We would like to express our most sincere gratitude for your positive comments on Los Arcos suites we are committed to fulfill our guest’s expectations.
We are glad you enjoyed your vacation experience with us. And very happy you enjoyed our three facilities and the beauty of our surroundings.
Looking forward to host you again.
Sunny regards.
Antonio Robles
General Manager
5 out of 5
Great location, pools, & staff.
Pros:Loved the choice of 3 pools and access to the beach. Nice big rooms overlooking the pool.
Location:Close to all the things we love: beach, pier, night spots, town.
The restaurant waiters and staff went out of their way to make our stay very enjoyable.
Posted by Carl, from N. California on 9 Nov. 2015
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4 out of 5
Great location traditional Mexico setting
Pros:Overall was great for the price but beware that this location is traditional Mexican style and the hotel is a bit outdated
Cons: Upgrade the rooms including bedding and furniture
Location: Location is close to everything in proximity of restaurants bars nightlife and shopping .... Very close to everything
Great location close to everything the hotel had all be amenities that I was looking for and the service was excellent. Overall was great for the price but beware that this location is traditional Mexican style and the hotel is a bit outdated.
Posted by tony, from los angeles on 12 May 2015
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5 out of 5
Sweet suites.
Pros:I love the old town and its proximity to the ocean and eclectic shops and restaurants, and music venues.
Cons:A few more simple foods, especially fish) without sauces. The salads were great but the entries were always swimming in sauce.
Location:Swim in the ocean, listen to music, pools, people watching, shops.
Nice to have enough room and kitchenette, balcony, as well as use of Los Arcos hotel and facilities. Close to beach. Very pleasant staff and waiters at restaurant. I loved the beach front dining and the option of eating when we were hungry, especially with two children. All the healthy options were appreciated. Rooms were clean. Folkloric entertainment was terrific.
Posted by Judy, from St.Paul, MN on 28 Mar. 2015
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4 out of 5
We stay here every year.
Pros:Close restaurants, Free Internet
Great, friendly staff. Great part of town, within walking distance of just about everything. Good restaurants nearby. Beach just a short walk across Olas Altas. Able to use the amenities of all 3 hotel properties including beach service, pools, etc. Free wifi for guests, though can be unreliable on the Suites side, especially during the day, actually pretty good on the beach though. Great value with a traditional regional atmosphere.
All onsite activities, and facilities and equipment included
Airport transfers not included
Room service not included
All food and beverages included
Property Features
There's a restaurant on site. WiFi is free in public spaces. Los Arcos Suites offers its guests an outdoor pool and a children's pool. A terrace, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Los Arcos Suites. The hotel can provide concierge services and wedding services. Free self parking is available. This 3.5-star Puerto Vallarta hotel is smoke free.
44 guestrooms or units
4 levels
Dining venue
Supervised kid's activities (surcharge)
Childcare (surcharge)
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Outdoor pool
Children's pool
Free WiFi
Kitchenette
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Sofa bed
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (12.4 km / 7.7 mi)
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Los Arcos Suites offers 44 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators and cookware/dishes/utensils. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room kitchenette
Private balcony
Pull-out sofa bed
In-room dining (limited hours)
Flat-screen television
Cable channels
Refrigerator
Kitchenware
Shower
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Iron and ironing board
Blackout drapes
Exterior corridor access
Air conditioning
Ensuite bathroom
Food & Drink
Los Arcos Suites has a restaurant on site.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Special check-in instructions:
Guests booked in All Inclusive plans receive their meals and drinks in the restaurants and bars at Playa Los Arcos Hotel, adjacent to the property. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
