For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Best food of any all inclusive I've stayed in. Workers were great. Bad parts ,they had construction going on from like 8am too 8pm near our room ,Jack
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4-star beachfront property near Nuevo Vallarta Beach
On the beach
You'll be within half a mile (1 km) of Nuevo Vallarta Beach and 2 miles (3 km) of Vallarta Adventures with a stay at this Nuevo Vallarta property. Also, Paradise Plaza Shopping Center is within half a mile (1 km) and Nayar Vidanta Golf is within 2 miles (3 km).
All-inclusive
This all-inclusive property includes 5 restaurants, an outdoor pool, and an outdoor tennis court. Dine at the beachfront restaurant and relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.
LCD TVs
The 274 guestrooms have LCD TVs with cable channels and offer free minibar items and room service. Other amenities include coffee/tea makers, free bottled water, and hair dryers.
Occidental Nuevo Vallarta- All inclusive ratings based on 25 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Occidental Nuevo Vallarta- All inclusive
Everyone (17)Couples (5)Family (5)
4 out of 5
Posted by a verified traveller on 13 Mar. 2020
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Comment from Hotel Management
14 Mar. 2020
by Nelly Sánchez / General Manager
Dear Guest,
Thank you very much for leaving your review, we are delighted that you enjoyed your stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
All our best,
4 out of 5
Posted by a verified traveller on 28 Feb. 2020
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Comment from Hotel Management
28 Feb. 2020
by Nelly Sánchez / General Manager
Dear Guest,
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Sincerely,
4 out of 5
Best food of any all inclusive I've stayed in. Workers were great. Bad parts ,they had construction going on from like 8am too 8pm near our room ,Jack hammers and all,so luckily we where in our room only to sleep. No food by the pool and not able to play music on my phone. Maybe when im over 60 i would go back to this Hotel.
Posted by a verified traveller on 27 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by Nelly Sánchez / General Manager
Dear Guest,
Thank you for the time you spent to share your feedback on your recent stay at our Occidental Nuevo Vallarta, to be considered as one of the best hotels you stayed at is certainly high praise.
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
All our best,
3 out of 5
Under construction adding a new wing to hotel across the hall from us , jack hammering all day Construction from 7am to 9pm,
Posted by a verified traveller on 30 Jan. 2020
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Comment from Hotel Management
30 Jan. 2020
by Nelly Sánchez / General Manager
Dear Guest,
We were very disappointed to read your experience during your stay in our Occidental Nuevo Vallarta hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.
Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance
Best regards,
3 out of 5
The only problem we really had were with our check-in & checkout days and the front desk staff. The restaurants, the other staff were very accommodating and kind. We enjoyed every restaurant we had eaten at. They even gave us a consideration for an extra dinner at the Italian Restaurant we really loved.
Now, on to check-in and check-out. First of all, we got to the hotel really early 9:00 A.M. They did take care of our bags and tried to see if we can get checked-in. It turned out that we need to pay extra amount of money if we wanted early check-in which we is totally understandable. We did not opt for early check-in because we wanted to check out the "mall" they told us we should check out. Plus they could check us in at 11:00 a.m. anyways. So, we did check-in at 11, but they told us that our room will not be available until 3:00 P.M. After eating and resting, we went to the front desk and they told us, UN-APOLOGETICALLY, that our room is not ready yet and to come back 30 minutes later. We waited for an hour just to be sure that our rooms will be well ready then. When we came back, guess what? The place was packed and when we got to the front desk after waiting in line for more than 30 minutes, they said that it will be ready in the next 15 minutes. We decided to just sit around. And when we finally got our room, they gave us a double-sized bed room, but we had booked and paid for a King Ocean View Room. We contacted the Front Desk via phone but people ke
Posted by John on 3 Nov. 2019
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Comment from Hotel Management
5 Nov. 2019
by Nelly Sanchez / General Manager
Dear John,
First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel as your host on your recent holidays. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services.
We sincerely regret reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons.
Best Regards,
Nelly Sanchez
Gerente General / General Manager
Occidental Nuevo Vallarta
4 out of 5
We stayed for 3 nights and 4 days . Upon arrival hotel entrance beautiful and they even have beverage station super delicious. Our room was clean but was small it did have a view of the beach which is a plus. Room stocked with soda , beer and waters and peanuts! The hotel only has two bars and no night club . If you want to go out dancing you have to take a cab to Puerto Vallarta about a 15-20min ride and about $15-25 . There’s only one buffet restaurant that don’t require a reservation. There is three restaurants that require a reservation we never went . The buffet does have great food we enjoyed the Mexican Theme night food was delicious and authentic Mexican food . The beach is clean the water clear and warm. There’s plenty of sitting area . Overall experience was good it was our first time here in Nuevo Vallarta and enjoyed our stay . Only downside the staff needs to be a bit friendly not everyone said hello and waiting to be served at times would take long . We always tip but if you are not going to be greeted or waiting for a while we didn’t .
Posted by a verified traveller on 21 Oct. 2019
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Comment from Hotel Management
21 Oct. 2019
by Nelly Sanchez / General Manager
Dear Guest,
First of all, we would like to thank you for choosing Occidental Nuevo Vallarta hotel as your host for your holidays and for taking the time to share your experience among us.
It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.
Once again, we appreciate your kind opinion of our hotel, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Best Regards,
Nelly Sanchez
Gerente General / General Manager
Occidental Nuevo Vallarta
5 out of 5
Posted by a verified traveller on 24 Sep. 2019
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Comment from Hotel Management
26 Sep. 2019
by Nelly Sanchez / General Manager
Dear Guest,
Thank you for reviewing your recent stay at Occidental Nuevo Vallarta hotel, we are delighted to read that we were able to meet your holiday expectations.
Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
All our best,
Nelly Sanchez
Gerente General / General Manager
Occidental Nuevo Vallarta
5 out of 5
All went well at the Hotel. They need music for dancing - they said
they would check into it.
Posted by a verified traveller on 31 Aug. 2019
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Comment from Hotel Management
1 Sep. 2019
by Nelly Sanchez / General Manager
Dear Guest,
Firstly we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays in Riviera Nayarit and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Occidental Nuevo Vallarta.
Best Regards,
Nelly Sanchez
Gerente General / General Manager
Occidental Nuevo Vallarta
5 out of 5
Beautiful location, clean spaces, friendly staff. Great experience
Posted by a verified traveller on 23 Apr. 2019
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Comment from Hotel Management
23 Apr. 2019
by Rodolfo Pacheco / General Manager
Dear Guest,
First of all, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your recent holidays, we are glad to read you enjoyed your stay among us. Thank you for mentioning the aspects that were to your liking as the friendliness of our staff and the cleanliness of our facilities.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Occidental Nuevo Vallarta.
Best Regards,
Rodolfo Pacheco
Gerente General / General Manager
Occidental Nuevo Vallarta
3 out of 5
The food was really mediocre. Especially the buffet and snack bar, which is really your only option. You have to make reservations for the three other restaurants and are only allowed to make two reservations for a four night stay. However, we were not able to get reservations as they were all booked up. Too many people for the amount of restaurants they have.
Posted by a verified traveller on 15 Mar. 2019
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Comment from Hotel Management
19 Mar. 2019
by Rodolfo Pacheco / General Manager
Dear Guest,
We first would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays in Nuevo Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.
On the other hand, we regret that our buffet couldn't meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Best Regards,
Rodolfo Pacheco
Gerente General / General Manager
Occidental Nuevo Vallarta
About the Occidental Nuevo Vallarta- All inclusive
Activities/services from independent operators not included
Offsite tours not included
Scuba diving lessons not included
Aerobics classes/lessons included
Tennis lessons not included
Onsite entertainment and activities included
Gratuities included
All food and beverages included
Food and beverage restrictions apply
Minibar (all beverages included)
Property Features
Occidental Nuevo Vallarta- All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Nuevo Vallarta- All inclusive offers its guests an outdoor pool, a children's pool, an outdoor tennis court, and complimentary bicycles. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A complimentary children's club, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Occidental Nuevo Vallarta- All inclusive. Self parking and valet parking are free. This 4-star Nuevo Vallarta property is smoke free.
274 guestrooms or units
7 levels
3 buildings
5 dining venues
2 bars or lounges
Buffet breakfast (free)
Bar by the pool
Kid's club (free)
Supervised kid's activities (surcharge)
Childcare (surcharge)
Towels for the beach
Umbrellas for the beach
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Garden
Gift shop
Newspapers in lobby (free)
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Outdoor pool
Children's pool
Free WiFi
Outdoor tennis court
Children's club (free)
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Free cribs/infant beds
Internet
Available in some public areas:
Free WiFi
, WiFi (surcharge)
Occidental Nuevo Vallarta- All inclusive offers 274 accommodations with laptop-compatible safes and complimentary bottled water. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Additionally, rooms include hair dryers and irons/ironing boards. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
Stocked minibar (free)
In-room dining
LCD television
Cable channels
Coffee maker
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Telephone
Iron and ironing board
Climate control (air conditioning)
Connecting rooms available
Wheelchair accessible
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 11 AM.
Le Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Mariachi - This beach restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Royal Level Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Tokyo - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.
Room service is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 5:30 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for wireless Internet in public areas: MXN 250 per 24-hour period (1-device limit, rates may vary)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Occidental Grand Nuevo Vallarta
Occidental Nuevo Vallarta- All inclusive Nuevo Vallarta
Occidental Nuevo Vallarta- All inclusive All-inclusive property
Occidental Nuevo Vallarta
You should know
Pool access available from 8 AM to 8 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
