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Hotel Charles-Alexandre

3.0 star property
3-star hotel near Château Frontenac

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Photo gallery for Hotel Charles-Alexandre

Front of property
Property entrance
Standard Quadruple Room, 2 Queen Beds
Standard Quadruple Room, 2 Queen Beds
Superior Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
91 Grande Allée Est, Québec City, QC, G1R 2H5
  • Place, Grande Allée
    ‪1 min walk‬
  • Place, Quebec City Convention Center
    ‪12 min walk‬
  • Place, Château Frontenac
    ‪3 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪16 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

8.0 out of 10
Very good
(20 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

8.4 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room, 2 Queen Beds

Standard Quadruple Room, 2 Queen Beds

Standard Quadruple Room, 2 Queen Beds

8.6 out of 10
Excellent
(13 reviews)
  • 220 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

About the area

Québec City

Centre-Ville stay.A stay at this Centre-Ville hotel places you steps from Grande Allée and within a 10-minute walk of Plains of Abraham. Château Frontenac and Quebec Cruise Terminal are also within 2 miles (3 km).

What's nearby

  • Grande Allée - 1 min walk - 0.0 km
  • Plains of Abraham - 7 min walk - 0.6 km
  • Quebec City Convention Center - 12 min walk - 1.0 km
  • Château Frontenac - 3 min drive - 1.9 km
  • Quebec Cruise Terminal - 4 min drive - 3.0 km

Getting around

  • Quebec Palace Station - 8 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 18 min drive

Restaurants

  • ‪Les Cousins - ‬5 min walk
  • ‪musette / Musette_cc - ‬1 min walk
  • ‪Café Olive - ‬3 min walk
  • ‪Café Smith Plaines D'abraham - ‬5 min walk
  • ‪Brulerie Rousseau - ‬3 min walk

About this property

Hotel Charles-Alexandre

3-star hotel near Château Frontenac
Hotel Charles-Alexandre offers its guests ski storage, tour/ticket assistance, and a garden. WiFi is free in public spaces. Hotel Charles-Alexandre also features a picnic area, complimentary newspapers in the lobby, and a fireplace in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Québec City hotel is smoke free.

  • 23 guestrooms or units
  • 2 levels
  • Ski equipment storage
  • Charging station for electric cars
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • No smoking on site
Hotel Charles-Alexandre offers 23 accommodations with espresso makers and hair dryers. Flat-screen televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Similar properties

Lobby sitting area
La Sainte Paix
  • Free WiFi
  • Air conditioning
  • Kitchen
  • Soundproof rooms
4.6 out of 5, Wonderful, 251 reviews
The price is CA $135
CA $161 total
includes taxes & fees
Oct 26 - Oct 27
La Sainte Paix

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (CAD 28.74 per night)
  • Limited onsite parking

Things to do

  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Private entrance

Pets

  • Pets: CAD 28.74 per accommodation, per stay
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children 10 and younger are not allowed at this property. All guests older than 10 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 200 per stay

We've listed all charges provided to us by the property.

This property's listed Breakage deposit is refundable via credit card within 1 day after check-out, pending room inspection.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: CAD 28.74 per night
  • Pet fee: CAD 28.74 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

Property Registration Number 093155, 2025-11-30

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 10 years old and younger aren't allowed at this property.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Charles Alexandre
Relais Charles Alexandre
Relais Charles Alexandre Hotel
Relais Charles Alexandre Hotel Quebec
Relais Charles Alexandre Quebec
Relais Charles-Alexandre Hotel Quebec City
Relais Charles-Alexandre Quebec/Quebec City
Relais Charles Alexandre Hotel
Relais Charles Alexandre Québec City
Relais Charles Alexandre Hotel Québec City

Hotel Charles-Alexandre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 220 out of 440 reviews
Rating 8 - Good. 164 out of 440 reviews
Rating 6 - Okay. 33 out of 440 reviews
Rating 4 - Poor. 15 out of 440 reviews
Rating 2 - Terrible. 8 out of 440 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rejean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Alexandra

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The A/C was not working at all. We called the front desk few times, but unfortunately nothing. We asked for a fan as sleeping with the windows open was not possible as it was too noisy, but never got the fan. A bit disappointed.. Despite everything, the room was very clean.
Stayed 1 night in Jul 2025

6/10 Okay

Eric, Dieppe

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ok property. Well situated and well priced if you are looking for a place to sleep while enjoying the old Quebec area (just a quick walk away). Parking was an issue as it was during the summer festival in Quebec. At $25 for reserved parking spot that was occupied, and ended up in another spot and got boxed in (likely by festival attendee). Just ok.
Stayed 1 night in Jul 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Very steep stairs. Otherwise very good.
Stayed 3 nights in Jun 2025

4/10 Poor

Jonah

Travelled with family
Disliked: Amenities
The virtual keys were not convenient at all, the coffee was not stocked, and there were not enough towels for our room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Annie

Travelled with partner
Everything
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The room was spotless and the communications were easy. Very responsive in finding solution to questions. I liked the self check in and the proximity to downtown.
Stayed 2 nights in Jul 2025

2/10 Terrible

Radhika

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was an unexpected and a terrible experience on my arrival with my family of four at the property in the evening. The room was not ready and there was no housekeeping done. I reported this to the helpdesk agents. They suggested some other accommodation in the vicinity as it was last minute and they could not find an alternative for us. If the agents gave up, you can imagine what we had to go through calling and checking when our mobile phones were almost discharged after driving for 10 hours from Toronto. It was terrible - new city, new language, no contacts and left stranded in spite of booking three weeks prior and receiving confirmation emails, uptil the day of arrival, from the Hotel. I had to book an alternative hotel, on my own, at double the rate. Hope, nobody has to go through this ordeal. It has been one week since I emailed the property team and I have yet to hear back from them.
Beds not made
Unkempt beds
Used dishes in the room
Garbage bag in the room
Stayed 2 nights in Jun 2025

4/10 Poor

yafa

Stayed 3 nights in Jun 2025

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom could use a remodel. Other than that all good.
Stayed 1 night in Jul 2025

10/10 Excellent

Rachelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre propre, très bien adaptée pour un couple avec jeune enfant! Voisins du haut bruyant.
Stayed 1 night in Jun 2025

10/10 Excellent

Ines

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Discover Quebec !

Location was perfect and super clean. It was very easy to get hold of people and everyone was very friendly. Very quiet. Will stay again next time.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location! Home away from home...

It was a perfect location for us! The property felt like an old school boarding house with laundry, a kitchen area (microwave & toaster oven), cozy entryway, and the ice and filtered water machines were fantastic! The onsite parking was tight (spots 9 and 10) so I'd ask not to be assigned there; and we couldn't figure out how to turn the a/c up higher so the room was a bit stuffy (pretty humid weather when we were there) but not unbearable. The staff were SUPER nice and helpful so A+ on customer service. We would definitely stay here again and look forward to returning.
Stayed 2 nights in Jun 2025

8/10 Good

Hailey

Stayed 2 nights in Jun 2025

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great Location. Not having a staff member onsite is interesting as is the all-electronic access. The staff was most responsive though remote. We are in our 70’s and in good shape but dragging luggage and ourselves up 33 stairs to our room was a burden. At least a disclosure that there is no elevator would be good.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location. Lol 34 stairs to reach bedrooms!@@
Stayed 4 nights in Jun 2025

10/10 Excellent

man

Stayed 2 nights in Jun 2025

2/10 Terrible

raissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

yasmin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The room was extremely small. Cannot even walk properly. The shower stall was super tiny. They charged us more than quotes by Hotels.com and I am following up since 10 days for the receipt breakup and they are just not sending it. I had pay at property so they are obliged to give me the receipt.
Stayed 3 nights in Jun 2025

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Clean , walkable , easy access at checkin , close to everything
Stayed 1 night in May 2025

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. clean bathroom. only issue is there’s beeping sound we don’t know where it’s coming from
Stayed 1 night in Jun 2025

10/10 Excellent

Behrouz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was cozy and clean
Stayed 3 nights in Jun 2025

2/10 Terrible

Annette

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There are new owners, new processes & plenty of chaos & confusion about reservations, check in, securing your keys, obtaining breakfast vouchers. Even getting basic towels in your room is a monumental task. I have been a customer for more than 20 years. This time I hosted international guests after bragging about this property. How embarrassing & disappointing. When I asked to speak with the new owners to share my feedback privately, it was a request ignored. Not going back!
Stayed 3 nights in May 2025

6/10 Okay

Carol

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was there for a girls trip, parking is limited, room was clean, were left with less than half a roll of toilet paper and promised another roll would be delivered the next day, it never arrived we ended up using kleenex. The mobile key can't be shared with others in the room and expired 3 hours prior to scheduled check-out. There are no instructions for the coffee machine. The doorstop in the room is a danger, my friend stubbed it and cut her foot, another solution should be used.
Stayed 2 nights in May 2025