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Hotel Universel

3.0 star property
3-star hotel near Laval University

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Photo gallery for Hotel Universel

Spa
Spa
Reception
Reception
Plasma TV

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    ‪1 min walk‬
  • PEPS
    ‪8 min walk‬
  • Laurier Quebec
    ‪3 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(169 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

7.6 out of 10
Good
(27 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(54 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Québec City

Sainte-Foy-Sillery-Cap-Rouge stay.Within a 10-minute walk of this Sainte-Foy-Sillery-Cap-Rouge hotel, you'll find Laval University and Cegep de Sainte-Foy. Also, PEPS is within half a mile (1 km) and Laurier Quebec is within 2 miles (3 km).

What's nearby

  • Laval University - 1 min walk - 0.0 km
  • PEPS - 8 min walk - 0.7 km
  • Laval University Hospital - 3 min drive - 3.0 km
  • Laurier Quebec - 3 min drive - 3.0 km
  • Les Galeries de la Capitale - 6 min drive - 7.4 km

Getting around

  • Quebec Sainte-Foy Station - 16 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 15 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬11 min walk
  • Boston Pizza
  • ‪Shaker Cuisine & Mixologie Québec - ‬5 min walk
  • ‪ThaiZone - ‬5 min walk

About this property

Hotel Universel

3-star hotel near Laval University
Hotel Universel offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business center. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Hotel Universel. Free self parking is available.

This 3-star Québec City hotel is smoke free.

  • 1 building
  • 182 guestrooms or units
  • 4 levels
  • Nightclub
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Languages

English, French

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Plasma TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Eurocard, debit cards, and cash.
    For guests' safety, the property includes a smoke detector in each accommodation.

Property Registration Number 006160, 2025-12-31

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 566 out of 2031 reviews
Rating 8 - Good. 629 out of 2031 reviews
Rating 6 - Okay. 442 out of 2031 reviews
Rating 4 - Poor. 234 out of 2031 reviews
Rating 2 - Terrible. 160 out of 2031 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Stayed 1 night in Mar 2025

6/10 Okay

Fu Yu

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Location is great but building safety and room cleanliness isn’t. The first floor entrance door is always open without anyone supervising or keeping an eye on who can go in and out of the hotel. In hind sight, it was a major safety hazard as who knows if some psycho decides to come into the hotel and starts causing harm to guests! Room isn’t very clean, we had a connecting room and the doorway in the middle was very dirty. There are also not enough storage space in bathroom to put our toiletries bags or hang our clothes/bath towels if we are more than 1 person. The hallways to the rooms always has a weird smell, kind of old mouldy food gone bad smell….or BO. The swimming pool looks nice but not practical, very small and gets easily crowded. The steps in the pool are also very annoyingly designed, we either keep missing the step or hitting our toes against it.
Stayed 2 nights in Mar 2025

6/10 Okay

TIEN-HAN, Dorval

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
In walking distance, the property is surrounded by many variety of restaurants. It's very convenient, however the property is not that secure, I feel anybody can just walks in the property and just break into the rooms to steal something. The hotel is a bit old, the toilet size is for children, too small for adult. The shower head and hot tub water is weak...takes sometimes to fully finish a shower.
Stayed 2 nights in Mar 2025

6/10 Okay

Tania

Business traveller
Disliked: Cleanliness
No breakfast. Hotel was fairly dirty. Sink wouldn't drain, toilet wouldn't stop running. No sound proof rooms, the downstairs is worse than the upstairs. The hot tub was not hot. It was room temperature.
Stayed 2 nights in Mar 2025

8/10 Good

Melanie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Mie

Stayed 2 nights in Mar 2025

4/10 Poor

Mern

Travelled with family, Business traveller
The beds are uncomfortable.
Stayed 1 night in Mar 2025

4/10 Poor

Stefany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice and the pool area is fun for kids but the rooms are badly maintained. We hardly slept because of the noise outside our room.
Stayed 1 night in Mar 2025

10/10 Excellent

andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

marilyse

Business traveller
Stayed 1 night in Feb 2025

8/10 Good

angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the hotel to be great. The staff were amazing and the rooms very quiet. The kids enjoyed the pool and Boston Pizza on site was very convenient.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très accueillant et chaleureux

Excellent rapport qualité prix, plein d'énergie d'hier et la saison d'étudiants et c'est clair que les services disponibles le rend une destination toute l'année, inclus une vraie luxe en été et la basse saison universitaire. Il paraît être associé avec autres marques dans les quartiers historiques, et j'ai hâte de les découvrir, grâce à l'expérience moderne et branché de l'hôtel Universel et notamment toute sa personnel.
Stayed 2 nights in Mar 2025

4/10 Poor

Gilles

Disliked: Room comfort

desappointed

Thermostat at 24 degree all the time,wifi no functionned,the pool was situate in another building.the fan in bathroon no functioned
Stayed 2 nights in Mar 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passé un beau séjour en famille. Très propre et personnel courtois et serviable.
Stayed 2 nights in Mar 2025

6/10 Okay

Sabrina

Travelled with family
Liked: Cleanliness, room comfort

Moyen!

Difficultés à avoir 4 serviettes et 4 débarbouillettes par jour. Il a fallu attendre à 20h une journée pour pouvoir prendre nos douches. Une seule machine à café qui à 2$ dans létablisssment. Piscine beaucoup trop petite 10 personnes et plus de place. Salle darcade désuète.
Stayed 4 nights in Mar 2025

6/10 Okay

Kayla

Travelled with family and small children
Liked: Staff & service
Asked to have the room cleaned and they didn’t get it done til I asked for a second time at 2 pm and they changed my towels and the towels they put were dirty I had to go out and ask the housekeeping for new towels again. Overall the hotel is good but the service need to be improved.
Stayed 1 night in Mar 2025

6/10 Okay

Vincent

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very basic rooms, kind of old, not updated. Very noisy AC/heat units and isolation between rooms and corridors is not efficient for noises.
Stayed 1 night in Mar 2025

8/10 Good

Alexei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Han

Travelled with family and small children
Disliked: Amenities
Pictures looks nicer and newer than reality. Lack of management and quality control from the staff.
Stayed 2 nights in Mar 2025

4/10 Poor

ANTOINE

The water of the pool was not heated. Junk and plastics bottles everywhere in the pool yard. The room urgently needs some urgent repairs specially the heater, also note that the curtain was over the heater which can cause fire. It’s not value for money not recommended.
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2025

4/10 Poor

Julie

Travelled with family
Disliked: Property conditions & facilities
We were disappointed, this hotel did not do justice to the Universel’s hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
plutot bien
Stayed 4 nights in Mar 2025

8/10 Good

Bruno

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall it's a middle class family hotel, if you intend on having a peacefully stay ,it is not the place for you. The hotel is located near everything ...look up for The Pyramid if your looking for food during your stay . The room was ok overall considering the age of the building ...
Stayed 3 nights in Mar 2025

2/10 Terrible

Shawn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible parking layout. Basic services are hard to get ( room cleaning/ fresh sheets or towels), pool area was not clean or upkept. Water damage and leaking in hallways. Very limited tv, beds uncomfortable, no decor. Very noisy, and way too expensive for what you get. This place needs major renovations and new management.
Stayed 3 nights in Mar 2025