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"After reading some of the reviews on this hotel we are a little worried about how the stay would be but I have come to the conclusion that some people ... " More

By a verified traveller on Thu 10 Oct 2019

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Hotel Description

Family-friendly 4-star hotel near Aquarium du Québec

Close to airport

Your stay at this Sainte-Foy-Sillery-Cap-Rouge hotel places you within 2 miles (3 km) of Laurier Quebec and University Laval Hospital. Aquarium du Québec and Quebec Bridge are also within 2 miles (3 km).

Family-friendly fun

This hotel features a restaurant, an indoor pool, and a bar/lounge. There's fun for all ages with a playground and an arcade/game room, and families will appreciate the onsite laundry facilities. Enjoy the fitness center and perks like free self parking and free WiFi.

Free Internet, fireplaces

Boasting fireplaces, the 204 guestrooms also offer free WiFi and memory foam beds. Flat-screen TVs come with cable channels, and other amenities include free wired Internet and refrigerators.

Classic Room 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
C$109* Per night/room 29 Sep. - 30 Sep.

Superior Room, 1 Queen Bed, 1 Queen Murphy Bed, Garden View, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, 2 Queen Murphy Beds, Kitchenette, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, 2 Queen Murphy Beds, Kitchinette, Garden View, Smoking

Bed Count room.options.bedSize.MurphyBed Maximum Occupancy 4 Max

2 Rooms Suite, 1 Queen bed, 2 Queen Murphy Bed

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Superior Room, 2 Queen Murphy Beds, Kitchenette

Bed Count room.options.bedSize.MurphyBed Maximum Occupancy 4 Max

LHotelQuébec ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for LHotelQuébec

Everyone (6) Couples (1) Family (1)
4 out of 5

Posted by on 13 Feb. 2020

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Comment from Hotel Management

15 Feb. 2020 by Gabrielle - Responsable du service à la clientèle

Merci d’avoir séjourné à l'Hôtel Québec et d’avoir pris un moment pour évaluer votre séjour. Nous espérons vous accueillir à nouveau.

4 out of 5

Posted by on 5 Nov. 2019

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Comment from Hotel Management

21 Nov. 2019 by Service clients

Bonjour, Nous avons été très honorés de vous compter parmi nous lors de votre dernier séjour à L’Hôtel Québec et apprécions que vous ayez pris le temps de rédiger ce commentaire. Au plaisir de vous accueillir à nouveau lors de votre prochain séjour dans la magnifique ville de Québec!

4 out of 5
Great pool and hot tub! There were palm trees and a cabana with a live band. It was a fun vacation vibe.

Posted by on 1 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Jackie-Jill Tremblay

Bonjour, We were very honoured to welcome you during your last stay at L’Hôtel Québec and thank you for taking time to share your comments. We are looking forward to welcoming you again during your next stay in wonderful Quebec City!

5 out of 5
After reading some of the reviews on this hotel we are a little worried about how the stay would be but I have come to the conclusion that some people are very picky about their stays. We checked in very late on Tuesday night. Checked right in. Our room was very clean and what we expected. There was really nothing really to complain about. Sure it got busy on the weekend but nothing that was hard to deal with. There were lots of kids there and the pool was very full. But by Sunday it was all cleared out again. The only thing I would suggest is to not eat the buffet on the weekend...expensive and not very good. Everything tasted the same. We did find this great place for breakfast right down the street called Bon Mate. They were great! Over all if you want to be really picky about the hotel you stay in this might not be the one for you but for the price it is clean, well maintained, and in a good location to get around. The staff is friendly and helpful. They have lots of activities for kids on the weekend. We stayed there for a week and had a very pleasant stay.

Posted by on 10 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by Michelle S. Directrice Adjointe à l'Hébergement

Bonjour, Thank you for taking a moment to express your wonderful comments about your stay at L’Hôtel Québec. Since our guests remain the best guides in improving our service, please note that management will make sure to pay particular attention to your comments. Thank you & have a good day

4 out of 5
Inside of the property was nice and clean and nice pool area. The rooms were well kept. The doors are older and noisy when closing. This needs to be updated. You could hear people next door due to the adjoining room with a door. The cleaners in the morning are toooooo noisy. The housekeeping staff talk to each other too loudly while cleaning rooms and make to much noise. Sleeping in Quietly was difficult. One housekeeper was playing music out loud which you could hear down the hallway and through the room. The rest of the personnel were very nice and accommodating.

Posted by on 8 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Jackie-Jill Tremblay

Bonjour, We are sorry to read that your experience did not live up to our reputation for the noise heard from our housekeepers. In this regard, please note that a follow-up will be done with our team to avoid this kind of situation. Have a great day.

4 out of 5

Posted by on 27 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Alexandra B. Directrice Adjointe à l'Hébergement

Bonjour, merci de nous avoir fait part de vos impressions suite à votre passage à notre établissement. Au plaisir de vous revoir! Hello, thank you for having shared your impressions following your visit. Nice to see you again!

3 out of 5
No business center to print out computer updates, no lock, except bar, to outside deck, no microwave in the room. Staff was very helpful.

Posted by , from Arkansas on 7 Oct. 2018

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Comment from Hotel Management

7 Oct. 2018 by Alexandra B. Directrice Adjointe à l'Hébergement

Hello, Thank you for having stayed in our establishment and for having shared your impressions following your visit. We are sorry to hear that some things you did not like during your stay. Note than for microwave, we have one on each floor, and for printing, you can ask at the front desk anytime and they will print it for you. Your comment will be sent to the relevant department. It's a pleasure to see you again!

3 out of 5
The hotel is geared toward families with young children. If you have no kids or teens, you will probably want to avoid staying here. The dinner buffet, while reasonably priced, was mediocre at best.

Posted by on 4 Aug. 2018

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Comment from Hotel Management

5 Aug. 2018 by Alexandra B., Front desk assistant manager

Hello, thank you for staying at our establishment and giving us your impression. Your comment will be transferred to the department concerned. Good to See you again!

Property Features

As a guest of LHotelQuébec, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. A terrace, an arcade/game room, and multilingual staff are also featured at the family-friendly LHotelQuébec. Free self parking is available. This 4-star Quebec hotel is smoke free.

  • 204 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Jean Lesage Intl. Airport (YQB) (9.3 km / 5.8 mi)
  • Train station: Quebec Sainte-Foy Station (1.5 km / 0.9 mi)
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

LHotelQuébec offers 204 accommodations with fireplaces and safes. Memory foam beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Quebec hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Fireplace
  • Memory foam beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Le 10 Vagues - Overlooking the pool and garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 5:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Cribs (infant beds) are available for CAD 15.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property Registry Number - 074152
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 8.50 and CAD 16.50 for adults, CAD 5.00 and CAD 9.5 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: CAD 15.0 per night
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • LHotelQuébec Hotel
  • LHotelQuébec Hotel
  • LHotelQuébec Quebec
  • LHotelQuébec Hotel Quebec

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.