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4.3 out of 5

"The people were very friendly, particularly valet. " More

By a verified traveller on Tue 19 Jun 2018

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Hotel Description

4.5-star luxury hotel near San Diego City College

Downtown San Diego stay

Within a 15-minute walk of this Downtown San Diego hotel, you'll find San Diego City College and San Diego Convention Center. Also, Westfield Horton Plaza is within half a mile (1 km) and Balboa Park is within 2 miles (3 km).

Luxury amenities

A full-service spa, a health club, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. You'll appreciate the outdoor pool, bar/lounge, and coffee shop.

IPod docks, WiFi

In addition to LED TVs with cable channels, the 223 guestrooms offer WiFi and balconies. IPod docks, 24-hour room service, and premium bedding are also available.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$192* Per night/room 15 Dec. - 16 Dec.

Premier Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Westgate Hotel ratings based on 38 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Westgate Hotel

Everyone (15) Couples (2) Family (5)
5 out of 5
The room was clean. The service was friendly and welcoming. This was my second time at The Westgate hotel.

Posted by on 7 Dec. 2019

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Comment from Hotel Management

7 Dec. 2019 by Beatriz Krause - Front Desk Manager

Thank you for taking the time to leave us your review. We hope to have the pleasure to have you back at our property soon. Warm Regards,

5 out of 5

Posted by on 12 Nov. 2019

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Comment from Hotel Management

14 Nov. 2019 by Melanie Cox - Guest Services Supervisor

Good evening, Thank you very much for your review! We're happy to know that you enjoyed your stay with us in San Diego and we would love to serve you again in the future! Have a wonderful evening, Melanie Cox Guest Services Supervisor

5 out of 5

Posted by on 17 Aug. 2019

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Comment from Hotel Management

18 Aug. 2019 by Beatriz Krause - Front Desk Manager

Thank you for your kind review.

3 out of 5
I think it’s a nice hotel however staff very snooty and if your attire is casual instead of business or evening gown attire you will be treated by staff members as beneath them. Vacationers are looked at with a potential of damaging their property for being an average person and not the elite class they are hoping for, entertainment is a piano or jazz band you have to wear evening attire for in the bar area and many hidden fees for the “privilege” of staying at their hotel and for “potential incidental “ fees to sum up rudest staff I have ever encountered and do not recommend this hotel.

Posted by on 11 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Donna - Guest Services Supervisor

Dear guest, Thank you for your review. It is unfortunate that the service of our staff fell short this time since we take pride of giving exceptional service for each and every guest. I know that this is not the accommodation that you were expecting and I'm really sorry. We definitely would love to hear more details on what made you feel that way, so we can address the issue to the right management team. Our goal is to deliver great service and comfortable accommodation to all of our guests. Please give us another chance in the future so we can make sure your stay will be more enjoyable. We appreciate your feedback and we hope to welcome you again, Best Regards,

5 out of 5
My husband and I spent five nights at the Westgate for our 20th anniversary. The hotel is gorgeous and spotless. Our room was spacious and comfortable and the bathroom was larger than expected. The staff was friendly and catered to every need. My favorite amenity was the rooftop spa and pool. It is absolutely gorgeous and the pictures online don’t do it justice. There’s a spacious hot tub and pool. Large beach towels are provided as well as bar and restaurant items. There are many lounge chairs and umbrellas, as well as a beautiful fountain with tables and chairs. You will not be disappointed at the restaurant food either. The hotel location was right at the top of the Gaslamp district so we were able to easily walk to all kinds of shops and restaurants. The Westgate helped make our anniversary amazing and we will be back!

Posted by , from Leavittsburg, OH on 8 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by Donna - Guest Services Supervisor

Dear Jennifer, Thank you very much for taking the time to leave such a great review. It was very enjoyable reading it. We are happy you enjoyed the facilities of the hotel and that you found our staff to be helpful. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Thank you again for sharing your experience with other travelers. We hope to welcome you again at our hotel, Best Regards from Westgate Team

3 out of 5
The property had a nice classic/old world feel. However they seemed short staffed, the check-in process was very slow and $40 per night to park a vehicle in the valet-only garage was ridiculous!!

Posted by on 6 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Beatriz Krause - Front Desk Manager

Dear Guest, Thank you for sending us your feedback. We appreciate that in order to improve our services. I sincerely apologize for the delay upon your arrival on check in. I hope you can give us another chance in the future. Best Regards,

4 out of 5
The hotel is excellent but it would be nicer to make clear that parking is not free and what the charges are for valet parking. Also, I didn’t like that I had to pay $20 per person to have access to the “spa” which is just a pool because the actual spa services have only 10% off I probably belong at a different level of hotel. But overall very luxurious.

Posted by on 5 Aug. 2019

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Comment from Hotel Management

5 Aug. 2019 by Beatriz Krause - Front Desk Manager

Dear Houston, Thank you for taking the time to send us your feedback. We appreciate your comments in order to make our services better. We were happy to read you rated the hotel as excellent and found it luxurious. Best Regards,

4 out of 5
The property was clean but some of the furnishing/fixtures needed to be redone (small holes in the carpet,faucet leaked water, etc). The overall look of the hotel is quite ornate and grand in styling so I understand that it is difficult to upkeep. Excellent service and the food was delicious.

Posted by on 9 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Donna

Dear Guest, Thank you for your review. We appreciate your feedback on what we need to improve. We are glad to hear our service affected on you having a good stay. We look forward to welcome you again at our property. Best Regards, Westgate Team

4 out of 5
The hotel is elegant! Staff are very helpful. It is centrally located and very near the places we visited. I will definitely recommend this hotel to my friends.

Posted by on 24 Apr. 2019

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Comment from Hotel Management

24 Apr. 2019 by Luis Sarabia- Guest Service's Supervisor

We appreciate you in taking the time to leave this review, I am happy to hear that your stay was a memorable stay. Thank you for choosing to stay with us during your visit to San Diego, we look forward to your next visit!!

4 out of 5
Decent hotel located around the corner from the Civic Center, Lyceum theater and other cultural venues. Other than the meeting and party space, the bar and dining room areas were relatively small. Dinner was outstanding, the quality and service for breakfast was sub par.

Posted by on 1 Apr. 2019

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Comment from Hotel Management

1 Apr. 2019 by Luis Sarabi- Guest Service's Supervisor

We appreciate you in taking the time to write and leave this review. We will use the information provided as a tool to train our employees to better the service that we provide to all of our guests. We appreciate you in choosing to stay with us during your visit here in Sunny San Diego.

Property Features

Westgate Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a 24-hour business center on site. Event space at this hotel measures 11000 square feet (1022 square meters). A spa tub, a rooftop terrace, and spa services are also featured at the luxury Westgate Hotel. Parking is available for a fee. This 4.5-star San Diego hotel is smoke free.

  • 223 guestrooms or units
  • 19 levels
  • 11000 sq ft of conference space
  • 1022 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Diego, CA (SAN-San Diego Intl.) (4.4 km / 2.8 mi)
  • Train station: San Diego Santa Fe Depot (0.8 km / 0.5 mi)
  • Metro station: Civic Center Station (0.1 km / 0.1 mi)
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

Westgate Hotel offers 223 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. 49-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This San Diego hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Westgate Room - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Plaza Bar - This piano bar serves light fare only. Happy hour is offered.

24-hour room service is available.

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

Guests should contact this property in advance by email or telephone with special requests. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 40 per person (approximately)
  • Fee for in-room wireless Internet: USD 20 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 20 per night (rates may vary)
  • Valet parking fee: USD 40 per night (in/out privileges)
  • Extended parking fee: USD 40 per night
  • Late check-out fee: USD 100.00 (subject to availability)
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Westgate
  • Westgate Hotel
  • Westgate Hotel San Diego
  • Westgate San Diego
  • Westgate Hotel Hotel
  • Westgate Hotel San Diego
  • Westgate Hotel Hotel San Diego

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/San-Diego-Hotels-Westgate-Hotel.h24548-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.