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4.2 out of 5

"The hotel is elegant but classic and the staff are wonderful! Great place to stay and easy access to the heart of San Francisco! " More

By a verified traveller on Sun 01 Dec 2019

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Hotel Description

5-star luxury hotel near Oracle Park

Heart of San Francisco

Within a 10-minute walk of this Downtown San Francisco hotel, you'll find San Francisco Museum of Modern Art and Moscone Convention Center. Also, Embarcadero Center is within half a mile (1 km) and Oracle Park is within 2 miles (3 km).

Dining options, 2 bars/lounges

This luxury hotel includes 2 restaurants, an indoor pool, and a spa tub. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the gym and visit the 2 bars/lounges and bar/lounge for drinks.

WiFi, flat-screen TVs

The 556 guestrooms feature WiFi, flat-screen TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Wired Internet, room service, and Frette Italian sheets are also available.

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$300* Per night/room 24 Nov. - 25 Nov.

Superior Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

City Room, 1 King Bed, Non Smoking, City View (New Montgomery Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Palace Hotel, a Luxury Collection Hotel, San Francisco ratings based on 9 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Palace Hotel, a Luxury Collection Hotel, San Francisco

Everyone (5) Couples (2) Family (1)
5 out of 5
Glamorous old San Francisco grand hotel . Lots of newer amenities . Loved the feel of the Palace ,

Posted by , from Toronto on 3 Sep. 2019

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5 out of 5
Friendliness

Posted by on 17 Oct. 2021

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2 out of 5
Overall its a nice historic hotel with a very beautiful lobby. They seem to be significantly understaffed which lead to issues at check-in and the valet. Upon arrival at 4pm our room was not ready and 1 1/2 hours later we were still waiting. We finally received a room but it was not the upgraded room we booked online. The room itself is small, which is not unexpected in a historic property but it didn't have basic amenities either, such as power at the desk or a mirror in the room which made it challenging for two people to get ready at the same time. The hotel room was clean and the bed was comfortable however.

Posted by on 24 Dec. 2019

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5 out of 5
The hotel is elegant but classic and the staff are wonderful! Great place to stay and easy access to the heart of San Francisco!

Posted by on 1 Dec. 2019

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5 out of 5

Posted by on 26 Jul. 2019

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5 out of 5

Posted by on 7 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by Director of Sales and Marketing

Dear Guest, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at the Palace Hotel, A Luxury Collection Hotel look forward to your next visit. Sincerely, Kevin Boland, Director of Sales and Marketing

5 out of 5
the Hotel went out of there way to make sure we had a GREAT time. Will be going back!!!

Posted by on 17 Jun. 2019

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1 out of 5
They lost my reservation and wanted to charge me again even though I paid Travelocity for the room.

Posted by on 11 Jun. 2019

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5 out of 5
great near the beach and the mountains and the river

Posted by on 31 Dec. 2018

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About the Palace Hotel, a Luxury Collection Hotel, San Francisco

Location 2 New Montgomery St, San Francisco, CA 94105

Property Features

Palace Hotel, a Luxury Collection Hotel, San Francisco offers its guests an indoor pool, a spa tub, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a bar/lounge. WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 53000 square feet (4924 square meters) and includes a conference center. The luxury Palace Hotel, a Luxury Collection Hotel, San Francisco also features multilingual staff, coffee/tea in a common area, and concierge services. Parking is available for a fee. This 5-star San Francisco hotel is smoke free.

  • 1 building
  • 556 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 53000 sq ft of conference space
  • 4924 sq m of conference space
  • Built in 1875
  • Bar or lounge
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Train station: San Francisco Station (2.1 km / 1.3 mi)
  • Metro station: Market St & New Montgomery St Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Palace Hotel, a Luxury Collection Hotel, San Francisco offers 556 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 48-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This San Francisco hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Frette Italian linens
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.

Garden Court - This restaurant serves breakfast, brunch, and lunch.

Pied Piper Bar - This bar serves light fare only.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global).

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 49 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Hotel Luxury Collection
  • Palace Hotel Luxury Collection San Francisco
  • Palace Luxury Collection
  • Palace Luxury Collection San Francisco
  • Palace Hotel Luxury Collection Hotel San Francisco
  • Palace Hotel Luxury Collection Hotel
  • Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Historic Hotels of America.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.