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Palace Hotel, a Luxury Collection Hotel, San Francisco

5.0 star property
5-star luxury hotel near Moscone Convention Center

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Photo gallery for Palace Hotel, a Luxury Collection Hotel, San Francisco

View from property
Creator video
2 bars/lounges, cocktail bar
Property amenity
Banquet hall

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View in a map
2 New Montgomery St, San Francisco, CA, 94105
  • Place, Palace Hotel
    ‪2 min walk‬
  • Place, Union Square
    ‪5 min walk‬
  • Place, Moscone Convention Center
    ‪8 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(79 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(21 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Superior Room, 2 Double Beds

9.0 out of 10
Wonderful
(61 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Deluxe Room, 2 Double Beds

9.6 out of 10
Exceptional
(18 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed

Grand Room, 1 King Bed

Grand Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Junior Studio Suite, 1 Bedroom

9.4 out of 10
Exceptional
(11 reviews)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

8.0 out of 10
Very good
(6 reviews)
  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 84 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living room

Presidential Suite, 1 Bedroom

  • 186 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Hearing Accessible)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Superior Room, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Hearing Accessible)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Superior Room, 2 Double Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Double Beds

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Exterior

Hyatt Regency San Francisco

Downtown San Francisco
  • Pet-friendly
  • Free WiFi
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4.6 out of 5, Wonderful, 1,984 reviews
The price is CA $202
CA $302 total
includes taxes & fees
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About the area

San Francisco

Heart of San Francisco.Within a 10-minute walk of this Downtown San Francisco hotel, you'll find Union Square and Embarcadero Center. Oracle Park and Pier 39 are also within 2 miles (3 km).

What's nearby

  • Palace Hotel - 2 min walk - 0.2 km
  • San Francisco Museum of Modern Art - 5 min walk - 0.4 km
  • Union Square - 5 min walk - 0.5 km
  • Moscone Convention Center - 8 min walk - 0.7 km
  • Embarcadero Center - 10 min walk - 0.9 km

Getting around

  • Market St & New Montgomery St Stop - 1 min walk
  • San Francisco Station - 2 min drive
  • San Francisco Intl. Airport (SFO) - 28 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Ghirardelli Ice Cream & Chocolate Shop - ‬1 min walk
  • ‪Uno Dos Tacos - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪House of Shields - ‬1 min walk

About this property

Palace Hotel, a Luxury Collection Hotel, San Francisco

5-star luxury hotel near Moscone Convention Center
Palace Hotel, a Luxury Collection Hotel, San Francisco offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 53000 square feet (4924 square meters) and includes a conference center. The luxury Palace Hotel, a Luxury Collection Hotel, San Francisco also features multilingual staff, coffee/tea in a common area, and concierge services. Parking is available for a fee.

This 5-star San Francisco hotel is smoke free.

  • 1 building
  • 556 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 53000 sq ft of conference space
  • 4924 sq m of conference space
  • Built in 1875
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
Palace Hotel, a Luxury Collection Hotel, San Francisco offers 556 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 48-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This San Francisco hotel provides wired and wireless Internet access (WiFi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

The property is a member of Historic Hotels of America.

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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Valet parking on site (USD 72 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 49 for adults and USD 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (36 inches high)
  • Handrails in stairways (36 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 48-inch flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 49 for adults and USD 25 for children
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

Reviews

Palace Hotel, a Luxury Collection Hotel, San Francisco Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 747 out of 1007 reviews
Rating 8 - Good. 138 out of 1007 reviews
Rating 6 - Okay. 60 out of 1007 reviews
Rating 4 - Poor. 28 out of 1007 reviews
Rating 2 - Terrible. 34 out of 1007 reviews

Reviews

8/10 Good

Diana M, Burlington

Liked: Cleanliness
Stayed 7 nights in Sep 2025

10/10 Excellent

Bruce

Stayed 2 nights in Aug 2025

4/10 Poor

Fiona

Liked: Cleanliness, staff & service, room comfort

Exceptonal Staff but Avoid Marriott Hotel’s

Problems cancelling the first night that I’d booked even though it was within the cancellation period. Led a merry dance by both hotel.com & the Palace Hotel. Also nearly didn’t get checked in because I’d only got Apple Pay, which apparently Marriot do not accept. Had to pay with a business card in the end as it was the only physical card we had with us. No information given before hand about having to have a physical card. The other 3 hotels we stayed in US all accepted payment/deposit with Apple Pay. We got the impression that the hotel is trying to save money eg cheap toilet paper, almost threadbare towels/robes, woodwork needing revarnishing, swimming pool water cool. Room on 4th floor very noisy from outside traffic as window only single pane glass. I will say though, that the staff were all exceptional - friendly, polite, helpful, they couldn’t do enough for you. They were the highlight of staying there.
Stayed 7 nights in Aug 2025

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Yun

Stayed 4 nights in Aug 2025

10/10 Excellent

Yasuhiro

Stayed 1 night in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, grand hotel with a rich history. The staff is friendly and helpful, The hotel is located in a central area near shopping and Union Square. Walking/biking distance to nearby attractions. Wonderful Sunday brunch!
Stayed 2 nights in Aug 2025

10/10 Excellent

Aubrey

Stayed 1 night in Aug 2025

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, easy to get to from airport - BART to Montgomery. V. convenient location and would stay again. Wish there were more great family restaurants nearby. It's between waterfront, union square near the CBD. So on weekdays, it's busier but still not unsafe at all. Better than expected
Stayed 2 nights in Jul 2025

10/10 Excellent

Santosh

Stayed 1 night in Aug 2025

10/10 Excellent

mehdi

Stayed 1 night in Jun 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Samuel

Stayed 2 nights in Jul 2025

10/10 Excellent

Derek

Stayed 1 night in Jul 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, luxurious property! Corridor and room noise carries loudly, however. The staff is incredible.
Stayed 2 nights in Jul 2025

10/10 Excellent

Francisco

Stayed 1 night in Jul 2025

10/10 Excellent

Jenelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful. Beautiful furniture and chandeliers! We donned at both restaurants and both were amazing!
Stayed 1 night in Jul 2025

10/10 Excellent

Tyrone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nai

Stayed 1 night in Jul 2025

10/10 Excellent

Jose

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Impressive lobby, rooms comfortable and spacious. Good location for exploring
Stayed 3 nights in Jul 2025

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence
Stayed 2 nights in Jul 2025

10/10 Excellent

Wendy, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025