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Castle Inn

2.0 star property
Hotel near Lombard Street in San Francisco

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Photo gallery for Castle Inn

Restaurant
Free self parking
Hair dryer, towels
Exterior
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
1565 Broadway, San Francisco, CA, 94109
  • Place, Van Ness Avenue
    ‪1 min walk‬
  • Place, Union Street
    ‪5 min walk‬
  • Place, Lombard Street
    ‪11 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Room

Superior Room | Living area

Superior Room

9.2 out of 10
Wonderful
(144 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Living area

Superior Room, 2 Queen Beds

9.0 out of 10
Wonderful
(122 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the area

San Francisco

Heart of San Francisco.Your stay at this Downtown San Francisco hotel places you within 2 miles (3 km) of Lombard Street and Pier 39. Palace of Fine Arts and University of San Francisco are also within 3 miles (5 km).

What's nearby

  • Van Ness Avenue - 1 min walk - 0.1 km
  • Union Street - 5 min walk - 0.5 km
  • Lombard Street - 11 min walk - 1.0 km
  • Ghirardelli Square - 15 min walk - 1.3 km
  • Pier 39 - 3 min drive - 2.2 km

Getting around

  • San Francisco Station - 5 min drive
  • Hyde St & Broadway Stop - 5 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪Peet's Coffee & Tea - ‬2 min walk
  • ‪Cafe Réveille - ‬3 min walk
  • ‪Harris' Restaurant - ‬2 min walk
  • ‪Cheese Plus - ‬2 min walk
  • ‪Teaspoon - ‬2 min walk

About this property

Castle Inn

Hotel near Lombard Street in San Francisco
As a guest of Castle Inn, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. The business-friendly Castle Inn also features concierge services, complimentary newspapers in the lobby, and express check-out. Self parking is free.

This San Francisco hotel is smoke free.

  • 25 guestrooms or units
  • 5 levels
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Castle Inn offers 25 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 

We should mention

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Inn
Castle Inn San Francisco
Castle San Francisco
Castle Hotel San Francisco
Castle Motel San Francisco
Castle Inn Hotel
Castle Inn San Francisco
Castle Inn Hotel San Francisco

Castle Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 658 out of 1002 reviews
Rating 8 - Good. 268 out of 1002 reviews
Rating 6 - Okay. 54 out of 1002 reviews
Rating 4 - Poor. 14 out of 1002 reviews
Rating 2 - Terrible. 8 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything.
Stayed 3 nights in Sep 2025

10/10 Excellent

Judy

Stayed 3 nights in Aug 2025

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to Waymo to Fishermans Wharf. Convenient parking. We had a quiet room towards the back of the hotel. Only trouble was that air conditioner leaked on the rug, making a wet, dirty mess.
Stayed 1 night in Aug 2025

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service
Hotel had free parking. Restaurants nearby, nice neighborhood. I was checked in by Damon, he was very pleasant and helpful. Would definitely stay there again.
Stayed 5 nights in Aug 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to restaurants and some shopping. Relatively quiet sleeping for location. We used ride share for Pier and left the car in the garage. My son stayed a few months ago and walked to the Pier. He's in good shape. Free parking here is a plus. Hotel is good condition for its age. If you like walking and local vibe this is good choice.
Stayed 2 nights in Aug 2025

6/10 Okay

Wenling

Liked: Cleanliness, property conditions & facilities, room comfort
Place and room is clean and good, service was friendly and okay but what is annoying is the noise level. I was in room 116, 3rd room from back end of the bldg but street noise is unbearable with window shut and AC on. Ear plug helped some until people above and around the room stomp, drop stuff and slam doors. If you prefer quiet place to rest, this is not the motel for you. I wish they did show the noise level as part of the rating
Stayed 2 nights in Aug 2025

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable no frills room. I’d stay again

Room was clean , lotsa shampoo , no cream rinse . Only one pack of coffee. Good parking , fast check in
Stayed 1 night in Aug 2025

8/10 Good

Jody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I always look for a SF hotel where parking isn't an expensive hassle. This filled the bill. Near my appointment, cool neighborhood to explore, wonderful front desk.
Stayed 1 night in Aug 2025

10/10 Excellent

Vera

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great and friendly service
Stayed 3 nights in Jul 2025

8/10 Good

Ruthie

Liked: Cleanliness, staff & service
Parking was tight. Elevator was wonky.
Stayed 1 night in Aug 2025

6/10 Okay

Yaron

Travelled with family
Liked: Staff & service, room comfort

A great place just to sleep in not to stay

Very basic hotel. Not a room you want to stay in other than for sleeping. Old and damp carpet, needed to blast air condition to overcome the smell despite it being a cold day. There is free parking which is a great advantage and it’s very close to Polk Street with its restaurants. The staff were very kind and it was easy to check in. I would recommend it if you’re really just looking for a place to sleep not to stay in and enjoy.
Stayed 1 night in Aug 2025

10/10 Excellent

CORINNA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when visiting SF - top place and highly recommended!
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for the price

It was an accomodation good for the price. The rooms were clean and spacious too. Free car parking is a plus! The location was safe and convenient as well.
Stayed 2 nights in Aug 2025

8/10 Good

Lester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Castle Inn, San Francisco

Had a comfortable stay at the Castle Inn at end of May 2025. The location was excellent, near main attractions. There were issues with the phone system, where the phone rang for 2 straight evenings and no one answered. We notified the front desk and was informed of problems with the phone system. We unplugged the phone after the first night, but the staff plugged it in again (unknown to us) and it disturbed us for the 2nd night. The basement garage provided free parking, but it takes some care and effort to maneuver the car to fit through the extremely narrow entrance. After we checked out, management was affable in storing our baggage until 5:00 pm to enable us to do more sightseeing. Overall, I recommend this hotel for basic comfort, location and reasonable price.
Bathroom view 1a, Castle Inn
Bathroom view 1b, Castle Inn
Bedroom view, Castle Inn
Hotel Front view 1a, Castle Inn
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

XIANGYU

Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Stayed 1 night in Aug 2025

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We loved this place!

Natalie was the hotel super modern and very inviting, the room was very clean, the location was great, and the parking was easy. What really pushed our stay over the top and made it truly spectacular was the customer service given to us by Damon at the front desk! He was the best! We can’t see enough wonderful things about him and the help he offered us. We would absolutely recommend this property and we plan to stay here again the next time we’re in town.
Stayed 1 night in Aug 2025

10/10 Excellent

Rudy

Stayed 1 night in Jul 2025

4/10 Poor

Steven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is in a typical San Francisco setting, so parking is very tight and tricky to navigate. The staff were fine, but the building itself is definitely showing its age — old and worn, with a generally dingy feel. Our room’s door closed and locked, but didn’t seal properly, so you could see daylight around it. The place could really use some updates and maintenance to feel more comfortable.
Stayed 1 night in Aug 2025

8/10 Good

Raymon

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The room was clean and spacious. The bed was comfortable. The staff were friendly. And there are some good dining options within walking distance. Along with a Walgreens and coffee options. The parking was tight, as in you need to be able to maneuver i and out of the spaces. Though, it is free. Which is hard to find in San Francisco.
Stayed 3 nights in Aug 2025

10/10 Excellent

Anna, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Leidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Rametin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Drug Den Motel.

One of the worst nights of staying at any hotel EVER! With screaming and physical fights during the entire night between the people in the room above pounding the ceiling over our heads we had no chance to rest at all before having to get up for our meeting the next morning. The violence became so bad that we were afraid for our safety. I don’t know how this place has racked up a 9.2 rating. However they managed it, it’s a scam. Aside from being disappointed with the hotel, I am also extremely disappointed with hotels.com for offering this type of place on their platform. I’ve been a loyal customer for years but after this experience I am not sure if I can trust hotels.come anymore.
Stayed 1 night in Aug 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Location, location, location! Free parking was the big sell! Walking to major attractions was only twenty minutes away.
Stayed 3 nights in Aug 2025