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Palace Hotel, a Luxury Collection Hotel, San Francisco

Property class: 5 and above
5-star luxury hotel near Moscone Convention Center

Choose dates to view prices

Photo gallery for Palace Hotel, a Luxury Collection Hotel, San Francisco

A grand hall with a high arched ceiling and chandeliers, featuring multiple dining tables and chairs arranged for service.
Creator video - submitted by Виктор's Travel Shop
A grand lobby with marble columns, a chandelier, and a spacious seating area.
A bar area with a large painting, wooden bar counter, and multiple stools.
A grand lobby with arched ceilings, marble columns, and a central seating area with sofas and tables.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
2 New Montgomery St, San Francisco, CA, 94105
  • Place, Palace Hotel
    ‪1 min walk‬
  • Place, San Francisco Museum of Modern Art
    ‪3 min walk‬
  • Place, Moscone Convention Center
    ‪5 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a bedside table with lamps, a chair, a bench, and a desk.

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(88 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a bench, a window with curtains, and a framed picture on the wall.

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(24 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a television.

Superior Room, 2 Double Beds

9.0 out of 10
Wonderful
(66 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom

A hotel room with a large bed, a chair, a desk, and a TV.

Superior Suite, 1 Bedroom

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a view of a building through a window.

Deluxe Room, 2 Double Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed

A hotel room with a large bed, bedside tables, a bench, a chair, a small table, and a mirror.

Grand Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom

A hotel room with a bed, two bedside tables with lamps, a sofa, a small ottoman, and a wooden coffee table.

Junior Studio Suite, 1 Bedroom

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

A hotel room with a large bed, two bedside tables with lamps, a bench, a window with curtains, and a view of a building outside.

Deluxe Suite, 1 Bedroom

8.0 out of 10
Very good
(6 reviews)
  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

A modern living room with a sofa, armchairs, a coffee table, and a chess table.

Suite, 1 Bedroom

  • City view
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

A spacious living room with a grand chandelier, a fireplace, and a piano.

Presidential Suite, 1 Bedroom

  • City view
  • 186 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

A hotel room with a large bed, a bedside table with lamps, a chair, a bench, and a desk.

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

A hotel room with two beds, a desk, a chair, and a television.

Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

A hotel room with two beds, a desk, a chair, and a television.

Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

A hotel room with a large bed, a desk, a chair, a bench, a window with curtains, and a framed picture on the wall.

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

A hotel room with a large bed, a desk, a chair, a bench, a window with curtains, and a framed picture on the wall.

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

A hotel room with a bed, two bedside tables with lamps, a sofa, a small ottoman, and a wooden coffee table.

Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

A hotel room with a large bed, a desk, a chair, a bench, a window with curtains, and a framed picture on the wall.

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Hearing Accessible)

A hotel room with a large bed, a bedside table with lamps, a chair, a bench, and a desk.

Superior Room, 1 King Bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

A hotel room with a large bed, a bedside table with lamps, a chair, a bench, and a desk.

Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Hearing Accessible)

A hotel room with two beds, a desk, a chair, and a television.

Superior Room, 2 Double Beds (Hearing Accessible)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

San Francisco

Heart of San Francisco.Within a 10-minute walk of this Downtown San Francisco hotel, you'll find San Francisco Museum of Modern Art and Union Square. San Francisco Bay and Oracle Park are also within 2 miles (3 km).

What's nearby

  • Palace Hotel - 1 min walk - 0.1 km
  • San Francisco Museum of Modern Art - 3 min walk - 0.3 km
  • Moscone Convention Center - 5 min walk - 0.4 km
  • Union Square - 5 min walk - 0.5 km
  • Embarcadero Center - 11 min walk - 1.0 km

Getting around

  • Market St & New Montgomery St Stop - 1 min walk
  • San Francisco Station - 2 min drive
  • San Francisco Intl. Airport (SFO) - 28 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪The Grove - ‬3 min walk
  • ‪Ghirardelli Ice Cream & Chocolate Shop - ‬1 min walk
  • ‪Asha Tea House - ‬3 min walk
  • ‪Uno Dos Tacos - ‬3 min walk

About this property

Palace Hotel, a Luxury Collection Hotel, San Francisco

5-star luxury hotel near Moscone Convention Center
Palace Hotel, a Luxury Collection Hotel, San Francisco offers its guests an indoor pool, a hot tub, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 53000 square feet (4924 square meters) and includes a conference center. The luxury Palace Hotel, a Luxury Collection Hotel, San Francisco also features multilingual staff, coffee/tea in a common area, and concierge services. Parking is available for a fee.

This 5-star San Francisco hotel is smoke free.

  • 1 building
  • 556 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 53000 sq ft of conference space
  • 4924 sq m of conference space
  • Built in 1875
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
Palace Hotel, a Luxury Collection Hotel, San Francisco offers 556 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 48-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This San Francisco hotel provides wired and wireless Internet access (WiFi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

The property is a member of Historic Hotels of America.

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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Valet parking on site (USD 72 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 49 for adults and USD 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (36 inches high)
  • Handrails in stairways (36 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 48-inch flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 47.08 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 49 for adults and USD 25 for children
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

Frequently asked questions

How close is Palace Hotel, a Luxury Collection Hotel, San Francisco to the airport?

Palace Hotel, a Luxury Collection Hotel, San Francisco is 19 mi (33-min drive) away from the Oakland Intl. Airport (OAK) airport, the closest popular airport to the property.

How much does it cost to stay at Palace Hotel, a Luxury Collection Hotel, San Francisco?

As of Nov 15, 2026, prices found for a 1-night stay for 2 adults at Palace Hotel, a Luxury Collection Hotel, San Francisco on Nov 22, 2026 start from CA $435, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco have an airport shuttle?

Airport shuttle services are not available at Palace Hotel, a Luxury Collection Hotel, San Francisco.

How close is Palace Hotel, a Luxury Collection Hotel, San Francisco to the beach?

This hotel is 6.6 mi (36-min drive) from Ocean Beach.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco offer free breakfast?

Free breakfast isn’t provided at Palace Hotel, a Luxury Collection Hotel, San Francisco, but buffet breakfast is offered for a fee of USD 49 for adults and USD 25 for children. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 10:30 AM.

Is there a casino at Palace Hotel, a Luxury Collection Hotel, San Francisco?

No, there is no casino at this hotel, but San Pablo Lytton Casino (21-min drive) is nearby.

What time is check-in at Palace Hotel, a Luxury Collection Hotel, San Francisco?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Palace Hotel, a Luxury Collection Hotel, San Francisco?

Free parking is not available at this hotel. Valet parking is available for USD 72 per day.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco have a pool?

Palace Hotel, a Luxury Collection Hotel, San Francisco features an indoor pool.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco have a restaurant?

There are 2 onsite restaurants, offering options like Californian cuisine and light fare.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco have a spa?

There are no spa services available at this hotel.

How close is Palace Hotel, a Luxury Collection Hotel, San Francisco to downtown San Francisco?

Palace Hotel, a Luxury Collection Hotel, San Francisco is 1.3 mi away from San Francisco.

Palace Hotel, a Luxury Collection Hotel, San Francisco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 754 out of 1000 reviews
Rating 8 - Good. 128 out of 1000 reviews
Rating 6 - Okay. 59 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at the hotel
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great location. Friendly staff. I don't know if I'll be back to San Francisco ever again, but if I do, I couldn't imagine staying anywhere else.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and helpful. The hotel was beautiful and well maintained. The bed was so comfortable. my family and I would definitely stay there again.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and a great place to stay. Really nice rooms and gym/ pool are great also. Staff are very helpful. Really close to the BART so you can get to the airport and other places easily.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful historic building beautifully restored. Lovely room with high ceilings. Great gym and pool.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Palace Hotel was excellent. Everyone of the staff we encountered greeted us with a hello and welcoming smile. Room service food was fantastic. Overall experience was great.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel and our suite was amazing for the 4 of us.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful hotel in very nice location, close to everything.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the indoor pool! Hotel is spotless. Staff warm and welcoming. Room service breakfast was delicious
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Garden Dining area was stunning. The breakfast buffet and service were outstanding. The hotel is impeccable and well appointed.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a stunningly beautiful hotel. We took the little history tour and enjoyed the 3 course lunch. The location is excellent for the red bus tour from Union Square, all the high end stores, restaurants, and MOMA. Very comfortable beds and we got a kick out of the robes and slippers. Highly recommend!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room and a comfortable bed.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five Star as always!!!!!!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hadn't really done any research prior to the trip and this location was FANTASTIC. The location was great where the places and things we wanted to do was within walking distance and if needed we took an Uber. The hotel itself is a magical place full of history and it was a little place locked away smack dab in the city. They provided great service, amenities were for everyone, they provided great inclusion for kids etc..overall great experience.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so helpful, I had my marathon the next morning and my bib pins didn’t work, they had some brought to me after one short call. They are the best!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, clean and amenities
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is wonderful except we we’re on the second floor and there was a wedding in the main ballroom area and it legit felt like we were above a club with the volume of the music and the flashing lights. We had young kids and the music didn’t stop until midnight.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Wonderful stay! We loved it!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Clean space.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super approachable and responsive. My best friend and I had a lot of catching up to do after eight years of not seeing each other, and the staff were very nice about letting us continue our tete-a-tete in the Garden Court well after breakfast and almost into the lunch service! Every staff member, from housekeeping, to the front desk to the valet to the concierge are truly excellent people!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional staff, extremely accommodating and courteous from check in to check out.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room and hotel were beautiful. Great central location.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hotel and location is very convenient for everything. You can walk to Pier 39, the ferry building, or other restaurants nearby easily. The Garden court for the breakfast is so unique and beautiful. The breakfast buffet is delicious and the staffs are very helpful. The bed is very comfortable, the room is spacious. the bathroom is kind of small. It does not have enough space to put my make up stuffs and a hair blow dryer We enjoy our short vacation there.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, the doormen were very helpful!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place amazing customer service amazing stuff
Stayed 3 nights in Apr 2026