Book a hotel near Saranac Brewery, Utica

"Staff was very helpful and accommodating. Lobby was attractive and inviting. Hallways smelled dank and like curry chicken and not fresh, dog in neighbor room barked a lot, wifi kept resetting and it was annoying to have to log in frequently, rooms need some updating, bathroom vent full of built up dust, room needed to be dusted from spiders and webs, beds were too hard and the base made noise every time someone moved. Tv was a nice size, the grounds were well kept and attractive. "

"I was on the first floor which was incredibly loud from the road noise and did not sleep at all. I had my service dog with me and the day after I checked out I got charged a pet deposit which I was never informed of. I called the same day they said it would be refunded I never received a refund."

"The check in person was outstanding...courteous, friendly, helpful. He noticed that we're older folks and offered us a first floor room with parking right outside the door, which we appreciated. The only negatives were that even though it was obvious the bath had been cleaned, no extra rolls of toilet paper were provided which necessitated a trip to the front desk, and for some strange reason the trashcan in the bedroom had not been emptied. Other than that, all okay."

"Always stay here when visiting family. Breakfast is better than many others (although admittedly always same - eggs, sausage, potatoes, but fixed very well). Bacon and eggs other than scrambled eggs (i.e. eggs to make breakfast sandwich) would be nice. Staff was friendly."

"We were very disappointed that the hotel did not disclose ongoing renovations at the time of booking. The work was centered in the entrance lobby, making coming and going feel unsafe and hectic with our one-year-old. Between the loud construction noise and the overpowering paint fumes, it was not a suitable environment for a young child. Transparency is key, and we should have been given the chance to book elsewhere given the conditions."

"Ample parking. Staff was friendly."