6/10 Okay
Andrea
Travelled with family
Jun 22, 2025
Liked: Cleanliness, property conditions & facilities
The hotel was beautiful! I was very disappointed though ,it advertised free breakfast and that is not true ! The gentleman at the front desk was not very personable at all . We had booked 2 rooms and one was not ready when we checked in ,we were told they would let us know when it would be and it should not be long . We decided to get something to eat while we were waiting. The bar was the only place available so we thought we would take advantage of the happy hour ,which by the way did not exist.This was also something else that was advertised but not true .The food was quite pricey for bar food but after traveling all day we did not have much of a choice . We were never notified when our other room was ready and after several hours we had to ask if it was ready yet .No apologies for no notification and when I asked about the breakfast I was told third parties lie . I let him know that I had called prior to booking and spoke with somebody and was told Free breakfast and Free airport shuttle. In fact the person that I spoke with before booking was quite wonderful and even suggested a limousine service to cruise ship port.We had also been told the rooms would be next to each other’s and they were not . We were traveling with my elderly mother in law and it was something she had requested but since we were just staying for a night I was able to smooth it over with her ! I also called and had to request a third towel and it was never delivered,we had to share a towel .
Andrea
Stayed 1 night in Jun 2025