6/10 Okay
Alexander
Travelled with partner
12 Mar 2024
Disliked: Cleanliness, amenities
Not 4 Stars! The hotel lacks a traditional lobby, offering only two benches and allocating the rest of the space to a restaurant. Toiletries, wrapped in plastic, must be collected from reception, raising questions about the effectiveness of sustainability efforts. The self-check-in process is complicated by staff assistance and the choice between key cards and facial recognition, with the latter raising privacy concerns and being unreliable due to maintenance issues. Key cards are color-coded by gender, which is peculiar. The late check-in time of 5PM may inconvenience early arrivals, and rooms are cleaned every two days, insufficient for the small space and minimal amenities like the tiny bin. Guests must request new towels and water, provided every other day. A free drink is offered, but requesting coffee over alcohol initially led to the suggestion of purchasing a refillable cup, before eventually receiving the coffee. The room's single-glazed windows don't adequately block noise or insulate, and the bedding is uncomfortable. The absence of in-room tea or coffee, despite providing a kettle and cups, and the insistence on using the sauna and bath without swimwear may not cater well to Western guests. With only two laundry machines for over 100 rooms, the facilities are inadequate. Suitable for short stays, but for longer visits, looking elsewhere might be advisable. The hotel's approach to sustainability and guest comfort needs reevaluation for a four-star rating.
Alexander
Stayed 5 nights in Mar 2024