Book Cheap Hotels in Springville

"When checking into the hotel there was obviously some sort of zoom meeting going on at the front desk. While the clerk checked us in, he was about to explain where the room was and asked "please hold a second so I can do roll call" to which he unmuted the microphone and tried to introduce himself to the clearly more important moment. At 5 am when I woke to use the bathroom, I turned the light on which spooked the resident cockroaches. 2 went skittering across the sink, to which I smushed one and missed the other. In the morning, when we went to leave, I spoke with a lady at the front desk. Shared about our bug run in to which she explained. "We just had an exterminator come in recently but we were told it could take 2-3 weeks for them to be completely gone..we appreciate your understanding!" 24 hours later, and I am still not understanding. You let us check into a facility that you had treated, but told no one about. When I called back now to clarify my upset (before leaving an honest review), the same woman stated, "how could we warn you about something if we didnt know they were there, if the previous guests didnt tell us?" I reminded her she had mention they had an extreminator there but was told "thats just something we do around areas in general" We stay in MANY hotels and this will definitely not be one we stay at again. **unneeded by us, but the pool was also closed and we were not told when making the reservation. Glad my kids weren't along for this trip."

"This place needs a major overhaul. Very outdated. Place is clean. "

"Breakfast was okay"

"Our family had an amazing stay! The staff is so friendly and amazing amenities. "

"Beds were super comfy and the shower was amazing. Phone didnt work and staff seemed to be inconvenienced when we asked for the coffee to be filled in the lobby. "

"Good stay"