2/10 Terrible
David
Business traveller
Mar 25, 2025
This was my second stay at this property....only stayed second time due to my last minute plans.
First time there the iron was dirty and ruined my shirt and pants....manager never came to front desk and never called me back.
This time there was no ironing board in the room and the hair dryer was unplugged with a hand written note that said 'broken'....they have me a handheld dryer...it was the outlet that had a short.....when i presented these issues to front desk they blamed housekeeping staff for not infomring them...I'm sorry as management shouldn't you be managng your staff?
The elevator was broken and they blamed a family with kids for breaking it...three days not working
The coffee machine was broken, so they put out a jat of instant coffee
Printer in business center printed with wide dark lines...boarding pass was unreadable....
Poor management and oversight, no one minding the ship ...
Stay away from this hotel at all costs...how do they possibly have an 8.2 star rating?
David
Stayed 2 nights in Mar 2025