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Recent The Greens hotel reviews by fellow wanderers

Atlantis The Royal

4 out of 5

Posted 4 hours ago

Travelocity Verified Review

"This was my third stay at Atlantis The Royal, and once again I stayed for more than a week. Arrival was excellent: check-in was swift, I was offered a lovely complimentary breakfast, and my room was ready well ahead of the official check-in time. Having stayed here several times, I know the hotel extremely well. Although my request—made months in advance—for a complimentary upgrade could not be accommodated for the third consecutive stay, I understand that upgrades remain subject to availability. The highlight was undoubtedly the Club Royal Lounge. Every member of staff was exceptional, consistently providing warm, attentive and professional service. There were several issues with my original room, but the response from management was excellent. Asanka Buddalankara handled everything promptly and moved me to a more suitable room. His professionalism, efficiency and immaculate service turned a potentially disappointing situation into a positive one. The hotel was extremely busy, and unfortunately some guests were rather loud and inconsiderate in shared areas. Outside the entrance, I occasionally waited around 20 minutes for a taxi while people who appeared to have arrived later were assisted first. Overall, this was a pleasant stay with several moments of genuine brilliance, alongside some areas that felt more average than one would expect from a hotel of this calibre. My personal opinion the overall consistency of service is not yet quite at the level of the Burj Al."

A verified traveller stayed at Atlantis The Royal