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"If you want a 5 star hotel, don't stay here. Not because there is anything wrong with it, but because they can't cater to every whim, and there is not ... " More

By a verified traveller on Sun 22 Nov 2015

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Hotel Description

Hotel near Royal Ontario Museum in Toronto

Heart of Toronto

Your stay at this Downtown Toronto hotel places you within 2 miles (3 km) of Royal Ontario Museum and Ryerson University. University of Toronto - St. George Campus and Yonge-Dundas Square are also within 2 miles (3 km).

Free breakfast

A restaurant and a bar/lounge are featured at this hotel. Guests will appreciate free perks like continental breakfast and WiFi in public areas. Self parking, limo/town car service, and a lobby fireplace are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 38 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include free local calls, hair dryers, and free toiletries.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$97* Per night/room 4 Jan. - 5 Jan.

Standard Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Queen Suite with Sofabed 

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Isabella Hotel and Suites ratings based on 15 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Isabella Hotel and Suites

Everyone (7) Couples (3)
3 out of 5
I usually stay in the big name hotels downtown, but decided to try this location as it was a short cab ride from Casa Loma. I pre-booked parking(recommended) for $30/night, taxes in You have to park on side street (Isabella) to check in as there is no stopping off Sherbourne. Check in was quick and easy. Was given a key fob to the gated lot across the road for the parking. Hotel is a quaint old building. Very small elevator, but fit the two of us. Room was large enough for us (Deluxe, with queen) and private en suite. Décor and finishings are dated, a little worn....and since an older (historic) building cracks in walls here and there. Bed was comfortable enough. Quiet room. Good nights sleep. Skimped a little with only 2 towels provided. No bathmat, facecloths, hand towels. Only two pillows on the bed. We did see staff delivering additional pillows to another room, but we didn't bother to ask for more. Overall, for what we paid I have no complaints and would recommend to other "budget" travelers. If you're a princess and expect a modern environment, stay downtown and pay double/triple.

Posted by on 18 Nov. 2019

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4 out of 5

Nice hotel! Close to the theatre district!

Pros: Location, price, wifi
Cons: A little tlc, but that's it
Location: Theatre district, close to Yonge street
If you want a 5 star hotel, don't stay here. Not because there is anything wrong with it, but because they can't cater to every whim, and there is not a gym, a pool, a business center, a gift get the idea. What they do have is a convenient location, nice and comfy rooms, a good continental breakfast (toast, cereal, fruit, muffins, oj/milk, coffee, tea). The subway station is close by, and not only do they have a "Gabby's" restaurant downstairs, they have a convenience store across the street. Add to that a super nice staff, free WiFi and good rates per night and you have yourself a great place to stay at and explore Toronto!

Posted by , from New Orleans, LA on 22 Nov. 2015

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3 out of 5

Okay but--

Pros: Proximity to the places we wanted to visit. Extremely helpful, knowledgeable desk clerk on August 16.
Cons: Charge less for hotel parking; make sure things work (e.g., a/c).
Location: Quite close to Kensington Market, Casa Loma, and an enormous mall; very easy to get to the main freeway for return to US.
First night was very disappointing: a/c did not work and a fan only moved the hot air around. Desk clerk unaware of how to make a phone call to the US. Second night was better--we were moved to a larger room which had working a/c and the desk clerk knew how to call the US. Parking was very expensive no matter where, including the hotel ($15/day).

Posted by , from Boiling Springs, PA on 18 Aug. 2015

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3 out of 5

Nice, affordable hotel with no frills

Pros: Friendly and helpful staff. Bar/restaurant conveniently attached. Close to a metro stop. Laundry service provided.
Cons: The cleaning staff was not the most consistent. We'd leave dirty towels on the floor for pick up; they'd take the towels but forget to replace them.
Location: It's not in the main touristy areas (Dundas Square, Front Street/Old Town, Financial District), but it's within walking distance to a metro stop.
We stayed at Isabella for 5 nights during our vacation in Toronto. It was reasonably priced for the city, especially considering the Pan Am games were taking place and likely drove prices up 50%. It was a typical hotel room with a mini fridge, hair dryer, and coffee maker. The 2 person room is tiny, so if you're craving space you might want to shell out more cash for a different hotel. There was a free continental breakfast included each morning (cereal, toast, bananas, muffins, juice, and coffee) and a conveniently situated bar/restaurant (Gabby's) attached to the hotel. The staff were very friendly and helpful. Isabella is also a couple blocks from Sherbourne metro stop so getting around the city was easy. If you don't require fancy amenities, this is a good option.

Posted by on 23 Jul. 2015

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About the Isabella Hotel and Suites

Location 556 Sherbourne St, Toronto, ON M4X1L3

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Isabella Hotel and Suites also features coffee/tea in a common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Toronto hotel is smoke free.

  • 38 guestrooms or units
  • 7 levels
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Car service
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Parking (limited spaces)


  • Airport: Toronto, ON (YYZ-Pearson Intl.) (30.2 km / 18.8 mi)
  • Train station: Toronto Union Station (4.1 km / 2.6 mi)
  • Metro station: Sherbourne Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Isabella Hotel and Suites offers 38 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)

Food & Drink

Guests are served free continental breakfast daily from 8:00 AM to 10:00 AM.

Isabella Hotel and Suites has a restaurant on site.

Hotel Policies


  • Check-in time ends at 5 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.00 per night.
  • Cribs (infant beds) are not available.


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Debit cards not accepted


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 30.00 per night (in/out privileges)
  • Early check-in fee: CAD 15 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Isabella
  • Isabella Hotel
  • Isabella Hotel Toronto
  • Isabella Toronto
  • Isabella And Suites Toronto
  • Isabella Hotel and Suites Hotel
  • Isabella Hotel and Suites Toronto
  • Isabella Hotel and Suites Hotel Toronto
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.