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"I usually stay in the big name hotels downtown, but decided to try this location as it was a short cab ride from Casa Loma. I pre-booked parking(reco
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Your stay at this Downtown Toronto hotel places you within 2 miles (3 km) of Royal Ontario Museum and Ryerson University. University of Toronto - St. George Campus and Yonge-Dundas Square are also within 2 miles (3 km).
Free breakfast
A restaurant and a bar/lounge are featured at this hotel. Guests will appreciate free perks like continental breakfast and WiFi in public areas. Self parking, limo/town car service, and a lobby fireplace are also offered.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 38 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include free local calls, hair dryers, and free toiletries.
Isabella Hotel and Suites ratings based on 10 Verified Reviews
Review Summary
3.2
out of 5
3.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Isabella Hotel and Suites
Everyone (7)Couples (3)
3 out of 5
I usually stay in the big name hotels downtown, but decided to try this location as it was a short cab ride from Casa Loma. I pre-booked parking(recommended) for $30/night, taxes in You have to park on side street (Isabella) to check in as there is no stopping off Sherbourne. Check in was quick and easy. Was given a key fob to the gated lot across the road for the parking. Hotel is a quaint old building. Very small elevator, but fit the two of us. Room was large enough for us (Deluxe, with queen) and private en suite. Décor and finishings are dated, a little worn....and since an older (historic) building cracks in walls here and there. Bed was comfortable enough. Quiet room. Good nights sleep. Skimped a little with only 2 towels provided. No bathmat, facecloths, hand towels. Only two pillows on the bed. We did see staff delivering additional pillows to another room, but we didn't bother to ask for more. Overall, for what we paid I have no complaints and would recommend to other "budget" travelers. If you're a princess and expect a modern environment, stay downtown and pay double/triple.
Posted by a verified traveller on 18 Nov. 2019
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Comment from Hotel Management
23 Dec. 2019
by FD
Thanks for staying with us. We appreciate your feedback!
2 out of 5
Remember that you get what you pay for. The property looked cute from the outside and the lobby was clean and kind of cool. Parking is across the street in an outdoor lot for 30$ which was pricey enough - only 6 parking spots. Good location, proximate to Tim Hortons, a Wine Rack, Shopper's and Fresh Co. The hotel is over Gabby's so food and other are good.
The down side (beside the price for parking) - the room was small - double bed and had to turn sideways to get in the shower. There is no tub. The room was clean enough, but not really clean if you know what I mean. It was the difference between clean and "as clean as I can get it". Needs a good scrub and perhaps some power washing to make it look good as new. A paint job would not hurt either. The bathroom was a bit challenging, the room less so. Cleaning staff made the bed, but did not replace used glasses, soap in the bathroom and gave us towels with someone else's hair all over.
Some amenities available from front desk, but not all - you can get an iron and ironing board, but not toothpaste.
Wi-fi was alright.
The elevator is very small. If you are in there with someone, hope that it is someone you know and like, because you will be very close during the ride, especially if there is luggage. The stairs are spaced unevenly and likely to pitch you down them if you come down too quickly.
If you are safety minded, there is no safety latch on the door - but there is a deadbolt, for what that's worth.
Posted by Jaye, from Ottawa on 13 Nov. 2019
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Comment from Hotel Management
15 Nov. 2019
by Front Desk
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Nothing everything was ok but the floors in the room need to be fix better
Posted by a verified traveller on 13 Aug. 2019
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Comment from Hotel Management
16 Aug. 2019
by Front Desk
Thanks for staying with us. We appreciate your feedback!
2 out of 5
Extremely small & cramped room, included "breakfast" consisted of warm orange juice & milk, and a selection of 4 out of the box cereals. Toilet ran steady on its own & staff would not listen
Posted by a verified traveller on 7 Sep. 2018
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Comment from Hotel Management
13 Sep. 2018
by Front Desk
Thank You For Staying With us.
4 out of 5
Posted by a verified traveller on 12 Aug. 2019
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Comment from Hotel Management
12 Aug. 2019
by Front Desk
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Early check in. Great customer service. Close to downtown Toronto.
Posted by a verified traveller on 28 Jul. 2019
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Comment from Hotel Management
30 Jul. 2019
by Front Desk
Thanks for staying with us. We appreciate your feedback!
2 out of 5
Posted by a verified traveller on 28 May 2019
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Comment from Hotel Management
29 May 2019
by Front Desk
Thank You for staying with us. We appreciate your feedback!
4 out of 5
Nice hotel! Close to the theatre district!
Pros:Location, price, wifi
Cons:A little tlc, but that's it
Location:Theatre district, close to Yonge street
If you want a 5 star hotel, don't stay here. Not because there is anything wrong with it, but because they can't cater to every whim, and there is not a gym, a pool, a business center, a gift shop....you get the idea. What they do have is a convenient location, nice and comfy rooms, a good continental breakfast (toast, cereal, fruit, muffins, oj/milk, coffee, tea). The subway station is close by, and not only do they have a "Gabby's" restaurant downstairs, they have a convenience store across the street. Add to that a super nice staff, free WiFi and good rates per night and you have yourself a great place to stay at and explore Toronto!
Posted by xphile1067, from New Orleans, LA on 22 Nov. 2015
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3 out of 5
Okay but--
Pros:Proximity to the places we wanted to visit. Extremely helpful, knowledgeable desk clerk on August 16.
Cons:Charge less for hotel parking; make sure things work (e.g., a/c).
Location:Quite close to Kensington Market, Casa Loma, and an enormous mall; very easy to get to the main freeway for return to US.
First night was very disappointing: a/c did not work and a fan only moved the hot air around. Desk clerk unaware of how to make a phone call to the US.
Second night was better--we were moved to a larger room which had working a/c and the desk clerk knew how to call the US.
Parking was very expensive no matter where, including the hotel ($15/day).
Posted by Wayne , from Boiling Springs, PA on 18 Aug. 2015
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3 out of 5
Nice, affordable hotel with no frills
Pros:Friendly and helpful staff. Bar/restaurant conveniently attached. Close to a metro stop. Laundry service provided.
Cons:The cleaning staff was not the most consistent. We'd leave dirty towels on the floor for pick up; they'd take the towels but forget to replace them.
Location:It's not in the main touristy areas (Dundas Square, Front Street/Old Town, Financial District), but it's within walking distance to a metro stop.
We stayed at Isabella for 5 nights during our vacation in Toronto. It was reasonably priced for the city, especially considering the Pan Am games were taking place and likely drove prices up 50%. It was a typical hotel room with a mini fridge, hair dryer, and coffee maker. The 2 person room is tiny, so if you're craving space you might want to shell out more cash for a different hotel. There was a free continental breakfast included each morning (cereal, toast, bananas, muffins, juice, and coffee) and a conveniently situated bar/restaurant (Gabby's) attached to the hotel. The staff were very friendly and helpful. Isabella is also a couple blocks from Sherbourne metro stop so getting around the city was easy. If you don't require fancy amenities, this is a good option.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Isabella Hotel and Suites also features coffee/tea in a common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Toronto hotel is smoke free.
Airport: Toronto, ON (YYZ-Pearson Intl.) (30.3 km / 18.8 mi)
Train station: Union Station (4.3 km / 2.7 mi)
Metro station: Sherbourne Station (0.3 km / 0.2 mi)
Parking: Self parking available for a surcharge
Room Amenities
Isabella Hotel and Suites offers 38 accommodations with coffee/tea makers and hair dryers. Cable television is provided. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.
Television
Cable channels
Refrigerator
Coffee maker
Rollaway beds (surcharge)
Housekeeping (daily)
Local calls (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board available
Climate control (air conditioning)
Food & Drink
Guests are served free continental breakfast daily from 8:00 AM to 10:00 AM.
Isabella Hotel and Suites has a restaurant on site.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for CAD 10.00 per night.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Debit cards not accepted
Property follows sanitization practices of Safe Travels (WTTC - Global)
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Gap period enforced between guest stays 72 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: CAD 30.00 per night (in/out privileges)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: CAD 10.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
