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Family-friendly 3-star hotel near Canada's Wonderland
In Vaughan
You'll find Vaughan Mills Mall and Legoland Discovery Centre Toronto within a 15-minute walk of this Vaughan hotel. Canada's Wonderland and Reptilia Zoo are also within 3 miles (5 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.
Free Internet, comfy beds
Boasting comforts like pillowtop beds and down comforters, the 149 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Room service, coffee/tea makers, and free newspapers are also available.
Novotel Toronto Vaughan Centre ratings based on 8 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Novotel Toronto Vaughan Centre
Everyone (5)Business (1)
2 out of 5
Posted by a verified traveller on 15 Dec. 2019
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Comment from Hotel Management
17 Dec. 2019
by Novotel Vaughan
Hello
Thank you for taking the time to rate us. We hope you will consider staying with us again in the future.
Yours in hospitality
5 out of 5
Nice and clean with great amenities! Located just off the highway, in close proximity to Canada’s Wonderland, the airport, etc.
Posted by a verified traveller on 20 Sep. 2019
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Comment from Hotel Management
22 Oct. 2019
by Novotel Vaughan
Hello
Thank you for the 5-star rating and for taking the time to provide a review, we greatly appreciate the feedback.
Yours in hospitality,
4 out of 5
I would reccomend this hotel to others and would stay here again in the future
Posted by a verified traveller on 26 Jul. 2019
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Comment from Hotel Management
30 Jul. 2019
by Novotel Vaughan
Hello
Thanks for the rating and review, it is greatly appreciated. Glad you will consider staying with us again.
Yours in hospitality,
4 out of 5
Bermudian visits Canada
Nice hotel with great service could have had a tub or seat in shower
Posted by a verified traveller on 28 Jun. 2016
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Comment from Hotel Management
12 Jul. 2016
by Eugene Vinogradov
Dear Novotel guest,
Thank you for staying with us. It is a pleasure to see your overall experience was positive. On your next visit please let us know about your preferences and we will be happy to arrange that for you.
Sincerely,
Eugene Vinogradov
General Manager
4 out of 5
Nice hotel, but very poor in-room wireless
Cons:In-Room Wireless
Everything about this hotel was nice, except that the in-room wireless reception was horrible. For the record, I stayed in room 401, and I'm not sure if it's a hotel-wide problem. But in my particular room, it was dial-up quality from the 90s. Someone came and checked it out for me, and he said it was because there were too many people online. I didn't bother to point out that THIS IS A HOTEL. If that was truly the reason for the problem, then it's an easy fix and they ought to take care of it. But other than that (which is super-important to us business travelers,) it was nice, and the restaurant food was excellent.
Posted by a verified traveller on 12 Nov. 2015
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Comment from Hotel Management
18 Dec. 2015
by Eugene Vinogradov
Hello,
Thank you for taking the time to share your feedback regarding the wireless internet. Together with our in house IT liaison we are looking into the issue in order to see about the best way of fixing this issue promptly, as you are correct about how essential high speed WI-FI is for a hotel. I am pleased that the rest of you experience was pleasant.
Sincerely,
Eugene Vinogradov,
General Manager
5 out of 5
Wonderful family friendly hotel
From the moment we checked in, we were made to feel welcome. The hotel staff was friendly and, noticing my son, quick to point out the pool hours.
I would have liked them to explain the way in which they use your credit card for "incidental" charges a little better. I know it's standard practice, but it's still a little unnerving to see a $100 ($78.20 USD) pending charge on your card. The hotel staff responded promptly to an email I sent regarding this, and the pending charge did drop off as promised after a few days. I didn't experience any hardships because of this, but if you're traveling on a tight budget, this should be something you are aware of.
Our room was clean and comfortable, with soft, pristine sheets, comforters, and pillows. The showers have hand showers, which are much appreciated when you're traveling with a little one who prefers baths to showers. The cable went out during our stay, but the Wi-Fi in our roomc worked very well, allowing us to watch a movie online before bed.
The breakfast buffet is one of the finest I've ever seen. It included hash browns, eggs, pancakes, yogurts, fresh pastries, oatmeal, and delicious fresh fruit. There's really something for everyone and I strongly recommend upgrading your room to include the buffet. The wait staff was extremely accommodating, helping parents with small children carry plates and coffee cups back to their tables and always checking back to see if we needed anything.
Overall, this is a great hotel!
Posted by Lara, from Western NY on 15 Jul. 2015
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Comment from Hotel Management
11 Sep. 2015
by Eugene Vinogradov
Dear Lara,
Thank you so much for your detailed and so positive feedback! It is a pleasure to see that our personnel made you feel so comfortable. I hope you will get us an opportunity to welcome you and your family back again in the future.
Sincerely,
Eugene Vinogradov
GM of Novotel Vaughan
1 out of 5
Unauthorized charge put on my charge card
Copy of email I tried to send to the hotel but their website contact page is not working:
This is further to my telephone call on Sunday, March 28, 2015 regarding Reservation # 7157PCP520 and the unauthorized $100 charge that you put on my Capital One card that I discovered when I returned home to Kingston.
I am 63 years old and have stayed at numerous hotels over 40 plus years and this has never happened before – a charge for incidentals that disappears after a few days – so please do not try to tell me that this is common practice as you tried to do on the phone. I have also checked with fellow employees, none of whom had heard of such a thing. If you do have such a policy at least let your hotel guests in on it so this type of unnecessary bad will is prevented plus the 4 long distance phone calls (since you have no toll free number like every other hotel I have ever stayed at) that I had to make before I could talk to someone. The first 3 calls resulted in immediately being rudely put on hold. This $100 charge was never explained to me by your staff when I checked in or out and was therefore not authorized.
The charge finally did disappear Friday, so I had a week to wait wondering if I would have to go through the long distance calls again to get it corrected.
This was our first visit to Vaughn and we greatly enjoyed the shopping at Vaughn Mills and plan to return at least once per year. However we will never again stay at the Novotel.
Peter
Posted by a verified traveller on 6 Apr. 2015
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Comment from Hotel Management
19 Apr. 2015
by Eugene V
Thank you for taking the time to share you feedback about your experience. I apologize for the for the trouble you have experienced with the authorization on your credit card, although it is standard for hotels to authorize for additional funds as a security deposit we should have done better in informing you in advance and we will make a better effort to be more consistent at this going forward. I hope you will give us another opportunity to accommodate you during your future travel to Vaughan.
Sincerely
Eugene Vinogradov
General Manager
5 out of 5
new hotel very clean
Pros:Free Internet, Quiet, clean, new
My first time at any novotel. The hotel is very new and clean. I wanted to be far from the airport and noise. Very quiet. close to vaughan mills mall. Exceeded my expectations. A little pricy but that's how canada is i guess
Posted by djay32, from USA on 14 Apr. 2012
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Comment from Hotel Management
24 Feb. 2014
by
Thank you for taking the time to comment on your experience.
Novotel Toronto Vaughan Centre offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 4594 square feet (427 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Novotel Toronto Vaughan Centre. Free self parking is available. This 3-star Vaughan hotel is smoke free.
1 building
149 guestrooms or units
7 levels
4594 sq ft of conference space
427 sq m of conference space
Built in 2010
Dining venue
Bar or lounge
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
Transport
Airport: Toronto, ON (YYZ-Pearson Intl.) (22.7 km / 14.1 mi)
Train station: Rutherford Station (4.6 km / 2.9 mi)
Parking: Free self parking
Room Amenities
Novotel Toronto Vaughan Centre offers 149 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature down comforters. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Vaughan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Pillowtop beds
In-room dining (limited hours)
LCD television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Down blanket
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.
Novotel Trio - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 2:00 AM
Minimum check-in age is: 19
Special check-in instructions:
This property doesn't offer after-hours check-in.
This property doesn't offer after-hours check-in.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Pet Policy
Pets are welcome and stay free
Maximum 2 per room (weight limit: 50 lbs)
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 48 hours between bookings.
Only service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed (no fees)
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Debit cards
Number of children who can stay free - 2
Gap period enforced between guest stays 48 hours
Fees
Guests will be asked to pay the following charges at the property:
Deposit: CAD 100 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: CAD 16.95 per person (approximately)
Late check-out fee: CAD 50 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Novotel Toronto Hotel Vaughan Centre
Novotel Toronto Vaughan Centre
Novotel Vaughan Centre
Novotel Vaughan Centre Toronto
Novotel Toronto Vaughan Centre Hotel Vaughan
Novotel Toronto Vaughan Centre Ontario
Novotel Toronto Vaughan Centre Hotel
Novotel Toronto Vaughan Centre Ontario
Novotel Toronto Vaughan Hotel
Novotel Toronto Vaughan Centre Hotel
Novotel Toronto Vaughan Centre Vaughan
Novotel Toronto Vaughan Centre Hotel Vaughan
You should know
Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
