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"Impeccable customer service from the Broadview Hotel, they really went above and beyond for us.
We'd booked a room last week for a family concert tri
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More
A stay at this Riverdale hotel places you within half a mile (1 km) of Queen Street and 2 miles (3 km) of St. Lawrence Market. Hockey Hall of Fame and Toronto Eaton Centre are also within 2 miles (3 km).
Renovated in 2017
A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A coffee shop, limo/town car service, and dry cleaning are also on offer.
Free WiFi, flat-screen TVs
Along with free WiFi, the 58 guestrooms offer coffee/tea makers and flat-screen TVs. Other amenities include free newspapers, hair dryers, and safes.
The Broadview Hotel ratings based on 2 Verified Reviews
Review Summary
5.0
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for The Broadview Hotel
Everyone (1)Couples (1)Family (1)
5 out of 5
Impeccable customer service from the Broadview Hotel, they really went above and beyond for us.
We'd booked a room last week for a family concert trip, and when we arrived shortly after 4pm our room wasn't quite ready (check-in time is 3pm). The two women we spoke with at the front desk, Catherine and Sasha, were so lovely. They went to great lengths to make up for such a small inconvenience. The room was absolutely spotless when we got in a short while later and the staff have thought of just about anything and everything. No detail is overlooked. Yoga mat in the closet, a wet bar, a filtered/sparkling water station on our floor, even a black washcloth for removing makeup. Brilliant! We ended up dining in the bistro on the main floor and treated to yet another round of incredible service by Jeremy. He went so far as to go up to the rooftop bar to get a bottle of scotch they didn't have in the bistro for us. Every employee we encountered was gracious and courteous, down to the young man Catherine enlisted to carry our drinks from the bistro bar to our room. When we arrived at our room after the concert, the pull out couch had been made up for us, but they'd also pulled all the blackout curtains closed, and turned on the bedside reading lights for us. Little things like that are so greatly appreciated.
The Broadview has a great reputation for a reason; the hotel is beautiful (the pictures don't do it justice), but the key is that they take their guest experience very serious
Posted by a verified traveller on 24 Sep. 2019
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Comment from Hotel Management
3 Oct. 2019
by John, thank you very much for taking the time to s
John, thank you very much for taking the time to share such a positive review here on Google. We are pleased to know that our staff went above and beyond to make your family concert trip a memorable one! We are honoured to receive such positive feedback and we will share it with all of our team members.
We look forward to welcoming you back for your next trip to Toronto.
5 out of 5
Posted by a verified traveller on 18 May 2019
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Comment from Hotel Management
20 May 2019
by Front Desk Team
Thank you for your feedback, we appreciate your good review.
There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A 24-hour business center, a meeting room, and limo/town car service are available. WiFi is free in public spaces. The business-friendly The Broadview Hotel also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. A complete renovation of The Broadview Hotel was completed in July 2017. This 4-star Toronto hotel is smoke free.
58 guestrooms or units
Built in 1881
Dining venue
Bar or lounge
Coffee shop
Business center (24 hours)
1 conference room
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Car service
Concierge
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: Billy Bishop Toronto City Airport (YTZ) (7.1 km / 4.4 mi)
Train station: Union Station (5 km / 3.1 mi)
Metro station: Queen St East at Broadview Ave Stop (0.1 km / 0.1 mi)
Room Amenities
The Broadview Hotel offers 58 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Toronto hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Flat-screen television
Coffee maker
Bathtub or shower
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
The Civic - This fine-dining restaurant serves brunch and dinner. Guests can enjoy drinks at the bar.
Bistro+Bar - This lobby lounge serves breakfast, lunch, and dinner. Open daily.
THE ROOFTOP - This restaurant serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 19
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: CAD 40 per accommodation, per stay
Only dogs are allowed
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows sanitization practices of Safe Travels (WTTC - Global)
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Debit cards
Gap period enforced between guest stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: CAD 40 per accommodation, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Broadview Hotel Toronto
Broadview Hotel
Broadview Toronto
The Broadview Hotel Hotel
The Broadview Hotel Toronto
The Broadview Hotel Hotel Toronto
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
