2/10 – Terrible
SONIA
Voyage en famille
18 juin 2025
AWFUL, just AWFUL, do yourself a favor and keep scrolling, while the property is decent condition and location, the management company is HORRIBLE!!!!
Here is a breakdown:
-24hr phone service? Not really. - as we arrived the beds in the rooms only had sheets, and the couch bed didn’t have sheets, we called requesting the bedding but no one could provide them until the next day at 11:00am. We couldn't use the couch bed, sleep without sheets, and cramp ourselves as we had one less bed for the night.
-The parking? BEWARE! Our rental car was towed, not only did we have to pay an extra $185 (plus the uber) to retrieve the car, we also wasted half a day doing it. When we paid the parking, I was told that we were to get an email with instructions, WE NEVER RECEIVED such communication, it was NOT included in the check in instructions. The parking information we received was from the concierge and they have NOTHING to do with the renting company.
I called to let them know what happened and the lady that answered kept saying she didn't know why we didn't get the communication and that she would get back to us with a resolution. I have heard NOTHING from them. Save yourself, keep scrolling.
SONIA
Séjour de 6 nuits en juin 2025