"Uninspired front desk staff. Could not contact front desk staff from room phone as that button didn’t work. Terrible tile job in the washroom floor. S ... " More

By a verified traveller on Tue 03 Apr 2018

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Hotel Description

Hotel perfectly located for exploring Watertown

City center stay

At this hotel, you'll be steps from Roswell P. Flower Memorial Library and Jefferson County Historical Society. Also, Sci-Tech Center of Northern New York is within half a mile (1 km) and Thompson Park is within 2 miles (3 km).

Free perks

This hotel features a restaurant, an indoor pool, and a poolside bar. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and free perks like buffet breakfast and free self parking.

Comfy beds, WiFi

The 160 individually furnished guestrooms offer WiFi and comfy beds. Other amenities include refrigerators, microwaves, and LCD TVs with digital channels.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$111 per night

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Watertown Fort Drum ratings based on 17 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Watertown Fort Drum

Everyone (5)
4 out of 5

Posted by on 28 Feb. 2019

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2 out of 5
Accommodations are very outdated. If you're elderly or traveling with a handicap person this hotel is not for you. There is one elevator for the entire hotel that runs at a snail's pace. The bathroom in our room was dirty; the shower walls were not cleaned from the previous stay. The beds and pillows were comfortable but that was the extent of it. The pool wasn't accessible due to there being no steps to go in...you had to use a ladder so most of the older family members weren't able to swim. All of the trash cans outside reaked and there was garbage pouring out and all over the ground. I mentioned it to the front desk bc that shouldn't be the first thing you see walking into a hotel but she obviously thought nothing of it because by time we left an hour later we saw a large portion of the staff sitting at picnic tables taking a break (which is fine...but I think the garbage should have been attended to by someone right away). The hallways were unbearably hot and smelled dreadful. I feel this hotel is severely overpriced for the amenities it offers and would not recommend it.

Posted by , from Ohio on 18 Jul. 2018

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3 out of 5
Uninspired front desk staff. Could not contact front desk staff from room phone as that button didn’t work. Terrible tile job in the washroom floor. Swimming pool was hazy and cold. Hotel staff know nothing of the restaurant located within the hotel. No menu in the rooms. Restaurant is terrible. Good included breakfast. Convenient downtown location

Posted by , from ontario on 3 Apr. 2018

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4 out of 5

great location

Pros: The complimentary breakfast was delicious.
Cons: When a friend tried to call into my room,the hotel phone continued to ring on numerous attempts.When clerk picked up,the call didnt ring into my room.
Location: The location is ideal for exploring Watertown by foot or by car.
My stay here is the reason I continue to return. Helpful and kind staff along with clean and pet friendly rooms convince me that I need not look anywhere else for a good nights sleep.

Posted by on 6 May 2017

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4 out of 5

Perfect for a weekend getaway

My wife and I stayed here over our 12th anniversary weekend spent most of the time 25 minutes away in Alexandria Bay. Room was clean the hallway carpet was dirty but we didn't stay in the hallway lol. The bar was packed and the breakfast was good definitely going to stay here again.

Posted by on 24 Aug. 2015

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5 out of 5

Would stay here again

Pros: Free breakfast, Close restaurants
Will definately stay again. The service was excellent, very friendly. The room was clean and the bed very comfortable. The room had extras like coffee pot and coffee, microwave and refrigerator. Plenty of close parking. The free breakfast buffet was more then expected. Good food and variety.

Posted by , from Baltimore, MD on 13 Apr. 2011

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2 out of 5

One night was enough!

Located away from the I81 and the surrounding shopping district, do not stay at this hotel if you can't sleep through sirens. Hotel was very dated, room was dark and dingy, perhaps to hide the dirt. Water pressure in the bathroom was not enough to rinse your toothbrush. Hallways and stairwells were hot, muggy and smelly. We would have avoided the stairwells, but the elevator was broken from Saturday evening until noon on Sunday. Had to haul all our bags up and down three flights of stairs. Front desk clerk didn't know if we would be charged for making a collect call from our room. No remote for the TV and the air conditioner was very slow to cool the room, but Mike the maintenance guy was quick and pleasant and able to help us out. Only good thing about this hotel was the Sunday brunch which was included in the price of the room.

Posted by on 24 Aug. 2009

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5 out of 5

Management should be congratulated

The staff are all anxious to be helpful and are enthusiastic about their work. Everyone made our stay most enoyable.

Posted by on 11 Aug. 2009

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5 out of 5

Very nice

We thought the hotel was very nice. We enjoyed the lounge and the Sunday brunch was great. The worst part was trying to find it. The roads in Watertown are weird. We will be back.

Posted by on 6 Jul. 2009

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4 out of 5

Would Definately sta again !!!

I was surprized when I read the other reviews... Perhaps a lot of renovations were completed in 2008..I found the staff to be extremely polite and friendly. Thought the room was very clean and the place overall a great place. Got a haircut while there , ate nad drank in the hotel and loved cuz they were pet friendly !! Front desk staff exceptional

Posted by on 27 Feb. 2009

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About the Best Western Watertown Fort Drum

Location 300 Washington St, Watertown, NY 13601

Property Features

Best Western Watertown Fort Drum offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 8446 square feet (785 square meters) and includes a conference center. The business-friendly Best Western Watertown Fort Drum also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This Watertown hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 3 levels
  • 8446 sq ft of conference space
  • 785 sq m of conference space
  • Built in 1961
  • Breakfast available (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi


Free self parking


  • Airport: Watertown, NY (ART-Watertown Intl.) (10.5 km / 6.5 mi)
  • Parking: Free self parking

Room Amenities

Best Western Watertown Fort Drum offers 160 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6 AM to 9:30 AM. The hotel hosts a free manager's reception on select days.

Savory Downtown - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!


  • Pets: USD 30 per accommodation (varies based on length of stay), plus a deposit of USD 15.00 per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 20 lb)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Noise-free rooms not guaranteed


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.01 per stay (rates may vary)
  • Pet deposit: USD 15.00 per night
  • Pet fee: USD 30 per accommodation (varies based on length of stay)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Watertown Fort Drum Hotel
  • Best Western Fort Drum Hotel
  • Best Western Watertown Fort Drum
  • Best Western Fort Drum
  • Best Western Carriage House Hotel Watertown
  • Best Western Watertown
  • Watertown Best Western

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).