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Blue – A Modern Hotel, an Ascend Collection Hotel

2.5 star property
Hotel near Big E, connected to the convention center in West Springfield

Choose dates to view prices

Photo gallery for Blue – A Modern Hotel, an Ascend Collection Hotel

Lobby
Front of property
Coffee service
Reception
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Gym
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
1080 Riverdale St, West Springfield, MA, 01089
  • Place, Big E
    ‪3 min drive‬
  • Place, Baystate Medical Center
    ‪3 min drive‬
  • Place, MGM Springfield
    ‪6 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 2 Double Beds, Roll-in Shower, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Roll-in Shower, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Roll-in Shower, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Corner

Standard Room, 1 King Bed, Non Smoking, Corner

Standard Room, 1 King Bed, Non Smoking, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Efficiency)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

About the area

West Springfield

City center stay.Within a 15-minute walk of the hotel, you'll find Q Pin 2's and Olympia Ice Center. Connecticut River and Big E are also within 2 miles (3 km).

What's nearby

  • Big E - 3 min drive - 2.5 km
  • Baystate Medical Center - 3 min drive - 3.6 km
  • MGM Springfield - 6 min drive - 7.1 km
  • Naismith Memorial Basketball Hall of Fame - 6 min drive - 7.4 km
  • Eastern States Exposition - 6 min drive - 6.4 km

Getting around

  • Springfield Union Station - 12 min drive
  • Logan International Airport (BOS) - 103 min drive

Restaurants

  • ‪Wood-N-Tap - ‬8 min walk
  • ‪Dunkin' - ‬4 min drive
  • ‪Chili's Grill & Bar - ‬5 min walk
  • ‪Olive Garden - ‬8 min walk
  • ‪Panera Bread - ‬9 min walk

About this property

Blue – A Modern Hotel, an Ascend Collection Hotel

Hotel near Big E, connected to the convention center in West Springfield
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Blue – A Modern Hotel, an Ascend Collection Hotel. Free self parking is available. A complete renovation of Blue – A Modern Hotel, an Ascend Collection Hotel was completed in August 2025.

Smoking is allowed in designated areas at this West Springfield hotel.

  • 116 guestrooms or units
  • 4 levels
  • Built in 1974
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Lockers available
  • Bar or lounge
Blue – A Modern Hotel, an Ascend Collection Hotel offers 116 accommodations with coffee/tea makers and hair dryers. 42-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Elevator (38 inch wide door)
  • Grab bar in shower (32 inches high)
  • Grab bar near toilet (32 inches high)
  • Handrails in stairways (32 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch LCD TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Pool fee: USD 10.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20 per day
  • Service fee: USD 40.00 per stay
  • Facilities fee: USD 10.00 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0001113250
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0001113250. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Clarion Hotel West Springfield
Clarion West Springfield
Clarion Hotel Aqua Lagoon Waterpark West Springfield
Clarion Hotel Aqua Lagoon Waterpark
Clarion Aqua Lagoon Waterpark West Springfield
Clarion Aqua Lagoon Waterpark
Clarion Hotel & Aqua Lagoon Waterpark Hotel
Clarion Hotel & Aqua Lagoon Waterpark West Springfield
Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

Reviews

Blue – A Modern Hotel, an Ascend Collection Hotel Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 44 out of 51 reviews
Rating 8 - Good. 1 out of 51 reviews
Rating 6 - Okay. 4 out of 51 reviews
Rating 4 - Poor. 0 out of 51 reviews
Rating 2 - Terrible. 2 out of 51 reviews

Reviews

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice but small. The bed was pushed against the wall so I had to climb off the end of the bed to get out. There was only 1 night table so I did not have a place to put my phone or glasses. There was a massage chair that was nice, but there was only 1 office chair and no place else to sit. The TV only partially worked and we were unable to watch regular channels.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised. Nice clean and spacious rooms. Comfortable bed and large bathroom. Hotel seemed very new.
Stayed 1 night in Oct 2025

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was such a nice hotel! I was not expecting how great this stay was. Everything was so clean and the receptionist was incredibly friendly! She gave me a little goody bag at check in and there’s a massage chair in every room. Definitely will be staying here again for future trips.
Stayed 2 nights in Oct 2025

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lights @ the bed did not work The power supply on the bedside did not work. We had a room on ground level, we couldn’t sleep because of the noise when upper room people walked around. Not at all noise insulation between rooms
Stayed 1 night in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New. Very clean. Interesting room with a massage chair. Nice decor.
Stayed 1 night in Oct 2025

10/10 Excellent

Therese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were so clean and comfortable. We were surprised by the massage chair in the room. That was a cool surprise after a 2 hour drive. It's a very high end comfortable hotel. Lots of nice personal touches like a gift bag with snacks and water upon arrival. Fresh baked cookies and swanky coffee machines in the lobby. I could go on and on... Just so it! Treat yourself to Sunny side for breakfast, it's right around the corner.
Stayed 1 night in Oct 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cookies and snacks at check in. The massage chair in the room was amazing!
Stayed 1 night in Oct 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Mehdi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and really good place
Stayed 1 night in Oct 2025

10/10 Excellent

Adele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yolanda at the front desk was top notch. Greeted us with a tremendous smile and had a way about her that made you feel happy to be there. I also observed her working with a bit of a challenging customer, and she treated them with compassion and respect.
Stayed 1 night in Oct 2025

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2025

6/10 Okay

James S

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel but it isn’t in a good area.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jay

Very clean !
Stayed 1 night in Oct 2025

6/10 Okay

Tina

Liked: Cleanliness
over promising under delivering Room nice and clean, most of front desk staff nice. massage chair quiet uncomfortable, strange shape, would rather have a comfortable chair in room no breakfast as promised. coffee, tea only -even though staff said several times there are danish every morning. - ran out of mini croissants very early woman behind desk said at 8:30 am it would take hours to thaw and bake more Don't tell everyone at check in they will have it so they can plan Trouble getting tv to work took over 45 mins to get it fixed Should have been checked before arrival as told "this happens all the time" Large abandoned hotel in front unappealing very busy 5 lane divided highway to enter, exit, cross No restaurant of coffee shop adjacent to this hotel as described in many listings
Stayed 1 night in Oct 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and accomodating to us. There were nice amenities as well. The hotel was clean, comfortable and just what we needed. I would 100% come back!
Stayed 1 night in Oct 2025

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The massage chair in the room was amazing! The hotel was clean, beautiful and inviting. Check in staff were great and gave a little bag with some yummy snacks.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5 – Hidden Gem Near Springfield College! I stayed here this past weekend while visiting my son at Springfield College, and I was so pleasantly surprised! The hotel is only about 15 minutes from campus, tucked away in a quiet area but close to plenty of restaurants and shops. At $225 for the night, it was actually one of the cheapest options in the area (most others were $300+), but it far exceeded my expectations. From the moment we arrived, the customer service was excellent—the staff was warm, welcoming, and professional. They even greeted us with freshly baked cookies and a goodie bag that included water and chips, which was such a thoughtful touch. The lobby was stunning—modern, clean, and decorated in vibrant colors. There was complimentary coffee and water available, which added to the warm welcome. Our room was absolutely beautiful! It felt like a boutique hotel—clean, modern, and relaxing. They had his-and-hers robes with slippers, a luxurious rain shower in a sleek bathroom, and a modern sink setup. The bed was incredibly comfortable with four pillows plus two extra pillows already in the room (a big deal for a pillow lover like me!). One of the biggest surprises was the massaging chair—and wow, it was amazing! I sat in it for an hour, and my husband enjoyed it for two. It was the perfect way to unwind after a long day. Other details I loved: • Huge flat-screen TV with both DIRECTV and streaming options like Netflix. • Free, fast Wi-Fi and easy login to my
Stayed 1 night in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2025

10/10 Excellent

BRIANA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is very friendly. We were greeted with snack bags and fresh baked cookies. Each room comes with bathrobes and a massage chair. I didn’t think we would ever get my daughter out of it.
Stayed 1 night in Oct 2025

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect clean
Stayed 1 night in Sep 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Interesting

It was nice to see a massage chair in my room
Stayed 1 night in Sep 2025

10/10 Excellent

Leonard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel with unexpected amenities that make a must stay. Modern rainfall shower system and an in room massage chair which appear to be standard combined wirh comfortable bed and spacious room. Spent a lot more for a lot less than here so very impressed.
Stayed 1 night in Sep 2025

10/10 Excellent

Jeanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way !!!!
Stayed 1 night in Sep 2025