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"Was checked in as a different guest- was sent to wrong room, and had to return to untangle mess. Bathroom walls were not clean Pool & hot tubs clo ... " More

By a verified traveller on Mon 30 Sep 2019

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Hotel Description

3-star hotel near Whistler Blackcomb Ski Resort

In Whistler

Within a 10-minute walk of this Village North hotel, you'll find Whistler Blackcomb Ski Resort and Whistler Village Gondola. Whistler Museum and Whistler Public Library are also within half a mile (1 km).

Free area shuttle

2 spa tubs, an outdoor pool, and a fitness center are all featured at this hotel. Enjoy the sauna and perks like free WiFi and a free area shuttle. Self parking and a fireplace in the lobby are also offered on site.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 112 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include DVD players, stovetops, and coffee/tea makers.

Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$104* Per night/room 1 Jun. - 2 Jun.

Suite, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

ResortQuest at Whistler Cascade Lodge ratings based on 3 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for ResortQuest at Whistler Cascade Lodge

Family (2)
5 out of 5

Quiet and close to village

The room was clean and spacious and had a full kitchen. I had a room close to the elevators and thought it would be noise, it turn out that it was very quiet. Could use curtains to block out the light as I was trying to sleep in. A/C was a bit noisy

Posted by , from Vancouver, BC, Canada on 19 Jul. 2013

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3 out of 5
Was checked in as a different guest- was sent to wrong room, and had to return to untangle mess. Bathroom walls were not clean Pool & hot tubs closed- was not aware until arriving that these amenities were available at a neighboring hotel, so we did not have swim attire

Posted by on 30 Sep. 2019

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Comment from Hotel Management

1 Oct. 2019 by Hotel Management

Thank you for taking the time to write a review about your stay with us. We are very sorry for any confusion with your room placement, this is not something of a typical experience and we are pleased we were able to resolve this quickly. We sincerely apologize about the cleanliness issue and do hope you reported it to us so we could ensure that our highest standards were upheld. The arrangement with regards to the pool is not permanent and we apologize that we were not able to inform you of this prior to your arrival. We do hope to have the opportunity to welcome you back in the future for a true experience.

2 out of 5
Good location, the place definitely needed some maintenance. I wasn't made aware when I booked it that the pool was shut down and that was a major reason I picked it, the AC unit in the room was so loud it woke my son and I up every time it started.

Posted by on 3 Sep. 2019

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Comment from Hotel Management

4 Sep. 2019 by ResortQuest Whistler

Thank you for taking the time to post a review regarding your recent stay. I hope that you had a wonderful time in Whistler. I’m so sorry that you were unable to use the pool during your stay. this scheduled maintenance was posted to our partners in February. We appreciate your feedback, and hope to see you again soon. Kind Regards, Customer Care - ResortQuest Whistler

About the ResortQuest at Whistler Cascade Lodge

Location 4315 Northlands Boulevard, Whistler, BC V0N 1B8

Property Features

As a guest of ResortQuest at Whistler Cascade Lodge, you'll find 2 spa tubs, an outdoor pool, a sauna, and a fitness center. WiFi is free in public spaces. ResortQuest at Whistler Cascade Lodge also features ski storage, a fireplace in the lobby, and laundry facilities. For a fee, parking is available.

  • 1 building
  • 112 guestrooms or units
  • 6 levels
  • Ski equipment storage
  • Ski equipment rentals
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Fireplace in lobby
  • Elevator

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Vancouver, BC (YVR-Vancouver Intl.) (134.1 km / 83.3 mi)
  • Train station: Whistler Station (4.6 km / 2.8 mi)
  • Property shuttles: Free area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

ResortQuest at Whistler Cascade Lodge offers 112 accommodations with DVD players and coffee/tea makers. Flat-screen televisions come with cable channels. Full-sized refrigerators/freezers and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply).

  • Bathrooms are partially open
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

The minimum check-in age is 19 from November 28, 2019-January 16, 2020 and January 21-April 30, 2020. The minimum check-in age is 25 from May 15-17, 2020. The minimum check-in date is 21 outside of these dates.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 21 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cascade Lodge Hotel
  • Cascade Whistler
  • Whistler Cascade
  • ResortQuest Cascade Lodge
  • Cascade Lodge Whistler
  • Whistler Cascade Hotel Whistler
  • ResortQuest Cascade
  • ResortQuest at Whistler Cascade Lodge Hotel
  • ResortQuest at Whistler Cascade Lodge Whistler
  • ResortQuest at Whistler Cascade Lodge Hotel Whistler

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.