"We checked in online prior to arriving at the westin and requested an early check in at 2pm. I completely understand that this is a request only, how
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You'll be steps from The Range and within a 10-minute walk of Whistler Golf Club with a stay at this Whistler Village resort. Also, Whistler Mountain Bike Park is within half a mile (1 km) and Whistler Sliding Centre is within 2 miles (3 km).
Full-service spa, sauna
A full-service spa, 2 restaurants, and 2 spa tubs are all featured at this eco-friendly resort. Traveling on business? Take advantage of the 19 conference rooms, business center, and valet parking. Enjoy the outdoor pool and perks like free WiFi.
from CA $299
Studio Suite, 1 Queen Bed with Sofa bed, Non Smoking, Fireplace
The Westin Resort & Spa, Whistler ratings based on 4 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for The Westin Resort & Spa, Whistler
Everyone (1)Family (2)
5 out of 5
Good
Posted by STEPHEN on 12 Mar. 2023
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Comment from Hotel Management
19 Mar. 2023
by Andrew
Thank you very much for your valuable feedback. Look forward to welcoming you back soon
4 out of 5
We checked in online prior to arriving at the westin and requested an early check in at 2pm. I completely understand that this is a request only, however when we arrived at 3:30 we had to wait in a line for 30 minutes just to be told that our room isn’t ready - it was just after 4 pm which is the regular check in time. I asked if we could be moved to another room that was ready and was told to just wait 5 minutes. 20 minutes later our room was ready. I’ve never had such a terrible check in experience at any hotel, and think that if I have to do my own check in online that it should expedite the process, not take 45 minutes waiting in the lobby for my room. You had a lobby filled with unsatisfied customers waiting to check in, and several like myself didn’t have a room ready at the 4pm check in. Unacceptable.
I took my kids to the pool that afternoon and we couldn’t use the outdoor pool or hot tub because there was a large group of rowdy guest smoking pot in the hot tub!!!! Is the pool area not monitored to ensure the rules are being followed?
Posted by Melina on 12 Nov. 2022
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Comment from Hotel Management
12 Nov. 2022
by Andrew
Thank you for taking the time to give us your valuable feedback. I apologize for the challenges you had during your stay with us.The pool area is monitored by an attendant. We will brief him about the incident so that we don't have a similar situation arising in the future.
4 out of 5
Posted by a verified traveller on 9 Feb. 2021
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Comment from Hotel Management
20 Feb. 2021
by Andrew
Thank you for your feedback. Look forward to welcoming you back soon.
5 out of 5
Customer service was exceptional
Posted by SHARON, from Sedro Woolley on 25 Jul. 2022
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Comment from Hotel Management
25 Jul. 2022
by Jessica R, Guest Services Manager
Greetings Sharon,
Thank you for your kind review. We pride ourselves on our customer service and are delighted to hear that you enjoyed your stay.
we hope to welcome you back again soon!
The Westin Resort & Spa, Whistler offers its guests a full-service spa, 2 spa tubs, an indoor pool, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this resort measures 31666 square feet (2942 square meters) and includes conference space. A fitness center, a sauna, and a terrace are also featured at the eco-friendly The Westin Resort & Spa, Whistler. For a fee, parking is available. This 4-star Whistler resort is smoke free.
400 guestrooms or units
11 levels
2 buildings
2 dining venues
31666 sq ft of conference space
2942 sq m of conference space
Built in 2000
Deli
Poolside lounge chairs
Umbrellas for the pool
Ski equipment storage
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Convenience store
Terrace
Garden
Gift shop
Fireplace in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar or lounge
Coffee shop
Family Friendly Amenities
Number of indoor pools - 1
Number of outdoor pools - 1
Free WiFi
Grocery/convenience store
Snack bar/deli
Laundry facilities
Refrigerator
Microwave
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Train station: Whistler Station (5.1 km / 3.2 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
The Westin Resort & Spa, Whistler offers 400 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 55-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and microwaves are provided. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Whistler resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested.
Pillowtop beds
In-room dining (24 hours)
Smart television
Cable channels
Premium channels
Netflix
Refrigerator
Microwave
Oven
Stove
Dishwasher
Coffee maker
Kitchenware
Luxury bedding
Hypo-allergenic bedding
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Wheelchair accessible
Food & Drink
Grill & Vine - This restaurant specializes in local and international cuisine and serves breakfast and dinner.
FireRock Lounge - This bar specializes in local and international cuisine and serves lunch and dinner. Open daily.
Grab & Go - Onsite café. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Body treatments
Facial treatments
Manicures and pedicures
Body wraps
Body scrubs
Massages
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 21
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Pet Policy
Pets are welcome and stay free
Only dogs are allowed
Maximum 2 per room
Food and water bowls are available
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.
No rollaway/extra beds available
Children stay free
Parking height restrictions apply
Minimum guest age is 21
Pets Allowed-Specific Rooms Only
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed (no fees)
UnionPay
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
LGBTQIA friendly
Children stay free 17
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Reservation might be required for some facilities onsite
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Food service has been amended for enhanced safety
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: CAD 14.95 per day (rates may vary)
Covered self parking fee: CAD 34 per night (in/out privileges)
Covered valet parking fee: CAD 38 per night (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Westin Resort Whistler
Westin Whistler
Whistler Westin Resort
Westin Hotel Whistler
The Westin Resort & Spa, Whistler Hotel Whistler
Whistler Westin
The Westin Resort And Spa, Whistler
Whistler Westin
Westin Resort Whistler
Westin Hotel Whistler
Westin Whistler
The Westin Resort Spa Whistler
The Westin & Spa, Whistler
The Westin Resort & Spa, Whistler Resort
The Westin Resort & Spa, Whistler Whistler
The Westin Resort & Spa, Whistler Resort Whistler
You should know
Pool access available from 7:00 AM to 9:00 PM.
Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
