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River Rock Casino Resort

4.0 star property
4-star luxury resort near McArthurGlen Designer Outlet, connected to a rail/subway station

Choose dates to view prices

Photo gallery for River Rock Casino Resort

Front of property - evening/night
Front of property
Interior entrance
5 restaurants, breakfast served
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar

Explore the area

Map
8811 River Road, Richmond, BC, V6X 3P8
  • Richmond Night Market
    ‪6 min walk‬
  • McArthurGlen Designer Outlet
    ‪2 min drive‬
  • Canada Place Cruise Ship Terminal
    ‪16 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪6 min drive‬

Room options

View all photos for 2 Queen Beds (Hotel Tower- Sky Bridge to Casino)

1 bedroom, premium bedding, in-room safe, desk

2 Queen Beds (Hotel Tower- Sky Bridge to Casino)

8.6 out of 10
Excellent
(305 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 Bedroom Marina View Suite (Casino Tower)

1 Bedroom Marina View Suite (Casino Tower)

1 Bedroom Marina View Suite (Casino Tower)

8.4 out of 10
Very good
(127 reviews)
  • Marina view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for 1 King Bed (Hotel Tower- Sky Bridge to Casino)

1 King Bed (Hotel Tower- Sky Bridge to Casino)

1 King Bed (Hotel Tower- Sky Bridge to Casino)

9.0 out of 10
Wonderful
(331 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Suite (Casino Tower)

1 Bedroom Suite (Casino Tower)

1 Bedroom Suite (Casino Tower)

8.6 out of 10
Excellent
(213 reviews)
  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Richmond

Heart of Richmond.With a stay at this Richmond City Centre resort, you'll be within 2 miles (3 km) of McArthurGlen Designer Outlet and 9 miles (15 km) of BC Place Stadium. Also within 9 miles (15 km) are Rogers Arena and Robson Street.
View more Resorts in VancouverOpens in a new window

What's nearby

  • Richmond Night Market - 6 min walk - 0.5 km
  • McArthurGlen Designer Outlet - 2 min drive - 2.3 km
  • BC Place Stadium - 15 min drive - 10.5 km
  • Rogers Arena - 15 min drive - 10.2 km
  • Canada Place Cruise Ship Terminal - 16 min drive - 12.1 km

Getting around

  • Bridgeport Station - 3 min walk
  • Vancouver Rocky Mountaineer Station - 18 min drive
  • Vancouver Intl. Airport (YVR) - 9 min drive

Restaurants

  • ‪Costco Business Center - ‬9 min walk
  • ‪Starbucks - ‬5 min drive
  • ‪Tim Hortons - ‬15 min walk
  • ‪Ginger Indian Cuisine - ‬12 min walk
  • ‪Japadog - ‬5 min drive

About this property

River Rock Casino Resort

4-star luxury resort near McArthurGlen Designer Outlet, connected to a rail/subway station
River Rock Casino Resort offers its guests a full-service spa, a marina, and a waterslide. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge.

A casino, an indoor pool, and a hot tub are also featured at the luxury River Rock Casino Resort. Parking is available for a fee.

This 4-star Richmond resort is smoke free.

  • 396 guestrooms or units
  • 12 levels
  • 3 buildings
  • 5 dining venues
  • 1208 sq m of conference space
  • Built in 2005
  • Casino
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
River Rock Casino Resort offers 396 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, and complimentary toiletries.

42-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks, desk chairs, and phones. Microwaves, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.

Absolute Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English

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Property amenities

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Microwave on request
  • Soundproofed rooms
  • Waterslide

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Valet parking on site (CAD 33 per day)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 22 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 1,100 slot machines
  • 75 gaming tables
  • Casino (75,000 square feet of space)
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable channels
  • iPod dock

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note: Tower Rooms are located in the South Tower across from main resort.

Access methods

Staffed front desk

Pets

  • Pets: CAD 35.00 per accommodation, per day (maximum CAD 105 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 23.19 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 22.00 per person
  • Valet parking fee: CAD 33.00 per day
  • Pet fee: CAD 35.00 per accommodation, per day (maximum CAD 105 per stay)
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel River Rock
Hotel River Rock Richmond
River Rock Hotel
River Rock Richmond
Rock River Hotel
River Rock Casino Resort Richmond
River Rock Casino Richmond
River Rock Casino
River Rock Hotel Richmond
The Hotel at River Rock
River Rock Casino
River Rock Casino Resort Resort
River Rock Casino Resort Richmond
River Rock Casino Resort Resort Richmond

River Rock Casino Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 4661 out of 9193 reviews
Rating 8 - Good. 2430 out of 9193 reviews
Rating 6 - Okay. 1180 out of 9193 reviews
Rating 4 - Poor. 545 out of 9193 reviews
Rating 2 - Terrible. 377 out of 9193 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We spent 3 nights, had a great stay; housekeeping staff are outstanding.
Stayed 3 nights in May 2025

10/10 Excellent

Preston

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Geoff

Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Stayed 1 night in May 2025

8/10 Good

Yinan, Renton

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect except elevator waiting time is too long
Stayed 1 night in Mar 2025

10/10 Excellent

Adrianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went great at this property. Just make sure you bring your own shampoo/ body wash.
Stayed 1 night in Mar 2025

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are super comfortable especially coming back from a 10 day trip where the beds were just so so. Everything was amazing! In house coffee was a little different as it's more espressos but there is a Starbucks conveniently located downstairs 😂. We landed quite late and I went there starving and found a food court in the casino. The Singapore noodle meal was super tasty! The only bad experience while at the River Rock was the girl taking orders at the food court, she was rude not only to patrons ordering but to the other staff as well.
Stayed 1 night in Mar 2025

8/10 Good

David

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Cleanliness was pretty lacking. You're not going to find a spotless bathtub. The pool is largely left alone by staff - there was an incident where *something* was floating in the water, could have been dirt, but could have been something else. Staff scooped it out and said if it floats they keep the pool open (what?) The staff you see walking around are unfriendly; they won't say good morning or smile or anything. The staff working the phones and the desks are very friendly and will get you whatever you need. Towels, slippers, robes, extra coffee, etc. This was the most generous feeling hotel I've ever stayed at which goes a long way to offsetting the above negatives. Close to Skytrain, 'free parking' (you pay about $25 a night for resort fees), early check-in as long as there's a clean room are all positives. Watch the coffee maker - staff won't empty the pods and it is only meant to hold 5 after they've been used. There were no instructions on cleaning it so I had to look up a video and clean up a hot coffee mess. Bit of a mixed review, but I'd stay again.
Stayed 3 nights in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Location, fun times
Stayed 2 nights in Mar 2025

10/10 Excellent

Lorelei

Stayed 1 night in Mar 2025

8/10 Good

Yazmeen

Stayed 1 night in Mar 2025

8/10 Good

Lindsey

Travelled with family and small children
Good hotel
Stayed 2 nights in Mar 2025

4/10 Poor

August, Seattle

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
I liked that the room was cheap and the casino was clean. However, there needs to be more people at the front desk during the weekends. Employees didn't seem happy and none smiled. Asked for a quiet room and placed next to Skytrain. Pool was cold and there were no towels available for 20 minutes and when a new cart arrived, only a handful were added and people rushed to take them and the new towels were gone in minutes. Wife brought towels from our room, but when we called housekeeping to bring new towels, we only got a busy signal for awhile, so we ended up using the hand towels after taking a shower. Late at night, neighbor kicked their door and was fumbling constantly with the locks. This woke up my kids and made it difficult to sleep for awhile. In addition, parking is inconvenient, since it is far away from the hotel rooms. Also, if you have kids, you have to walk outside the hotel, since the only inside passage was through the casino, which is only allows people 19 Lastly, there isn't anything walking distance nearby to eat when you want something to eat at night. The hotel restaurants that are open late are mainly inside the casino, which makes it inconvenient if you have kids, since they cannot go into the casino.
Stayed 1 night in Mar 2025

8/10 Good

James

First time at Riverrock. All good.
Stayed 1 night in Mar 2025

6/10 Okay

Marshall

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Beds were terrible. Need an on site chiropractor honestly .
Stayed 1 night in Mar 2025

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities
The deal Expedia offered attracted us to this hotel, and location as it was close to the airport. We’ve never stayed here and wanted to give it a try. The pool has a fun slide but the water was quite cold and it got super busy so we didn’t stay long. Overall our kiddo was impressed with the pool. We were really excited to try out the different restaurants, only to be told that kids aren’t allowed in the casino food court where several of them are located- this narrowed our choice down considerably, as we were making kid friendly meal choices. We ended up settling for the buffet which had a lot of choices, but was expensive for a dinner option $50/adult $40/kid and I found only a couple of items to be “good”. The room was clean and the beds were comfortable, I did read other reviews where people were complaining about the sky train noise- our room was facing the sky train in the 10th floor and you could hear the train but we had no trouble sleeping. Free parking is a 5 minute walk to a parkade down the street, and we stayed in a separate tower of the hotel from the pool which meant more walking to and from the pool and restaurants- we didn’t mind but it’s definitely something to consider.
Stayed 1 night in Mar 2025

10/10 Excellent

Jeannie

Travelled with family and small children
Liked: Cleanliness, amenities
My son cut his foot in the pool area. I went to front desk to ask for bandaid and they said they didnt have any. I should have packed better.
Stayed 1 night in Mar 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is beautiful lobby casino goddan Ramsey One Elevator wasn’t working there’s two elevator so you know how that goes.. rooms are big
Stayed 1 night in Mar 2025

8/10 Good

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfortable rooms very clean. Hotel needs to have more options for breakfast Monday, Tuesday, Wednesday buffet and lounge are closed
Stayed 2 nights in Mar 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

6/10 Okay

Nancy, Victoria

Travelled with partner
Liked: Cleanliness
Fairly well organized reception. Average room and facilities. Food options expensive, very average buffet -- copious quantities, average food, cafeteria feel. Excellent server. Stayed here because we were attending a concert. If we return for another event, will stay elsewhere.
Stayed 1 night in Mar 2025

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The most disgusting bathrooms I’ve had to endure in a casino. My wife said the women’s were worse. You’d think with the millions of dollars going through that establishment they could keep the bathrooms decent. The men’s rooms both had urine all over the floors and of the four sinks only two had working water and I had to get hand soap from one of the non working sinks. The hotel room was very clean and comfortable as usual but something has to be done about those bathrooms!
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

My family and I had a great stay at the River Rock!
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Far past its prime. Needs improvement

The staff were amazing, and the service was great—they were always ready to help with anything we needed. However, the elevators and escalators were frequently out of order, which often caused significant pile-ups. As a result, we ended up using the stairs about 95% of the time. Unfortunately, at certain hours, the stairwell doors were locked, which puzzled us—why would a fire safety exit ever be inaccessible? The building itself is in dire need of major maintenance. Approximately 50% of the light bulbs were burned out, except in the front area and casino, where it’s clear all the money has been funneled over the past 20 years. The rest of the property has been sorely neglected. The parking garage was filthy and reeked of human waste. The surrounding areas have also seen better days, with numerous homeless camps and trailers dotting the outskirts of the property. We had originally planned to use the sky train for transportation, but after seeing the condition of everything, we opted to drive instead. Again, the staff were consistently great, but they can only do so much when everything around them is falling apart. The pool area never had fresh towels, and the deck was littered with multiple Band-Aids and grime that sat around for days—simple issues that could easily have been cleaned up. I would love to bring my family here again, but would need to see some rather large improvements before doing so.
Stayed 2 nights in Mar 2025

6/10 Okay

Dan

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our room had lots of wear and tear. The bathroom handle had no screws holding it on so it wouldn’t ever properly shut. The bedroom had no working lamps and the plugs for your phone also had missing screws and were moving around outside the wall. Great beds and pillows but the room need some serious TLC
Stayed 1 night in Mar 2025