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Sandman Hotel & Suites Kelowna

3.0 star property
3-star hotel in Dilworth Mountain Estates

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Photo gallery for Sandman Hotel & Suites Kelowna

2 restaurants, breakfast served
Balcony
2 restaurants, breakfast served
Gym
Interior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Place, Orchard Park Mall
    ‪1 min walk‬
  • Place, Orchard Park Shopping Centre
    ‪4 min walk‬
  • Place, Mission Creek Regional Park
    ‪11 min walk‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

7.2 out of 10
Good
(58 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony)

7.8 out of 10
Good
(15 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

7.0 out of 10
Good
(111 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

8.0 out of 10
Very good
(126 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

7.6 out of 10
Good
(8 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

7.2 out of 10
Good
(20 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About the area

Kelowna

City center stay.Within a 10-minute walk of this Dilworth Mountain Estates hotel, you'll find Orchard Park Mall and Orchard Park Shopping Centre. Also, Cineplex Cinemas Orchard Plaza is within half a mile (1 km) and Mission Creek Regional Park is within 2 miles (3 km).

What's nearby

  • Orchard Park Mall - 1 min walk - 0.2 km
  • Orchard Park Shopping Centre - 4 min walk - 0.4 km
  • Mission Creek Regional Park - 11 min walk - 0.9 km
  • Kelowna Golf and Country Club - 2 min drive - 2.0 km
  • Capri Mall - 3 min drive - 2.7 km

Getting around

  • Kelowna Intl. Airport (YLW) - 12 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Popeye’s Louisiana Chicken - ‬3 min walk
  • ‪Steve’s Poke Bar - ‬8 min walk
  • ‪Tim Hortons - ‬8 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Sandman Hotel & Suites Kelowna

3-star hotel in Dilworth Mountain Estates
Sandman Hotel & Suites Kelowna offers its guests an indoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Sandman Hotel & Suites Kelowna. Self parking is free.

This 3-star Kelowna hotel is smoke free.

  • 220 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • Meeting rooms
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Personal motorized watercraft

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 42-inch TV with cable channels
  • Pay movies

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The property will be renovating from July 25 2025 to August 1 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, mobile payments, Google Pay, and Apple Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 588 out of 1955 reviews
Rating 8 - Good. 435 out of 1955 reviews
Rating 6 - Okay. 400 out of 1955 reviews
Rating 4 - Poor. 279 out of 1955 reviews
Rating 2 - Terrible. 253 out of 1955 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities
Staff, both hotel and lounge super friendly and helpful. Best bartender in Kelowna!
Stayed 1 night in Dec 2025

6/10 Okay

Cheryl

Disliked: Property conditions & facilities
I didn’t give this hotel a higher rating due to the strong debts they use after cleaning. I had to open the window and leave the room air out for a few hours. I still woke up with a headache from it being so strong and taste in my mouth. The windows are so thin could hear the traffic off Harvey, the garbage truck at 6ish in the morning. Just wasn’t a comfortable stay. The staff were all great and super friendly.
Stayed 1 night in Dec 2025

8/10 Good

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Donna

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
upsetting because there was no Breakfast even though Denny's is attached! they should at least give a discount.
Stayed 1 night in Dec 2025

6/10 Okay

Adrianna

Stayed 2 nights in Dec 2025

10/10 Excellent

Philip, Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very courteous. Rooms are cleaned well through the rennovations.
Stayed 1 night in Dec 2025

8/10 Good

Bonnie

Stayed 3 nights in Dec 2025

6/10 Okay

Zinna

Stayed 1 night in Dec 2025

2/10 Terrible

Cayden

Stayed 1 night in Dec 2025

8/10 Good

Heather

Business traveller
Liked: Cleanliness, amenities
The staff were great
Stayed 2 nights in Nov 2025

10/10 Excellent

Sid L

Liked: Cleanliness, staff & service, amenities
Clean room Friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Drew

Liked: Cleanliness, property conditions & facilities
Staff were great, room was clean. What a great place for the price wish the hot tub was working.
Stayed 1 night in Dec 2025

8/10 Good

Diane

Liked: Cleanliness, amenities
Friendly helpful staff, clean room.
Stayed 1 night in Dec 2025

10/10 Excellent

Renae

Liked: Cleanliness, property conditions & facilities
The room has always been great and the staff have always been really friendly and helpful. It’s why I keep going back time and time again, not to mention the pool and the deep hot tub has been wonderful for the kids and I.
Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2025

6/10 Okay

Kevin

Stayed 1 night in Nov 2025

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service
I booked on Hotel.com site and was quoted a price, when I went to check out I was charged a different rate. The guy at the front desk didn’t care about my problem.
Stayed 3 nights in Nov 2025

4/10 Poor

Kendall

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was under renovation but the toilet base looked like it hadn't been cleaned in weeks. The toilet didn't flush properly. At the end of the flush the tub growled at you (some air venting issue I assume). The hot tub was closed. The cushion of a chair in the room was missing....just had the velcro strips to sit on. I tried to call front desk....no phone in the room. I called front desk on my cell phone.....no one answered after three times. When we checked out they said sorry and gave us a 10% off coupon to the restaurant....only good if we every go back to that restaurant. The room was cheap but we didn't expect all that from a Sandman.
Stayed 1 night in Nov 2025

6/10 Okay

Charline

Travelled with family
Liked: Staff & service, amenities
Staff was super polite but with the renovations it was annoying to have to go to the back of the building everytime. I also wanted to use the hot tub but was unable to access the pool area at all. I would have chosen another hotel had I known this wasn't open to the public
Stayed 1 night in Nov 2025

10/10 Excellent

Glenn, Maple Ridge

Stayed 2 nights in Nov 2025

8/10 Good

Leslie Colleen

Stayed 1 night in Nov 2025

2/10 Terrible

Charissa

Disliked: Cleanliness
Absolutely disgusting. I have never been in a dirtier bathroom anywhere in my life. The bathroom in our hotel room was completely filthy even the toilet had mold in it. The whole shower was black. Completely disgusting couldn’t even use it. Never again
Stayed 1 night in Nov 2025

6/10 Okay

Jenny

Disliked: Cleanliness
Staff were really nice. Had to ask for another room before bathroom had chunks of hair on the floor. The bathrooms in the rooms need to be updated. It was so gross and small. The pillow were awful. And there’s no sound proofing. The pictures are misleading and is is the lobby.
Stayed 1 night in Nov 2025

4/10 Poor

Bal

Disliked: Cleanliness, amenities, property conditions & facilities
Room could’ve been cleaner esp after “upgrading” rooms. Bathroom tub drain wasn’t working. Room cleaning service card wasn’t put in a visible place so didn’t get a chance to put it on BEFORE 10AM. Just a mediocre stay
Stayed 2 nights in Nov 2025