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Sandman Hotel & Suites Kelowna

3.0 star property
Hotel near Kelowna General Hospital in Kelowna

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Photo gallery for Sandman Hotel & Suites Kelowna

Interior
2 restaurants, breakfast served
Balcony
Suite, 1 King Bed, Kitchenette, Tower (Balcony) | Private kitchenette
Reception

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Gym

Explore the area

View in a map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Orchard Park Mall
    ‪1 min walk‬
  • Kelowna General Hospital
    ‪5 min drive‬
  • Waterfront Park
    ‪6 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪11 min drive‬

Room options

View all photos for Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

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About the area

Kelowna

City center stay.Within a 10-minute walk of this Dilworth Mountain Estates hotel, you'll find Orchard Park Mall and Orchard Park Shopping Centre. Also, Cineplex Cinemas Orchard Plaza is within half a mile (1 km) and Mission Creek Regional Park is within 2 miles (3 km).

What's nearby

  • Orchard Park Mall - 1 min walk - 0.2 km
  • Kelowna General Hospital - 5 min drive - 4.6 km
  • Waterfront Park - 6 min drive - 5.0 km
  • Prospera Place - 6 min drive - 5.0 km
  • Okanagan College - 6 min drive - 4.2 km

Getting around

  • Kelowna Intl. Airport (YLW) - 12 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Popeye’s Louisiana Chicken - ‬3 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Bamboo Chopsticks Express - ‬10 min walk
  • ‪Wendy’s - ‬5 min walk

About this property

Sandman Hotel & Suites Kelowna

Hotel near Kelowna General Hospital in Kelowna
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Sandman Hotel & Suites Kelowna. Self parking is free.

This Kelowna hotel is smoke free.

  • 220 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • Meeting rooms
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Gym
  • Personal motorized watercraft

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 42-inch TV with cable channels
  • Pay movies

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The property will be renovating from July 25 2025 to August 1 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, mobile payments, Google Pay, and Apple Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

6.8
Rating 10 - Excellent. 497 out of 1774 reviews
Rating 8 - Good. 414 out of 1774 reviews
Rating 6 - Okay. 363 out of 1774 reviews
Rating 4 - Poor. 266 out of 1774 reviews
Rating 2 - Terrible. 234 out of 1774 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karl

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Soooo nice, clean and such a nice room! My only complaint would be that I couldn’t get the tv to power on… really nice big tv though…
Stayed 1 night in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Trent

Disliked: Cleanliness, staff & service, property conditions & facilities
Over priced for a little box sized room
Stayed 1 night in May 2025

10/10 Excellent

Scarlett, Chilliwack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Salvador

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Sherri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely mattress! The shower faucet needs to be adjusted. You have either tepid or scalding water as the handle is quite loose
Stayed 2 nights in May 2025

8/10 Good

Olivia

Stayed 1 night in May 2025

10/10 Excellent

Brenda

Stayed 3 nights in May 2025

10/10 Excellent

Allen

Stayed 1 night in May 2025

10/10 Excellent

Stuart, Edmonton

Stayed 1 night in May 2025

6/10 Okay

Rizel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I recently upgraded to a room that included a balcony and a kitchenette, with the expectation of enjoying both outdoor relaxation and the convenience of cooking meals. Unfortunately, the cooktop was missing from the room, which delayed our plans and caused inconvenience. Additionally, the dishwasher in the room was not working, which added to the overall frustration and limited the functionality of the kitchen area. The balcony while offering a pleasant view was not furnished with any seating, making it difficult to enjoy the space comfortably. The outdoor table that was provided was also dirty, which further detracted from the experience. Overall, I was disappointed with the value of the upgrade, as the amenities promised were either incomplete or not maintained to an acceptable standard. I hope these issues can be addressed to improve future guest experiences.
Stayed 2 nights in May 2025

2/10 Terrible

Gurshinder

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pool wasn’t working. They kept telling me that it will start working by next day . Next day , they said it will start by afternoon and then evening and then next day. It never worked. I booked this particular hotel just for the pool for my son and it never worked. Very disappointing. Also the hotel has no elevtaor. This should be mentioned before booking because how is one supposed to take heavy suitcases upstairs. I don’t recommend this hotel and would expect some credit for inconvenience caused.
Stayed 1 night in May 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff. Always stress free at this location. This is my go to preference when traveling to Kelowna
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Scott, MERRITT

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downfall with this hotel is that they do not provide any sort of complementary breakfast. Other then that, it was a great stay and we were happy
Stayed 2 nights in May 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Gerard, Edmonton

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel is overpriced for the condition of the property.
Stayed 2 nights in May 2025

10/10 Excellent

brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in May 2025

6/10 Okay

Serena

Liked: Cleanliness, staff & service
Parked right outside our hotel room
Stayed 1 night in May 2025

2/10 Terrible

Richard

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I am very angry with them. When I got here they did not give me the rate that Expedia quoted me it was over 35% more expensive. The room that was supposed to be $110 per night was over 150 was over $150 per night. And their hot tub is out of commission
Stayed 1 night in May 2025

10/10 Excellent

Jacquie

Travelled with group
Liked: Cleanliness, staff & service
The front desk staff were very accommodating. Easily was granted an upgrade from queen atrium room to a king kitchen suite in the tower. The hotel is quite old but in the process of a huge renovation. That being said, our room was perfect for our needs. It was far from the noisy pool and very quiet. The bed was super comfortable just what was needed after a 13 hour flight.
Stayed 1 night in May 2025

6/10 Okay

Jashanpreet

Stayed 1 night in May 2025

6/10 Okay

Harpreet

Not well signposted to rooms in other building Room was dirty
Stayed 1 night in May 2025

4/10 Poor

Marsha

Stayed 3 nights in May 2025

2/10 Terrible

Srinivasaragavan

Travelled with family
Disliked: Property conditions & facilities
Very dilapidated conditions and bed skirts ripped. Widow curtains are operable. Noisy air conditioners. Overall cleanliness is bad. One best thing was front desk personnel
Stayed 1 night in May 2025