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4.2 out of 5

"The court yard made you feel secluded yet on a nice vacation " More

By a verified traveller on Wed 21 Aug 2019

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Hotel Description

Eco-friendly hotel in Dilworth Mountain Estates

Dilworth Mountain Estates stay

Within a 15-minute walk of this Dilworth Mountain Estates hotel, you'll find Columbia Mountains and Mission Creek Regional Park. Orchard Park Mall and Capri Mall are also within 3 miles (5 km).

Full-service spa, fitness center

A full-service spa, 2 spa tubs, and an indoor pool are all featured at this eco-friendly hotel. Traveling on business? Take advantage of the 10 conference rooms, business center, and free airport shuttle. Enjoy the gym and perks like free self parking and free WiFi.

Standard Room, 2 Queen Beds, Balcony, Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $204* Per night/room 5 Sep. - 6 Sep.

Suite, 2 Queen Beds, Non Smoking (Living Room)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Balcony, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Best Western Plus Kelowna Hotel & Suites ratings based on 6 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Kelowna Hotel & Suites

Everyone (5) Family (1)
4 out of 5

Posted by on 29 Jul. 2019

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Comment from Hotel Management

9 Aug. 2019 by Ryan

I wanted to thank you very much for taking the time to complete a review of your recent stay with us at the Best Western Plus Kelowna Hotel and Suites. We truly value each and every customer’s feedback as it helps us to maintain our high level of quality and service. We look forward to welcoming you back to the Best Western Plus in beautiful Kelowna, BC.

4 out of 5
The court yard made you feel secluded yet on a nice vacation

Posted by on 21 Aug. 2019

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Comment from Hotel Management

22 Aug. 2019 by Ryan

I wanted to thank you very much for taking the time to complete a review of your recent stay with us at the Best Western Plus Kelowna Hotel and Suites. We truly value each and every customer’s feedback as it helps us to maintain our high level of quality and service. We look forward to welcoming you back to the Best Western Plus in beautiful Kelowna, BC.

4 out of 5
The room was excellent. I was disappointed that we did not get side-by-side rooms as I requested and phoned about twice. I could have been informed prior to arrival.

Posted by on 3 Oct. 2018

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Comment from Hotel Management

9 Oct. 2018 by Patrick

To whom it may concern, I am humbly apologetic in regards to your rooms not being side by side. Although we always do our best to honor our guest requests however, we do not guarantee it. I hope that we were able to have you as close as possible. I am pleased to hear that you were satisfied with your room. I hope that you had an opportunity to enjoy some of the hotel’s amenities and had a good time in Kelowna. If there is anything that you can think of that we could do to make your next stay more enjoyable, please let me know. Your feedback is important to us as we use it to ensure we deliver a Superior level of service for yourself and our future guests.Thank you again for your time and we look forward to welcoming you back the next time you need accommodation in Kelowna. Kind Regards Patrick M.

4 out of 5

Nice hotel close to the greyhound station.

Pros: Clean,convenient,good breakfast.
Cons: Bus shuttle service from the airport.
Although we only had about 8 hours at the hotel we found it to be comfortable, clean, and very convenient in that we needed to be at the bus station early in the morning. Breakfast was excellent.

Posted by on 16 Apr. 2018

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Comment from Hotel Management

20 Apr. 2018 by Emma Whanstall

Thank you so much! We look forward to your next stay!

4 out of 5

Great room but a bit noisy

Great room and having breakfast included was nice. The floors need to be insulated more as a lot of noise transmute from the top room. Otherwise awesome!

Posted by on 17 Oct. 2016

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Comment from Hotel Management

1 Nov. 2016 by Guest Services Manager

Thank you for your feedback. That is great to hear that you enjoyed your room and the included Hot Breakfast. Thank you for your comments regarding the noise, we will make sure to investigate this further. I am glad to see that it did not effect the overall enjoyment of your stay We appreciate your business and look forward to welcoming you back, should you need accommodation in Kelowna in the future.

5 out of 5

Very clean hotel and excellent service

Location: Very good location
Our stay was very comfortable. The hotel was very clean and we got excellent service. The location was ideal.

Posted by on 10 Jul. 2015

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About the Best Western Plus Kelowna Hotel & Suites

Location 2402 Highway 97 N, Kelowna, BC V1X4J1

Property Features

Best Western Plus Kelowna Hotel & Suites offers its guests a full-service spa, 2 spa tubs, an indoor pool, and a fitness center. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. Event space at this hotel measures 5910 square feet (549 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-friendly Best Western Plus Kelowna Hotel & Suites. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This Kelowna hotel is smoke free.

  • 1 building
  • 176 guestrooms or units
  • 8 levels
  • 5910 sq ft of conference space
  • 549 sq m of conference space
  • Built in 1968
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Best Western Plus Kelowna Hotel & Suites offers 176 accommodations with coffee/tea makers and designer toiletries. Rooms open to furnished balconies or patios. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Kelowna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Private balcony or patio (furnished)
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste
  • Desk chair

Food & Drink

97 Street Pub - This pub serves lunch, dinner, and light fare. Open daily.

Nearby Activities

2 spa tubs are on site along with an indoor pool. Other recreational amenities include a fitness center.

Spa Services

  • Number of treatment rooms 2
  • Massages
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 19
  • Check-in time ends at 1 AM

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Best Western Plus Kelowna Hotel & Suites offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per pet, per day
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel Kelowna
  • Best Western Kelowna
  • Best Western Kelowna PLUS
  • Best Western PLUS Kelowna
  • Best Western PLUS Kelowna Hotel
  • Kelowna Best Western
  • Kelowna Best Western PLUS
  • BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley
  • Best Western Plus Kelowna Hotel And Suites
  • Best Western Plus Kelowna Hotel Kelowna
  • Best Western Plus Kelowna Hotel Suites
  • Plus Kelowna & Suites Kelowna
  • Best Western Plus Kelowna Hotel & Suites Hotel
  • Best Western Plus Kelowna Hotel & Suites Kelowna
  • Best Western Plus Kelowna Hotel & Suites Hotel Kelowna

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Green Tourism Program
  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.