4.5 out of 5

"The only downside was that we had requested early check-in to the room because our flight arrived at around 7:00 am. They were unable to accommodate u ... " More

By a verified traveller on Sun 29 Apr 2018

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Hotel Description

4.5-star luxury hotel near Robson Street

City center retreat

At this Downtown Vancouver hotel, you'll be well placed to visit Robson Street and Vancouver Art Gallery, both within a 5-minute walk. St. Paul's Hospital and Orpheum Theater are also within half a mile (1 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, express check-out, and valet parking. You'll appreciate the fitness center, bar/lounge, and coffee shop.

WiFi, LCD TVs

The 397 guestrooms feature 24-hour room service, LCD TVs with digital channels, and thoughtful touches like bathrobes and slippers. Other amenities include WiFi, wired Internet, and DVD players.

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$503 per night

Room, 1 King Bed (Sutton)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Sutton)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Sutton Place Hotel - Vancouver ratings based on 94 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Sutton Place Hotel - Vancouver

Everyone (22) Family (2)
3 out of 5

Posted by on 28 Feb. 2019

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4 out of 5
We have stayed at the Sutton Place several times. It has everything we need. Free WiFi would be nice.

Posted by on 7 May 2019

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4 out of 5

Posted by on 26 Oct. 2018

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5 out of 5
Perfectly located in downtown. Room service was super quick. Beds done just right and the view (floor to ceiling windows), was fab day and night. Would totally stay there again.

Posted by , from Colorado, USA on 26 Sep. 2018

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5 out of 5
The only downside was that we had requested early check-in to the room because our flight arrived at around 7:00 am. They were unable to accommodate us but said they’d let us know as soon as a room became available . We checked our bags & went out for breakfast & walked around for a few hours. But a room was still unavailable. When a room finally became available the desk receptionist forgot to let us know. Happily, we did get in before the regular 3:00 pm check in time. The bed was incredibly comfortable.

Posted by on 29 Apr. 2018

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5 out of 5

Very nice hotel for the price

It is a very nice hotel for the price, especially. Fantastic location close to shops and restaurants. The staff is exceptionally friendly and helpful.

Posted by , from Seattle, WA on 27 Feb. 2018

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5 out of 5
Beautiful hotel with look and feel of older and elegant style of a day gone by. Very attentive and professional staff. Lovely furnishings in room and nice bathroom amenities.

Posted by , from north carolina on 26 May 2017

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5 out of 5
Accommodating and friendly hotel staff , nice accommodation , will recommend to friends

Posted by on 15 May 2017

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5 out of 5

keep returning

Pros: location. service. pricing. Bartender
Cons: during the season process go way up.
Location: downtown. near attractions. near many outstanding restaurants and bars. surrounded by great shopping too. does not get much better than this.
great hotel. very centrally located. surrounded by great restaurants. pleasant helpful staff. terrific menu. one of the best bartenders (Ryan) anywhere!! he will come up with new ideas matching your mood - just for the asking.

Posted by , from philadelphia on 12 Jan. 2017

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5 out of 5

Lovely place!

Smooth check in. Fabulous linens! We had a nice view of the city.

Posted by , from Louisville on 11 Sep. 2016

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About the The Sutton Place Hotel - Vancouver

Location 845 Burrard St, Vancouver, BC V6Z2K6

Property Features

The Sutton Place Hotel - Vancouver offers its guests a full-service spa, an indoor pool, and a spa tub. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. A business center and limo/town car service are available. Event space at this hotel measures 14,000 square feet (1 square meters) and includes conference space. A fitness center, a sauna, and spa services are also featured at the luxury The Sutton Place Hotel - Vancouver. Parking is available for a fee. This 4.5-star Vancouver hotel is smoke free.

  • 397 guestrooms or units
  • 21 levels
  • 2 buildings
  • 14,000 sq ft of conference space
  • 1 sq m of conference space
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Vancouver, BC (YVR-Vancouver Intl.) (13.6 km / 8.4 mi)
  • Train station: Vancouver Waterfront Station (1.1 km / 0.7 mi)
  • Metro station: Burrard Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Sutton Place Hotel - Vancouver offers 397 air-conditioned accommodations with DVD players and minibars. Beds feature premium bedding. LCD televisions come with digital channels, video-game consoles, and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. In-room massages, hypo-allergenic bedding, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer available
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

The Sutton Place Hotel - Vancouver has a restaurant on site.

24-hour room service is available.

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 19

Special check-in instructions:

The hotel requests that guests include their estimated time of arrival in the Special Request field on the booking path to assist with room preparation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 40 per accommodation, per stay, plus a deposit of CAD 40.00 per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 5 and CAD 30 for adults, CAD 6 and CAD 30 for children (approximately)
  • Fee for in-room wireless Internet: CAD 15 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: CAD 15 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: CAD 15 per night (rates may vary)
  • Self parking fee: CAD 45.00 per night (in/out privileges)
  • Valet parking fee: CAD 45.00 per day (in/out privileges)
  • Pet deposit: CAD 40.00 per stay
  • Pet fee: CAD 40 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.