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4.7 out of 5

"GREAT hotel! Staff is friendly, rooms are renovated and very comfortable. Weekend brunch at restaurant is top notch. " More

By a verified traveller on Sun 03 Dec 2023

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Hotel Description

Eco-certified hotel near Canada Place

City center stay

Within a 15-minute walk of this Central Vancouver hotel, you'll find Canada Place and Canada Place Cruise Ship Terminal. Robson Street and Vancouver Waterfront are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this eco-certified hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. You'll appreciate the gym, bar/lounge, and limo/town car service.

Room, 1 King Bed (Sutton)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $192* Per night/room 31 Mar. - 1 Apr.

Grand Room, 1 King Bed (Classic)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed (Classic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Sutton Place Hotel Vancouver ratings based on 28 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Sutton Place Hotel Vancouver

Everyone (16) Couples (4) Family (5)
5 out of 5
Thank you for the upgrade. Best not to have a front street view as the noise from sirens is audible

Posted by on 7 Oct. 2023

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Comment from Hotel Management

8 Oct. 2023 by AG

Thank you for your review! We look forward to seeing you again soon!

3 out of 5

Posted by on 16 Aug. 2023

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Comment from Hotel Management

5 Sep. 2023 by TO

Thank you for sharing your feedback with us. We value all guest input and would appreciate more details on your experience to help us improve. If there's anything specific you'd like to address or if you have any suggestions, please don't hesitate to reach out. We hope to have the opportunity to provide you with a better experience in the future.

5 out of 5

Posted by on 23 May 2023

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Comment from Hotel Management

14 Jun. 2023 by Guest Service

Thank you for your review! We look forward to seeing you again soon!

5 out of 5

Posted by , from COBBLE HILL on 21 Feb. 2023

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Comment from Hotel Management

22 Mar. 2023 by TO

We truly appreciate this wonderful rating! Please let us know if we can ever be of further assistance!

5 out of 5

Posted by on 29 Nov. 2022

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Comment from Hotel Management

3 Mar. 2023 by THE SUTTON PLACE HOTEL VANCOUVER

Thank you for your review! We look forward to seeing you again soon!

5 out of 5
GREAT hotel! Staff is friendly, rooms are renovated and very comfortable. Weekend brunch at restaurant is top notch.

Posted by , from Las Vegas on 3 Dec. 2023

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Comment from Hotel Management

5 Dec. 2023 by TO

Thank you for your positive feedback! We're thrilled you enjoyed our great location and experienced friendly, helpful staff. We are excited about the upcoming renovations to enhance your future stays. We look forward to hosting you again soon!

5 out of 5

Posted by on 18 Nov. 2023

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Comment from Hotel Management

10 Dec. 2023 by TO

Thank you for the excellent 5-star rating! We're thrilled to know you had a fantastic experience. We appreciate your positive feedback and look forward to serving you again.

5 out of 5

Posted by , from El Paso on 30 Sep. 2023

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Comment from Hotel Management

21 Oct. 2023 by Guest Services

Thank you so much for taking the time to share this wonderful review of our hotel. We hope to see you again in the future.

5 out of 5

Posted by , from Poulsbo on 3 Sep. 2023

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Comment from Hotel Management

24 Sep. 2023 by AG

Thank you so very much for the 5-star review! I shared this with our team, and it made everyone’s day. We really appreciate when our guests take time out of their day to give us such a glowing rating. Thank you again!

4 out of 5
Clean enough. Could use some updates. A bit expensive for the age of the hotel.

Posted by on 7 Aug. 2023

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Comment from Hotel Management

10 Aug. 2023 by Guest Service

Thank you for your review! We look forward to seeing you again soon!

About the The Sutton Place Hotel Vancouver

Location 845 Burrard St, Vancouver, BC V6Z2K6

Property Features

The Sutton Place Hotel Vancouver offers its guests a full-service spa, an indoor pool, and a spa tub. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. Event space at this hotel measures 800 square feet (74 square meters) and includes conference space. A fitness center, spa services, and tour/ticket assistance are also featured at the eco-certified The Sutton Place Hotel Vancouver. For a fee, parking is available. This Vancouver hotel is smoke free.

  • 397 guestrooms or units
  • 21 levels
  • 2 buildings
  • 800 sq ft of conference space
  • 74 sq m of conference space
  • Built in 1986
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Vancouver Waterfront Station (1.1 km / 0.7 mi)
  • Metro station: Burrard Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Sutton Place Hotel Vancouver offers 397 accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes and designer toiletries. This Vancouver hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, hypo-allergenic bedding, and hair dryers can be requested. Housekeeping is provided on request.

  • Minibar
  • In-room dining
  • HD television
  • Cable channels
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer available
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Boulevard Kitchen - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Gerard Lounge - Onsite bar. Open select days.

Room service is available.

Spa Services

  • Sauna in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 40 per accommodation, per night (maximum CAD 175 per stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

Cashless payment methods are available for all transactions.

  • Parking height restrictions apply
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15–38 per person
  • Self parking fee: CAD 50 per night (in/out privileges)
  • Pet fee: CAD 40 per accommodation, per night (maximum CAD 175 per stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sutton Place
  • Hotel Sutton Place Vancouver
  • Sutton Place Hotel
  • Sutton Place Hotel Vancouver
  • Sutton Place Vancouver
  • Sutton Place Vancouver Hotel
  • Vancouver Hotel Sutton Place
  • Vancouver Sutton Place
  • Vancouver Sutton Place Hotel
  • The Sutton Vancouver Vancouver
  • The Sutton Place Hotel Vancouver Hotel
  • The Sutton Place Hotel Vancouver Vancouver
  • The Sutton Place Hotel Vancouver Hotel Vancouver

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.