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4.2 out of 5

"Proximity to all attractions, restaurants and security. Staff responsive and kind. " More

By a verified traveller on Wed 28 Jul 2021

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Hotel Description

4.5-star luxury hotel in Downtown Vancouver

City center stay

A stay at this Downtown Vancouver hotel places you steps from Robson Square and within a 5-minute walk of Robson Street. Vancouver Art Gallery and Granville Street are also within half a mile (1 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this luxury hotel. Traveling for business? Take advantage of the free WiFi in public areas, express check-out, and conference space. You'll appreciate the fitness center, bar/lounge, and coffee shop.

Free wired Internet, LCD TVs

The 397 soundproofed guestrooms offer free wired Internet and minibars. LCD TVs with cable channels provide entertainment options, and other amenities include premium bedding and coffee/tea makers. Housekeeping is available on request.

Classic Room, 1 King Bed (Sutton)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$143* Per night/room 3 Oct. - 4 Oct.

Grand Room, 1 King Bed (Classic)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed (Classic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room (1 King bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Sutton)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Sutton Place Hotel - Vancouver ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Sutton Place Hotel - Vancouver

Everyone (5) Couples (3) Family (4)
5 out of 5
Proximity to all attractions, restaurants and security. Staff responsive and kind.

Posted by on 28 Jul. 2021

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Comment from Hotel Management

28 Jul. 2021 by sh

Thank you for your 5 Star review, it is a pleasure to know that you enjoyed your stay and our hotel. We appreciate your business and look forward to seeing you again in the future!

3 out of 5
The check process wasnt friendly..................................

Posted by on 11 Jul. 2019

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5 out of 5
What I didn't like was hearing another guest check in and discussing the room he had at a price of $199.00 Canadian. My family member and I needed two rooms and paid $500.00 each. The hotel check- in person told us the prices change from day to day.. I believe that's really a terrible thing to do. Some of us are going to feel that we've truly been exploited. The nature of the online packages- the urgency to get the concert tickets and make sure you get a flight and place to stay , close to the venue, works to maximize hotel revenue, I guess.

Posted by , from Calgary on 8 Jul. 2019

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3 out of 5

Posted by on 28 Feb. 2019

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5 out of 5
Great location!! Central to Robson and all restaurants and sights. Super room with great view and helpful staff. We would gladly stay here again!

Posted by on 20 Aug. 2019

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5 out of 5
Great location. Clean, friendly staff. Would stay again.

Posted by on 18 Aug. 2019

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5 out of 5

Posted by on 12 Jul. 2019

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2 out of 5
We booked based on good location. Our room was not very clean, dusty , the bathroom door wouldn’t close, and the makeup mirror doesn’t work.

Posted by on 12 Jul. 2019

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4 out of 5
Great location - service to the water system was done while we were there; unfortunately, when it was back up and running, the hot water didn't come back 100%, so we had cold showers the last few days we were there.

Posted by on 2 Jun. 2019

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5 out of 5
We got upgraded to a suite with a kitchen which was very nice. The hotel staff was very friendly and efficient & helpful. We loved the location.

Posted by on 27 May 2019

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About the The Sutton Place Hotel - Vancouver

Location 845 Burrard St, Vancouver, BC V6Z2K6

Property Features

The Sutton Place Hotel - Vancouver offers its guests a full-service spa, an indoor pool, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a meeting room and limo/town car service. Event space at this hotel measures 1 square feet (0 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury The Sutton Place Hotel - Vancouver. For a fee, parking is available. This 4.5-star Vancouver hotel is smoke free.

  • 397 guestrooms or units
  • 21 levels
  • 2 buildings
  • 1 sq ft of conference space
  • 0 sq m of conference space
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Vancouver Waterfront Station (1.1 km / 0.7 mi)
  • Metro station: Burrard Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Sutton Place Hotel - Vancouver offers 397 accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes and designer toiletries. This Vancouver hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Minibar
  • HD television
  • Cable channels
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hair dryer available
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Boulevard Kitchen - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Gerard Lounge - Onsite bar. Open daily.

News Cafe - Onsite coffee shop. Open daily.

Spa Services

  • Sauna in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 40 per accommodation, per stay, plus a deposit of CAD 40.00 per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 48.00 per night (in/out privileges)
  • Pet deposit: CAD 40.00 per stay
  • Pet fee: CAD 40 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sutton Place
  • Hotel Sutton Place Vancouver
  • The Sutton Vancouver Vancouver
  • Sutton Place Hotel
  • Sutton Place Hotel Vancouver
  • Sutton Place Vancouver
  • Sutton Place Vancouver Hotel
  • Vancouver Hotel Sutton Place
  • Vancouver Sutton Place
  • Vancouver Sutton Place Hotel
  • The Sutton Place Hotel - Vancouver Hotel
  • The Sutton Place Hotel - Vancouver Vancouver
  • The Sutton Place Hotel - Vancouver Hotel Vancouver

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.