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4.5 out of 5

"The only downside was that we had requested early check-in to the room because our flight arrived at around 7:00 am. They were unable to accommodate u ... " More

By a verified traveller on Sun 29 Apr 2018

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Hotel Description

4.5-star ski hotel near Robson Street

Skiing getaway

At this Downtown Vancouver hotel, you'll be well placed to visit Robson Street and Granville Street, both within a 5-minute walk. Vancouver Art Gallery and St. Paul's Hospital are also within half a mile (1 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, express check-out, and valet parking. You'll appreciate the fitness center, bar/lounge, and coffee shop.

WiFi, LCD TVs

The 397 guestrooms feature 24-hour room service, LCD TVs with digital channels, and thoughtful touches like bathrobes and slippers. Other amenities include WiFi, wired Internet, and DVD players.

Room, 1 King Bed (Sutton)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$210* Per night/room 15 Dec. - 16 Dec.

Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Sutton)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Sutton Place Hotel - Vancouver ratings based on 102 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Sutton Place Hotel - Vancouver

Everyone (24) Couples (2) Family (4)
3 out of 5
The check process wasnt friendly..................................

Posted by on 11 Jul. 2019

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5 out of 5
What I didn't like was hearing another guest check in and discussing the room he had at a price of $199.00 Canadian. My family member and I needed two rooms and paid $500.00 each. The hotel check- in person told us the prices change from day to day.. I believe that's really a terrible thing to do. Some of us are going to feel that we've truly been exploited. The nature of the online packages- the urgency to get the concert tickets and make sure you get a flight and place to stay , close to the venue, works to maximize hotel revenue, I guess.

Posted by , from Calgary on 8 Jul. 2019

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3 out of 5

Posted by on 28 Feb. 2019

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5 out of 5
Great location!! Central to Robson and all restaurants and sights. Super room with great view and helpful staff. We would gladly stay here again!

Posted by on 20 Aug. 2019

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5 out of 5
Great location. Clean, friendly staff. Would stay again.

Posted by on 18 Aug. 2019

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5 out of 5

Posted by on 12 Jul. 2019

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2 out of 5
We booked based on good location. Our room was not very clean, dusty , the bathroom door wouldn’t close, and the makeup mirror doesn’t work.

Posted by on 12 Jul. 2019

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4 out of 5
Great location - service to the water system was done while we were there; unfortunately, when it was back up and running, the hot water didn't come back 100%, so we had cold showers the last few days we were there.

Posted by on 2 Jun. 2019

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5 out of 5
We got upgraded to a suite with a kitchen which was very nice. The hotel staff was very friendly and efficient & helpful. We loved the location.

Posted by on 27 May 2019

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4 out of 5
We have stayed at the Sutton Place several times. It has everything we need. Free WiFi would be nice.

Posted by on 7 May 2019

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About the The Sutton Place Hotel - Vancouver

Location 845 Burrard St, Vancouver, BC V6Z2K6

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. At the end of the day, order après-ski drinks at the hotel's bar. Along with a restaurant, there's a coffee shop/café on site. Public spaces have WiFi for a fee. This luxury hotel also offers ski storage, an indoor pool, and a sauna. Parking is available for a fee. This 4.5-star Vancouver hotel is smoke free.

  • 397 guestrooms or units
  • 21 levels
  • 2 buildings
  • 14,000 sq ft of conference space
  • 1 sq m of conference space
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Vancouver, BC (YVR-Vancouver Intl.) (13.6 km / 8.4 mi)
  • Train station: Vancouver Waterfront Station (1.1 km / 0.7 mi)
  • Metro station: Burrard Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Sutton Place Hotel - Vancouver offers 397 air-conditioned accommodations with DVD players and minibars. Beds feature premium bedding. LCD televisions come with digital channels, video-game consoles, and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Movies for purchase
  • DVD player
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer available
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

The Sutton Place Hotel - Vancouver has a restaurant on site.

24-hour room service is available.

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 5:00 AM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 19

Special check-in instructions:

The hotel requests that guests include their estimated time of arrival in the Special Request field on the booking path to assist with room preparation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 40 per accommodation, per stay, plus a deposit of CAD 40.00 per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 5 and CAD 30 for adults, CAD 6 and CAD 30 for children (approximately)
  • Fee for in-room wireless Internet: CAD 15 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: CAD 15 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: CAD 15 per night (rates may vary)
  • Self parking fee: CAD 48.00 per night (in/out privileges)
  • Valet parking fee: CAD 48.00 per day (in/out privileges)
  • Pet deposit: CAD 40.00 per stay
  • Pet fee: CAD 40 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sutton Place
  • Hotel Sutton Place Vancouver
  • The Sutton Vancouver Vancouver
  • Sutton Place Hotel
  • Sutton Place Hotel Vancouver
  • Sutton Place Vancouver
  • Sutton Place Vancouver Hotel
  • Vancouver Hotel Sutton Place
  • Vancouver Sutton Place
  • Vancouver Sutton Place Hotel
  • The Sutton Place Hotel - Vancouver Hotel
  • The Sutton Place Hotel - Vancouver Vancouver
  • The Sutton Place Hotel - Vancouver Hotel Vancouver

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.